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Client Service Delivery Manager Jobs in Rochester, NY

Paychex

Client Service Representative

Henrietta, NY · On-site

$20 - $22/hr

Paychex Job Opportunity Paychex is reimagining how businesses manage their workforce by bringing ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Client Service Representative

West Henrietta, NY · On-site

$20 - $22/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Banfield

Part-Time Client Service Coordinator

Webster, NY · On-site

$16.50 - $21.50/hr

... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ... Gains and shows personal satisfaction from delivering great service. · Intellectual ability ...

Banfield

Full Time Client Service Coordinator

Webster, NY · On-site

$16.50 - $21.50/hr

... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ... Gains and shows personal satisfaction from delivering great service. · Intellectual ability ...

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Showing results 21-40

All JobsClient Service Delivery JobsClient Service Delivery Manager JobsClient Service Delivery Manager Jobs in Rochester, NY

Client Service Delivery Manager information

See Rochester, NY salary details

$28.6K

$92.7K

$158.4K

How much do client service delivery manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client service delivery manager in Rochester, NY is $92,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $126,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?

To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.

What is the difference between Client Service Delivery Manager vs Customer Support Specialist?

AspectClient Service Delivery ManagerCustomer Support Specialist
CredentialsRelevant experience, certifications in project management or client relationsCustomer service training, basic technical knowledge
Work EnvironmentClient-facing, project coordination, team managementHelp desk, call center, online support
Employer & IndustryConsulting firms, IT, finance, telecomRetail, tech companies, service providers
Search & Comparison IntentUnderstanding roles in client management and deliveryCustomer support functions and troubleshooting

The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.

What is a client service delivery manager?

A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.

How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?

A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What cities near Rochester, NY are hiring for Client Service Delivery Manager jobs? Cities near Rochester, NY with the most Client Service Delivery Manager job openings:
Client Service Delivery Manager jobs near you
Infographic showing various Client Service Delivery Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $92,687 per year, or $44.6 per hour.

Veterinary Client Service Representative

Greece Animal Hospital

Rochester, NY • On-site

$16 - $18/hr

Other

Medical, Life, Retirement

Re-posted 13 days ago

Job description

Description

Veterinary Client Service Representative Rochester, NY Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.   At Greece Animal Hospital you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. Our ideal candidate is passionate about animal care, highly motivated, and pays attention to detail.  A full-time position would require working between 30-40 hours a week.   Role Responsibilities: 
  • Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients. With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow. 
  • Maintain a clean, welcoming reception area
  • Provide excellent client service to owners
  • Assist in scheduling appointments and surgeries
  • Assist in maintaining relevant, comprehensive medical records with the support of practice systems. 
  • Obtain relevant health history and information from clients and maintain medical charts.
  • Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments. 
  • Be willing to guide, mentor, and support fellow team members. 
Experience & Skill Requirements: 
  • Veterinary experience strongly preferred
  • 1-2 years of client service representative
  • Commitment to working within a team environment 
  • Positive, will-do attitude
  • Team player with flexibility 
  • Strong communication and relationship-building skills 
  • Proven ability to multi-task in a busy work setting 
  • Professional demeanor and outgoing personality 
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $16-$18 an hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.  Why Join Thrive?
  • Paid LVT Student Mentorship Program designed to support your transition into practice
  • Hands-on clinical training that builds confidence and real-world experience
  • Ongoing coaching and development to help you reach your career goals
  • Supportive, collaborative culture where teamwork, learning, and growth are a priority
You’ll Grow With Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
  • Our vast, diverse, and free library of continuing education courses - ThriveU
  • Live, virtual interactive workshops to develop valuable leadership skills
  • A program to designed to teach you the fundamentals of running a pet hospital
  • Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
  • Scholarship opportunities and tuition reimbursement
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare. Who We Are Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care. Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way. We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.
  • Service – delivering exceptional service
  • Empathy – leading with care
  • Accountability – achieve meaningful outcomes
  • Joy – be a source of light
  • Exploration – learn to fuel growth
  • Team – connect for success
Benefits – our care in action Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:  
  • Competitive pay
  • 401(k) with employer match 
  • Mental health resources, including easy access to therapy through Lyra Health 
  • Paid parental leave
  • Purr-ental leave for when you adopt a pet 
  • Subsidized backup childcare and elder care 
  • Expert advice, support and network discounts for fertility and family planning 
  • FREE CE courses
  • Pet perks and veterinary service discounts 
  • Student loan support tools and assistance 
Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements. Read more about us here.

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