The IT Service Delivery Management (HR Portfolio) is responsible for overseeing the delivery, performance, and continuous improvement of IT and business services in HR Portfolio. This role ensures ...
The IT Service Delivery Management (HR Portfolio) is responsible for overseeing the delivery, performance, and continuous improvement of IT and business services in HR Portfolio. This role ensures ...
Identify opportunities for service improvement, expansion, or additional value delivery ... Support change management processes, including scope changes and client approvals. Continuous ...
Identify opportunities for service improvement, expansion, or additional value delivery ... Support change management processes, including scope changes and client approvals. Continuous ...
Client Service Administrator
Phoenix, AZ · On-site
$17.50 - $23.50/hr
This role plays a key part in delivering an exceptional client experience by providing ... Maintain accurate client records using CRM systems, financial software, and other technology ...
Client Service Administrator
Phoenix, AZ · On-site
$17.50 - $23.50/hr
This role plays a key part in delivering an exceptional client experience by providing ... Maintain accurate client records using CRM systems, financial software, and other technology ...
Client Service Coordinator
Tucson, AZ · On-site
$20 - $23/hr
Our Client Service Coordinators manage the phones, but the position is much more than that. It ... delivering thoughtful, high-quality service to our clients.
Client Service Coordinator
Tucson, AZ · On-site
$20 - $23/hr
Our Client Service Coordinators manage the phones, but the position is much more than that. It ... delivering thoughtful, high-quality service to our clients.
Client Service Associate
Chandler, AZ · On-site
$14.25 - $19.75/hr
Responsible Growth is how we run our company and how we deliver for our clients, teammates ... CSAs will report into the Market CRM, though day-to-day will be supervised by a Client Service Lead.
Client Service Associate
Chandler, AZ · On-site
$14.25 - $19.75/hr
Responsible Growth is how we run our company and how we deliver for our clients, teammates ... CSAs will report into the Market CRM, though day-to-day will be supervised by a Client Service Lead.
Client Service Coordinator
Tucson, AZ · On-site
$20 - $24/hr
Our Client Service Coordinators manage the phones, but the position is much more than that. It ... delivering thoughtful, high-quality service to our clients.
Client Service Coordinator
Tucson, AZ · On-site
$20 - $24/hr
Our Client Service Coordinators manage the phones, but the position is much more than that. It ... delivering thoughtful, high-quality service to our clients.
Client Service Associate
Chandler, AZ · On-site
$14.25 - $19.75/hr
Responsible Growth is how we run our company and how we deliver for our clients, teammates ... CSAs will report into the Market CRM, though day-to-day will be supervised by a Client Service Lead.
Client Service Associate
Chandler, AZ · On-site
$14.25 - $19.75/hr
Responsible Growth is how we run our company and how we deliver for our clients, teammates ... CSAs will report into the Market CRM, though day-to-day will be supervised by a Client Service Lead.
Client Service Coordinator
Phoenix, AZ · Hybrid
$50K/yr
The team is responsible for efficiently delivering Guidepoint's services to our clients around the ... Manage multiple client organization requests and respond within a timely manner * Coordinate with ...
Client Service Coordinator
Phoenix, AZ · Hybrid
$50K/yr
The team is responsible for efficiently delivering Guidepoint's services to our clients around the ... Manage multiple client organization requests and respond within a timely manner * Coordinate with ...
Client Service Associate
Phoenix, AZ · On-site
$60K/yr
Guidepoint's Client Service team connects leading consultancies with the subject-matter experts ... a Project Manager after as little as six months, based on consistently delivering strong ...
Client Service Associate
Phoenix, AZ · On-site
$60K/yr
Guidepoint's Client Service team connects leading consultancies with the subject-matter experts ... a Project Manager after as little as six months, based on consistently delivering strong ...
Client Service Associate
Phoenix, AZ · Hybrid
$60K/yr
Guidepoint's Client Service team connects leading consultancies with the subject-matter experts ... a Project Manager after as little as six months, based on consistently delivering strong ...
Client Service Associate
Phoenix, AZ · Hybrid
$60K/yr
Guidepoint's Client Service team connects leading consultancies with the subject-matter experts ... a Project Manager after as little as six months, based on consistently delivering strong ...
Client Service Coordinator
Phoenix, AZ · On-site
$50K/yr
The team is responsible for efficiently delivering Guidepoint's services to our clients around the ... Manage multiple client organization requests and respond within a timely manner * Coordinate with ...
Client Service Coordinator
Phoenix, AZ · On-site
$50K/yr
The team is responsible for efficiently delivering Guidepoint's services to our clients around the ... Manage multiple client organization requests and respond within a timely manner * Coordinate with ...
Client Service Coordinator
Tucson, AZ · On-site
$20 - $24/hr
Our Client Service Coordinators manage the phones, but the position is much more than that. It ... delivering thoughtful, high-quality service to our clients.
Quick apply
Client Service Coordinator
Tucson, AZ · On-site
$20 - $24/hr
Our Client Service Coordinators manage the phones, but the position is much more than that. It ... delivering thoughtful, high-quality service to our clients.
Client Service Associate
Phoenix, AZ · Hybrid
$60K/yr
Guidepoint's Client Service team connects leading consultancies with the subject-matter experts ... a Project Manager after as little as six months, based on consistently delivering strong ...
Client Service Associate
Phoenix, AZ · Hybrid
$60K/yr
Guidepoint's Client Service team connects leading consultancies with the subject-matter experts ... a Project Manager after as little as six months, based on consistently delivering strong ...
Client Service Coordinator
Tucson, AZ · On-site
$20 - $24/hr
Our Client Service Coordinators manage the phones, but the position is much more than that. It ... delivering thoughtful, high-quality service to our clients.
Client Service Coordinator
Tucson, AZ · On-site
$20 - $24/hr
Our Client Service Coordinators manage the phones, but the position is much more than that. It ... delivering thoughtful, high-quality service to our clients.
Client Service Coordinator
Phoenix, AZ · On-site
$50K/yr
The team is responsible for efficiently delivering Guidepoint's services to our clients around the ... Manage multiple client organization requests and respond within a timely manner * Coordinate with ...
Client Service Coordinator
Phoenix, AZ · On-site
$50K/yr
The team is responsible for efficiently delivering Guidepoint's services to our clients around the ... Manage multiple client organization requests and respond within a timely manner * Coordinate with ...
Client Service Associate
Phoenix, AZ · On-site
$60K/yr
Guidepoint's Client Service team connects leading consultancies with the subject-matter experts ... a Project Manager after as little as six months, based on consistently delivering strong ...
Client Service Associate
Phoenix, AZ · On-site
$60K/yr
Guidepoint's Client Service team connects leading consultancies with the subject-matter experts ... a Project Manager after as little as six months, based on consistently delivering strong ...
Delivery Manager Delivery
Kingman, AZ · On-site
... services to the professional market. You'll feel proud of the work you do here every day to ... Manages the delivery scheduling activities and department staff, ensuring coordination between ...
Delivery Manager Delivery
Kingman, AZ · On-site
... services to the professional market. You'll feel proud of the work you do here every day to ... Manages the delivery scheduling activities and department staff, ensuring coordination between ...
Client Service Specialist II
Tempe, AZ · On-site
... business management technology that, combined with its personalized consulting services, offers ... Kestra Financial supports independent financial advisors in delivering comprehensive securities and ...
Client Service Specialist II
Tempe, AZ · On-site
... business management technology that, combined with its personalized consulting services, offers ... Kestra Financial supports independent financial advisors in delivering comprehensive securities and ...
Client Services
Phoenix, AZ · On-site
Utilize our Electronic Health Record (EHR) platform to accurately record client information and manage appointments. * Generate reports to track client progress and ensure efficient service delivery.
Quick apply
Client Services
Phoenix, AZ · On-site
Utilize our Electronic Health Record (EHR) platform to accurately record client information and manage appointments. * Generate reports to track client progress and ensure efficient service delivery.
We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients ...
We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients ...
Client Service Delivery Manager information
See Arizona salary details
$27K - $38.2K
5% of jobs
$38.2K - $49.3K
12% of jobs
$53.7K is the 25th percentile. Wages below this are outliers.
$49.3K - $60.4K
20% of jobs
$60.4K - $71.6K
12% of jobs
The median wage is $73.8K / yr.
$71.6K - $82.7K
5% of jobs
$82.7K - $93.9K
7% of jobs
$93.9K - $105K
6% of jobs
$114.1K is the 75th percentile. Wages above this are outliers.
$105K - $116.1K
9% of jobs
$116.1K - $127.3K
12% of jobs
$127.3K - $138.4K
9% of jobs
$138.4K - $149.6K
3% of jobs
$27K
$87.5K
$149.6K
How much do client service delivery manager jobs pay per year?
As of Aug 18, 2026, the average yearly pay for client service delivery manager in Arizona is $87,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $119,300.00 per year, depending on experience, location, and employer.
What is a client service delivery manager?
A Client Service Delivery Manager is responsible for overseeing the delivery of services to clients, ensuring that service quality meets agreed standards and client expectations. They coordinate with internal teams, manage client relationships, handle escalations, and work to continuously improve service processes. Their goal is to ensure client satisfaction, resolve issues efficiently, and maintain long-term business relationships. This role is common in industries such as IT, consulting, and business process outsourcing.
How does a client service delivery manager typically collaborate with internal teams to ensure client satisfaction?
A Client Service Delivery Manager works closely with internal teams such as operations, sales, IT, and customer support to deliver seamless service to clients. This involves regularly communicating client expectations, coordinating project timelines, and resolving any service issues promptly. By acting as a liaison between the client and various departments, the manager ensures that deliverables meet quality standards and are aligned with client objectives. Strong collaboration skills and the ability to manage cross-functional teams are key for success in this role.
What are the key skills and qualifications needed to thrive as a client service delivery manager, and why are they important?
To thrive as a Client Service Delivery Manager, you need strong project management abilities, service delivery expertise, and a background in business administration or a related field. Familiarity with IT Service Management (ITSM) frameworks like ITIL, customer relationship management (CRM) systems, and relevant certifications (such as ITIL or PMP) are commonly required. Exceptional communication, problem-solving, and leadership skills help build client trust and effectively manage teams. These skills ensure seamless service delivery, high client satisfaction, and the successful achievement of organizational goals.
What is the difference between Client Service Delivery Manager vs Customer Support Specialist?
| Aspect | Client Service Delivery Manager | Customer Support Specialist |
|---|---|---|
| Credentials | Relevant experience, certifications in project management or client relations | Customer service training, basic technical knowledge |
| Work Environment | Client-facing, project coordination, team management | Help desk, call center, online support |
| Employer & Industry | Consulting firms, IT, finance, telecom | Retail, tech companies, service providers |
| Search & Comparison Intent | Understanding roles in client management and delivery | Customer support functions and troubleshooting |
The Client Service Delivery Manager focuses on managing client relationships, overseeing project delivery, and ensuring client satisfaction. In contrast, a Customer Support Specialist primarily handles direct customer inquiries, troubleshooting, and support issues. While both roles involve client interaction, the manager role is more strategic and managerial, whereas the support specialist role is more operational and technical.
What cities in Arizona are hiring for Client Service Delivery Manager jobs?
Cities in Arizona with the most Client Service Delivery Manager job openings:
Full-time
Posted 19 days ago
Job description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description The IT Service Delivery Management (HR Portfolio)is responsible for overseeing the delivery, performance, and continuous improvement of IT and business services in HR Portfolio. This role ensures that services are aligned with business needs, meet agreed service levels, and follow established governance frameworks. The position plays a key role in driving operational excellence, enhancing user experience, and leading service management processes such as incident, problem, change, and request management.Key Responsibilities
- Drive and optimize end-to-end service management operations, ensuring high availability, reliability, and performance of critical services.
- Execute and govern advanced incident, problem, and change management processes, acting as the definitive subject matter expert for complex resolutions.
- Design and analyze service performance metrics and KPIs, transforming data into actionable insights and strategic recommendations for IT leadership.
- Spearhead continuous service improvement (CSI) initiatives, identifying opportunities for deep process optimization, workflow automation, and efficiency gains.
- Partner extensively with cross-functional teams (IT, HR, Finance, vendors) to ensure seamless, integrated service delivery across the organization.
- Act as the primary escalation point and critical incident commander for major service disruptions, ensuring swift root-cause analysis and mitigation.
- Champion and enforce compliance with ITIL best practices, internal policies, and regulatory requirements across all operational frameworks.
- Govern vendor performance and manage relationships with third-party service providers to ensure strict adherence to Service Level Agreements (SLAs).
- Provide expert operational support during system implementations, upgrades, and deployments to guarantee a frictionless transition into the live environment.
- Drive user experience and satisfaction initiatives, proactively gathering feedback and translating it into tangible service enhancements.
Qualifications
Must Have:
- Bachelor's degree in Information Technology, Business Administration, or related field
- Deep, hands-on experience configuring and utilizing enterprise service management tools (e.g., ServiceNow, Workday, Jira Service Management).
Nice to Have:
- Advanced understanding and practical application of the ITIL framework (ITIL v4 certification is highly preferred).
- At least 1-2 years track record acting as a Senior Subject Matter Expert (SME) or Lead Individual Contributor driving complex ITSM processes.
- Influence without authority: Strong ability to guide, mentor, and align cross-functional peers and junior staff without direct reporting lines.
- Advanced problem-solving: Strategic and tactical decision-making abilities during high-pressure situations.
- Exceptional communication: Ability to translate complex technical concepts into clear business impacts for executive stakeholders.
- Strategic prioritization: Highly capable of managing multiple competing priorities and shifting scopes in a fast-paced environment.
- Analytical acumen: Strong capability in complex reporting, data analysis, and translating metrics into business-driven decisions.
- Process-obsessed: A relentless focus on continuous improvement, automation, and lean service delivery.
Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.