Client Service Associate Jobs in Whitby, ON (NOW HIRING)

Business Line: Individual Life Solutions

Hours Per Week: 35 (Full-Time)

Location: Markham and Toronto, Hybrid (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About the Role

NFP’s individual Solutions Division includes the key services of life insurance including, life insurance, living benefits, long term care coverage and individual health and dental benefits. We are seeking a dedicated and detailed-oriented individual to join our team as a Client Service Associate to support the needs of our Individual Solutions division. In this role, you will be responsible for managing the ongoing service needs of our existing insurance policyholders. Your primary focus will be on providing exceptional customer service on the in-force request, ensuring policy accuracy, and addressing any client inquiries or concerns promptly and professionally. This role also includes client service-related functions including policy changes and ongoing stakeholder management between the advisor, carrier, and clients.

What You’ll Do

• Enter new insurance applications into the carrier portals ensuring all necessary information is complete and accurate.
• Place and track medical orders, work with vendors and applicants to schedule and complete necessary medical tests.
• Liase with insurance carriers to coordinate and fulfill additional requirements, such as underwriting requests, medical records, and other documentation needed for policy approval.
• Track and monitor the status of each case, providing regular updates to internal teams, advisors and clients as needed.
• Maintain and organize all case – related documentation, ensuring compliance with company and industry standards.
• Identify and resolve any issues or delays in the application process, working proactively to keep cases moving forward.
• Provide exceptional customer service to clients, answer questions and addressing concerns related to the application process.
• Work with underwriting teams to obtain preliminary opinions.
• Entering underwriting and policy data into Sales Force.
• Work with proposed insureds and carriers in obtaining Attending Physician Statements (APS).

What You Bring

• Bachelor’s degree is preferred.
• Typically, 2+ years of experience in administration and servicing individual insurance products (Life, disability, etc.), or experience working in medical office administration.
• Sound knowledge of industry trends as well as insurance carrier products and services is a plus (i.e., RBC, Manulife, Canada Life, etc.).
• Proficiency in Microsoft office and Excel.
• Strong organizational and multitasking abilities.
• Ability to manage a high-volume workload in a fast-paced & demanding environment.
• Proficient in collaborative teamwork while also demonstrating strong independent work capabilities.
• Ability to think critically, problem-solve and develop solutions beyond the surface.
• High attention to detail.
• Excellent interpersonal, verbal, and written communication.
• Proven experience providing excellent client service predominantly through email communication.
• Ability to work independently and as part of a team.
• Service oriented – no task too small

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

What’s In It For You

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Women in Insurance Cancer Crusade (WICC), Food Banks Canada, Indspire Canada and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.

Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

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