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Client Service Associate Jobs in Kitchener, ON (NOW HIRING)

Dollar Tree

Customer Service Associate

Burlington, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Stratford, ON

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Burlington, ON · On-site

$17.60/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dexterra Group

Food Service Associate

Waterloo, ON

As a Food Services Associate , reporting to the Chef Manager, you will perform a variety of ... Remain an ambassador of goodwill, ethics, and great client relations at all times on behalf of Dana ...

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All JobsClient Service Associate JobsClient Service Associate Jobs in Kitchener, ON

Client Service Associate information

What is a client service associate?

Client Service Associates are professionals who support financial advisors or account managers by assisting clients with their needs, addressing inquiries, and processing account transactions. They often serve as the first point of contact for clients, ensuring a smooth and positive experience. Their responsibilities may include handling documentation, managing account information, resolving issues, and maintaining strong client relationships. In many organizations, they play a crucial role in ensuring client satisfaction and operational efficiency.

How does a client service associate typically collaborate with financial advisors and other team members?

Client Service Associates work closely with financial advisors to ensure that clients receive timely and accurate support. They often coordinate client meetings, prepare account documentation, and act as a liaison between clients and the advisory team. Effective communication and strong organizational skills are essential, as the role requires managing multiple requests while maintaining attention to detail. Collaboration with operations teams and compliance departments is also common to resolve client issues and ensure regulatory requirements are met.

What are the key skills and qualifications needed to thrive as a client service associate, and why are they important?

To thrive as a Client Service Associate, you need strong communication, organizational, and problem-solving skills, often backed by a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes financial or industry-specific platforms is typically required. Outstanding interpersonal skills, attention to detail, and a proactive attitude help build client trust and foster positive relationships. These competencies are essential for ensuring client satisfaction, efficient service delivery, and long-term business success.

What is the difference between Client Service Associate vs Customer Support Specialist?

AspectClient Service AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; technical certifications optional
Work EnvironmentFinancial institutions, banks, investment firmsRetail, tech companies, service centers
Employer & Industry UsageFinancial services, banking, wealth managementRetail, e-commerce, tech support
Common Search & Comparison IntentUnderstanding roles in finance and client interactionCustomer service roles in various industries

The Client Service Associate typically works in financial institutions, focusing on client interactions, account management, and financial products. In contrast, a Customer Support Specialist often handles technical issues, product inquiries, and general customer assistance across diverse industries. While both roles require strong communication skills, the Client Service Associate's work is more finance-oriented, whereas the Customer Support Specialist's role is broader and more technical.

How much do client service associates make?

The average salary for a client service associate typically ranges from $40,000 to $55,000 annually, depending on experience, location, and the industry. Entry-level roles may start lower, while experienced associates or those with specialized skills can earn higher wages, often supplemented with bonuses or benefits.

What are the most commonly searched types of Client Service jobs in Kitchener, ON?

The most popular types of Client Service jobs in Kitchener, ON are:

What cities near Kitchener, ON are hiring for Client Service Associate jobs?

Cities near Kitchener, ON with the most Client Service Associate job openings:

Client Service Associate jobs near you
Infographic showing various Client Service Associate job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Client Service Associate (CSA) - Planning & Scheduling - Full-time

VON Canada (Ontario)

Brantford, ON • On-site

$19.61 - $20.84/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 10 days ago

Job description

Requisition Details:

Employment Status: Regular, Full time (1.0 FTE)
Program Name: eHomecare
Number of Hours Bi-Weekly: 75
Work Schedule: Days, Evenings, Nights, Weekends
On-Call:No
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.
About us:
VON Canada is a not-for-profit organization providing home and community care services for over 125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved ones.
VON - At the heart of care.
About the role:
Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our clients using scheduling software and digital tools, ensuring smooth operations and excellent communication. If you are tech-savvy, customer service-oriented, and enjoy problem-solving in a fast-paced environment, we have a career in planning and scheduling for you!
What we offer:
  • Competitive salaries, vacation time, and paid statutory holidays
  • Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
  • Defined Benefit Pension Plan with company contribution for eligible employees
  • Work-life balance from structured schedules
  • Comprehensive orientation program
  • Opportunities for skill development, eLearning, and career advancement
  • Exposure to new health care technology
What you'll do:
  • Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
  • Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
  • Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
  • Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
  • Support clients, nurses, and home support workers to ensure they receive high-quality care
  • Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
  • Protect confidential information about clients, colleagues, suppliers, and VON's operations
  • Perform other duties as assigned
What we're looking for:
  • University or college education preferred; high school diploma required
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
  • Proficiency in MS Office programs, Outlook, faxing software, and database management
  • Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
  • Experience in a healthcare environment is advantageous
  • Previous customer service experience in a contact center environment is an asset
  • Experience in a unionized environment is a benefit
  • A current and original copy of a satisfactory Criminal Records Check
  • The use of Personal Protective Equipment (PPE) may be required
VON Canada:Careers that fit your life. Join our team today!
A quick note: This posting is for recruitment purposes. Full job descriptions are available.
Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.
Other commonly searched for terms: Administrative Assistant, Medical Office Administrative Assistant, Clerk, Scheduling Clerk, Scheduler
Employment Type: Permanent, Full-Time

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