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Client Service Associate Jobs in West Springfield, MA

Gibbs Oil Company

Customer Service Associate

Hadley, MA · On-site

$14 - $19.25/hr

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently process sales transactions, and maintain a clean and organized store environment. Your role is ...

Gibbs Oil Company

Customer Service Associate

Hadley, MA

$14 - $19.25/hr

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently process sales transactions, and maintain a clean and organized store environment. Your role is ...

GIBBS OIL COMPANY LP

Customer Service Associate

Hadley, MA · On-site

$14 - $19.25/hr

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently process sales transactions, and maintain a clean and organized store environment. Your role is ...

Gibbs Oil Company

Customer Service Associate

Hadley, MA · On-site

$14 - $19.25/hr

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently process sales transactions, and maintain a clean and organized store environment. Your role is ...

Gibbs Oil Company

Customer Service Associate

Hadley, MA · On-site

$14 - $19.25/hr

As a Customer Service Associate, you'll be the friendly face that welcomes customers, efficiently process sales transactions, and maintain a clean and organized store environment. Your role is ...

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All JobsClient Service Associate JobsClient Service Associate Jobs in West Springfield, MA

Client Service Associate information

See West Springfield, MA salary details

$8

$17

$27

How much do client service associate jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for client service associate in West Springfield, MA is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $19.18 per hour, depending on experience, location, and employer.

What does a client service associate do?

A client service associate provides support to clients by addressing inquiries, resolving issues, and managing account information. They often communicate via phone, email, or in person, and use customer relationship management (CRM) tools to ensure client satisfaction and accurate record-keeping.

What are the key skills and qualifications needed to thrive as a Client Service Associate, and why are they important?

To thrive as a Client Service Associate, you need strong communication, organizational, and problem-solving skills, often backed by a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes financial or industry-specific platforms is typically required. Outstanding interpersonal skills, attention to detail, and a proactive attitude help build client trust and foster positive relationships. These competencies are essential for ensuring client satisfaction, efficient service delivery, and long-term business success.

What is the difference between Client Service Associate vs Customer Support Specialist?

AspectClient Service AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; technical certifications optional
Work EnvironmentFinancial institutions, banks, investment firmsRetail, tech companies, service centers
Employer & Industry UsageFinancial services, banking, wealth managementRetail, e-commerce, tech support
Common Search & Comparison IntentUnderstanding roles in finance and client interactionCustomer service roles in various industries

The Client Service Associate typically works in financial institutions, focusing on client interactions, account management, and financial products. In contrast, a Customer Support Specialist often handles technical issues, product inquiries, and general customer assistance across diverse industries. While both roles require strong communication skills, the Client Service Associate's work is more finance-oriented, whereas the Customer Support Specialist's role is broader and more technical.

What is the role of a client associate?

A client service associate is responsible for supporting client relationships by handling inquiries, processing transactions, and providing account information. They often work in financial or customer service environments, utilizing communication skills and familiarity with client management tools to ensure client satisfaction.

How does a Client Service Associate typically collaborate with financial advisors and other team members?

Client Service Associates work closely with financial advisors to ensure that clients receive timely and accurate support. They often coordinate client meetings, prepare account documentation, and act as a liaison between clients and the advisory team. Effective communication and strong organizational skills are essential, as the role requires managing multiple requests while maintaining attention to detail. Collaboration with operations teams and compliance departments is also common to resolve client issues and ensure regulatory requirements are met.

What jobs pay 4000 a week without a degree?

A Client Service Associate typically earns less than $4,000 weekly, but high-paying roles that can reach this level without a degree include sales positions such as real estate brokers, certain insurance agents, and commission-based financial advisors. These jobs often require strong communication skills, sales experience, and industry-specific licenses or certifications rather than formal degrees.

Is a CSA job stressful?

A Client Service Associate (CSA) role can be stressful due to handling client inquiries, managing multiple tasks, and meeting deadlines. Strong communication skills and the ability to stay organized help manage workload and reduce stress levels in this position.

What are Client Service Associates?

Client Service Associates are professionals who support financial advisors or account managers by assisting clients with their needs, addressing inquiries, and processing account transactions. They often serve as the first point of contact for clients, ensuring a smooth and positive experience. Their responsibilities may include handling documentation, managing account information, resolving issues, and maintaining strong client relationships. In many organizations, they play a crucial role in ensuring client satisfaction and operational efficiency.
What cities near West Springfield, MA are hiring for Client Service Associate jobs? Cities near West Springfield, MA with the most Client Service Associate job openings:
Client Service Associate jobs near you

Lead Associate - Private Client Group

Empower Careers

Manchester, CT • On-site

$79K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

As a Lead Associate Private Client (PC), you will serve as a knowledge leader across the Private Client Group Relationship Management team, supporting both Empower's Personal Strategy and Premier/Brokerage clients.

You will provide training, guidance, and real-time support to ensure client interactions are compliant, efficient, and aligned with Empower’s culture, vision, values, and operating principles. 

You will help curate an experience where every client feels like they are our only client by strengthening advisor capability, resolving complex issues with care and precision, and reinforcing a consistent standard of service excellence. 

What You Will Do

  • Assist with onboarding and training new hires to ensure efficient, compliant procedures and high-quality client experiences
  • Handle complex and escalated client calls, including research, coordination, and timely resolution in partnership with Supervisory Managers and cross-functional teams
  • Serve as a Principal on staff and complete Best Interest Profile supervisory reviews and other required supervisory functions
  • Conduct fraud verification processes and required second-level reviews in accordance with policy
  • Address client account questions and concerns in accordance with FINRA and SEC guidelines
  • Conduct call monitoring and monthly call reviews to ensure service excellence and regulatory adherence
  • Provide ongoing coaching to associates and advisors to strengthen wealth management conversations 
  • Identify trends from escalations, quality reviews, and exceptions; recommend process and training improvements
  • Develop and maintain job aids, training materials, and team communications in partnership with leadership
  • Act as a subject matter expert for the team and provide ongoing guidance and support
  • Complete outbound calls as required by business needs

What You Will Bring

  • FINRA Series 7, 24, 63, and 65/66 registrations
  • FINRA fingerprinting required
  • Minimum 3–5 years of experience in financial services, including wealth management, brokerage, or trading support
  • Deep knowledge of brokerage, trading, retirement plan regulations, and wealth management strategies
  • Demonstrated ability to handle complex and escalated client issues
  • Proven ability to coach and train associates
  • Strong PC skills and ability to quickly learn internal systems
  • Independent, proactive, and solutions-oriented work ethic
  • Bachelor’s degree required; Business or Finance preferred, or equivalent experience in financial services

#pjpw

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

  • Medical, dental, vision and life insurance
  • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
  • Paid volunteer time — 16 hours per calendar year
  • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) –  BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$79,400.00 - $112,175.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer •  Drug-free workplace

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on:

06-30-2026

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Workplace Flexibility: Remote - Nationwide

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