Currently seeking a Customer Service Associate for a full-time temporary to permanent position in Warren, RI.
Responsibilities of Customer Service Associate:
-Act as point of contact to assigned customers while creating and maintaining receptive relationships
-Provide support to account managers in growth initiatives
-Answer any inquires related to orders and or technical questions; resolving any issues in a timely manner
-Prepare and provide quotes to customers ensuring consistency with agreements and clauses; Negotiating pricing as needed
-Enter, process, and manage customer orders and quotes into computer systems
-Maintain customer data, order statuses and other records in systems
-Monitor and track orders throughout process and provide accurate updates to customers
-Work with other departments to ensure orders are completed on time and accurately
-Generate all supporting reports and support reviews as needed
-Perform other duties as assigned
Requirements of Customer Service Associate:
-Minimum High school Diploma or equivalent
-Associate’s or Bachelor’s degree in business or related field preferred
-3+ years experience Customer service or similar role
-Previous experience in aerospace or similar manufacturing environment
-Good multi-tasking and prioritizing skills
-Strong verbal and written communication skills, with ability to read and write English
-Excellent computer skills including ERP systems and a proficiency in Microsoft Office Software
-Great attention to detail
-Able to stand, walk, or sit throughout shift
Hours: 8:00am-4:30pm Monday-Friday
Pay Rate: $24.00-$25.00/hr
The Alpha Group is one of Massachusetts largest privately owned staffing firms. We are currently hiring in various locations throughout MA and RI. If this position doesn't interest you please check out our website: www.thealphagroup.com