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Client Service Associate Jobs in Kentucky (NOW HIRING)

ADP

Client Service Manager

Louisville, KY · On-site

CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails ... Provides mentoring - constructive feedback to new associates on a consistent basis. * Effectively ...

Glenview Trust Co.

Client Service Specialist

Lexington, KY · On-site

$14.75 - $19.75/hr

The Client Service Specialist resolves concerns, including financial matters, and serves as the ... Minimum of a 2-year Associate degree required; 4-year Bachelors' Degree preferred. * Minimum of 5 ...

ISCO Industries

Client Service Representative

Louisville, KY · On-site

$15.25 - $20.75/hr

Client Service Representatives act as support resources for ISCO projects and our customers by ... Associate (Two year) college/technical school degree in sales, marketing, business or closely ...

Morgan Stanley

Service Associate

Louisville, KY · On-site

$15.25 - $20.25/hr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... Exceptional writing, interpersonal and client service skills * Detail oriented with superior ...

Morgan Stanley

Service Associate

Louisville, KY · On-site

$15.25 - $20.25/hr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... Exceptional writing, interpersonal and client service skills * Detail oriented with superior ...

Morgan Stanley

Service Associate

Louisville, KY

$15.25 - $20.25/hr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... Exceptional writing, interpersonal and client service skills * Detail oriented with superior ...

Crane Worldwide Logistics

Client Service Specialist

Hebron, KY · On-site

$16.50 - $21.75/hr

Client Service skills * Quality Focus * Problem Solving * Freight Forwarding Knowledge * Documentation Skills * Listening * Resolving Conflict * Ability to Multi-task Physical Requirements * Job may ...

Crane Worldwide Logistics

Client Service Specialist

Hebron, KY · On-site

$16.50 - $21.75/hr

Client Service skills * Quality Focus * Problem Solving * Freight Forwarding Knowledge * Documentation Skills * Listening * Resolving Conflict * Ability to Multi-task Physical Requirements * Job may ...

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All JobsClient Service Associate JobsClient Service Associate Jobs in Kentucky

Client Service Associate information

See Kentucky salary details

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How much do client service associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for client service associate in Kentucky is $14.88, according to ZipRecruiter salary data. Most workers in this role earn between $12.12 and $16.68 per hour, depending on experience, location, and employer.

What is a client service associate?

Client Service Associates are professionals who support financial advisors or account managers by assisting clients with their needs, addressing inquiries, and processing account transactions. They often serve as the first point of contact for clients, ensuring a smooth and positive experience. Their responsibilities may include handling documentation, managing account information, resolving issues, and maintaining strong client relationships. In many organizations, they play a crucial role in ensuring client satisfaction and operational efficiency.

How does a client service associate typically collaborate with financial advisors and other team members?

Client Service Associates work closely with financial advisors to ensure that clients receive timely and accurate support. They often coordinate client meetings, prepare account documentation, and act as a liaison between clients and the advisory team. Effective communication and strong organizational skills are essential, as the role requires managing multiple requests while maintaining attention to detail. Collaboration with operations teams and compliance departments is also common to resolve client issues and ensure regulatory requirements are met.

What are the key skills and qualifications needed to thrive as a client service associate, and why are they important?

To thrive as a Client Service Associate, you need strong communication, organizational, and problem-solving skills, often backed by a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes financial or industry-specific platforms is typically required. Outstanding interpersonal skills, attention to detail, and a proactive attitude help build client trust and foster positive relationships. These competencies are essential for ensuring client satisfaction, efficient service delivery, and long-term business success.

What is the difference between Client Service Associate vs Customer Support Specialist?

AspectClient Service AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; technical certifications optional
Work EnvironmentFinancial institutions, banks, investment firmsRetail, tech companies, service centers
Employer & Industry UsageFinancial services, banking, wealth managementRetail, e-commerce, tech support
Common Search & Comparison IntentUnderstanding roles in finance and client interactionCustomer service roles in various industries

The Client Service Associate typically works in financial institutions, focusing on client interactions, account management, and financial products. In contrast, a Customer Support Specialist often handles technical issues, product inquiries, and general customer assistance across diverse industries. While both roles require strong communication skills, the Client Service Associate's work is more finance-oriented, whereas the Customer Support Specialist's role is broader and more technical.

How much do client service associates make?

The average salary for a client service associate typically ranges from $40,000 to $55,000 annually, depending on experience, location, and the industry. Entry-level roles may start lower, while experienced associates or those with specialized skills can earn higher wages, often supplemented with bonuses or benefits.

What are the most commonly searched types of Client Service jobs in Kentucky?

The most popular types of Client Service jobs in Kentucky are:

What cities in Kentucky are hiring for Client Service Associate jobs?

Cities in Kentucky with the most Client Service Associate job openings:

Client Service Associate jobs near you
Infographic showing various Client Service Associate job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $30,960 per year, or $14.9 per hour.

Client Service Manager

ADP

Louisville, KY • On-site

Full-time

Re-posted 5 days ago

Job description

ADP is hiring a Client Service Manager III. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
  • Proactively discuss and/or support products and services, and plan design with plan sponsors.
  • Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
  • Alerts management and other appropriate parties (ie. legal, financial advisor, alliance manger, other ADP business units, etc.) of critical client issues where appropriate.
  • Maintain a basic understanding of the types of investments in each retirement plan and be a LIASON for client questions.
  • Assess, recommend and/or create custom client and participant Education Program(S) and schedule participant education workshops with the plan sponsor.
  • Request employee education workshops and literature
  • Conduct and/or support in-person Annual Plan
  • Reviews for all plans with assets greater than $10m.
  • Conduct and/or support Annual Plan Reviews via conference call for plans under $10M or in person as necessary.
  • Assist Sales in pre-sales meetings by attending in-person or via conference call as necessary.
  • Communicate and/or support compliance testing results and recommend options to improve results (if necessary).
  • Monitor plan documents for adherence to applicable rules and regulations.
  • Assist and/or support clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
  • Monitor profitability of clients and recommend appropriate revenue generating products and services.
  • Proactively seek out and/or support additional revenue opportunities such as M-A activity or payroll additions.
  • Provides mentoring - constructive feedback to new associates on a consistent basis.
  • Effectively handles escalated calls.
  • Assists in phone monitoring duties.
  • Proactively assists with critical clients.
  • Coordinates and peer reviews plan changes and acquisitions.
  • Keeps management abreast of any trends visible through all client interactions, operational data and clarify cases.
  • Takes part in disaster recovery testing and provides feedback on system enhancements
  • Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
  • 3 to 5 Years of Directly Related Experience
  • Bachelor's Degree or its equivalent in education and experience

PREFERRED QUALIFICATIONS:Preference will be given to candidates who have the following:
  • ASPPA QKA PREFERRED
  • Minimum of 2 years of successful experience as a Client Service Manager II (or equivalent DC plan administration experience).
  • Demonstrates strong oral/written communication skills.
  • Demonstrates strong listening skills.
  • Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
  • Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
  • Proficiency in using payroll and recordkeeping systems
  • Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
  • Proven relationship-building skills.
  • Strong time-mgmt, organization and problem solving skills.
  • Demonstrates strong presentation skills.
  • Ability to coordinate and take the lead on conference calls.
  • Ability to gauge client satisfaction through scheduled surveys, client visits and day-to-day interaction.

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About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

Social media

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