Client Service Assistant Jobs in Moorhead, MN (NOW HIRING)

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:

Tellers are empowered to serve our clients and exceed their expectations through service delivery excellence. Primarily responsible for client service and support by handling financial transactions for lobby and/or drive-up clients in a professional manner. Provide clients with a clear understanding of the technical aspects and benefits of products and services offered to support our client’s financial wellness goals. Responsibilities include teller transactions, safe deposit box, client service, branch security, and basic knowledge of Alerus products and services.

WHAT YOU’LL BE DOING:

• Perform teller transactions accurately and efficiently and maintain a balanced cash drawer while adhering to cash limits and discrepancy procedures.
• Support and adhere to policies and procedures around information security, client identification, cash handling check cashing, and physical security procedures; understand and apply regulatory and compliance training.
• Serve as the face of Alerus, providing exemplary client service, for every client every time.
• Acknowledge and immediately address client requests and issues.
• Assist in identifying solutions to resolve matters and be able to effectively refer clients to appropriate areas to meet their banking needs.
• Develop basic knowledge of Alerus services and products and learn to recognize client opportunities.
• Provide administrative support, including but not limited to answering and directing phone calls, routing incoming and outgoing mail, maintaining supplies and orderly appearance of common areas, etc.
• Commit to learning your resources and don’t be afraid to ask questions to gain clarity and reduce avoidable errors.

WHAT YOU SHOULD HAVE:

• Previous cash handling and customer service experience strongly preferred.
• Passion for service excellence - for both clients and internal partners.
• Professional appearance and attitude.
• Dedicated attendance/punctuality.
• Aptitude to handle sensitive operational transactions and client relationships; attention to detail and discretion are essential.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.

BASE PAY RANGE:

$17.00 - $18.00 per hour

The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.

Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.