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Client Service Account Manager Jobs in Massachusetts

IDEX

Service Account Manager

Lakeville, MA · On-site

$69K - $103K/yr

The Service Account Manager will be responsible for increasing levels of customer satisfaction, provide technical support to resolve client onsite issues and drive order generation through active ...

ATAVAS, INC

Service Sales Account Manager

Milford, MA · On-site

Service Sales Account Manager Here's what your days will look like as a Service Account Manager ... Plan and attend client meetings in a variety of locations based on interests of the client * Work ...

Oliver Inc.

Account Manager, Client Services

Fitchburg, MA · On-site

$60K - $65K/yr

If you are a natural communicator with a passion for customer service, we would like to meet you!About the Role:As our Account Manager, Client Services, you will:Understand client's business goals ...

Oliver Inc.

Account Manager, Client Services

Fitchburg, MA · On-site

$60K - $65K/yr

If you are a natural communicator with a passion for customer service, we would like to meet you! About the Role: As our Account Manager, Client Services , you will: * Understand client's business ...

Jobtailor

Private Bank Associate - Trust

Boston, MA · On-site

Pipeline Management Core Competencies Demonstrates expertise in client service and account management within a financial institution, with a strong focus on high net worth clients and adherence to ...

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Client Service Account Manager information

See Massachusetts salary details

$36.6K

$74.6K

$157.8K

How much do client service account manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for client service account manager in Massachusetts is $74,572.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $89,000.00 per year, depending on experience, location, and employer.

What does a client service account manager do?

A Client Service Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They oversee client accounts, address questions or concerns, and coordinate with internal teams to deliver products or services according to client expectations. Their goal is to maximize client satisfaction and retention while identifying opportunities for account growth or upselling. This role often requires strong communication, problem-solving, and organizational skills.

How does a client service account manager typically collaborate with other departments to address client needs?

Client Service Account Managers often work closely with teams across sales, operations, and product departments to ensure client satisfaction. They act as the primary point of contact for clients, gathering feedback, relaying client requirements, and coordinating with internal stakeholders to resolve issues or deliver solutions. Regular cross-departmental meetings and effective communication are essential for addressing complex client requests and maintaining smooth workflows. This collaboration not only helps in resolving challenges efficiently but also fosters strong client relationships.

What are the key skills and qualifications needed to thrive as a client service account manager, and why are they important?

To thrive as a Client Service Account Manager, you need a solid background in account management, customer relationship building, and business acumen, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and industry-specific platforms is typically required. Exceptional communication, problem-solving, and organizational skills help you stand out in managing client expectations and resolving issues. These abilities are crucial for maintaining strong client relationships and ensuring client satisfaction, which drive retention and business growth.

What is the difference between Client Service Account Manager vs Customer Support Specialist?

AspectClient Service Account ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree, relevant certifications (e.g., CRM certifications)High school diploma or equivalent; some roles prefer technical certifications
Work EnvironmentOffice-based, client-facing, often in corporate or agency settingsCall centers, help desks, or online support platforms
Employer & IndustryFinancial, marketing, consulting, or tech firmsRetail, tech, telecom, or service industries
Search & Comparison IntentUnderstanding client relationship roles and account managementCustomer support and troubleshooting roles

The main difference is that Client Service Account Managers focus on maintaining client relationships, managing accounts, and ensuring client satisfaction, often with strategic responsibilities. Customer Support Specialists primarily handle technical issues, answer inquiries, and provide product or service assistance. Both roles require strong communication skills but differ in scope and level of client engagement.

What cities in Massachusetts are hiring for Client Service Account Manager jobs?

Cities in Massachusetts with the most Client Service Account Manager job openings:

Client Service Account Manager jobs near you
Infographic showing various Client Service Account Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $74,572 per year, or $35.9 per hour.

Service Account Manager

Wilmington, MA • On-site

Trane Technologies plc
Industrial Machinery Manufacturing • 10K+ employees
Learn more about Trane Technologies plcexternal

Full-time

Re-posted 18 days ago

Trane Technologies rating

8.0

Company rating: 8.0 out of 10

Based on 305 frontline employees who took The Breakroom Quiz

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
On-Site (5 days)
As a Services Account Manager, you will join Trane's best-in-class Commercial HVAC team. This is an exciting opportunity to make a difference in building efficiency and sustainability through our Service offerings.
In this role, you are primarily responsible for delivering on our business strategy by developing long-term customer relationships with building owners and strengthening our existing customer base with a focus on providing customers a total solution for the most energy efficient buildings. You will bring your passion for solving problems, creating customer value, and building relationships to make an impact.
What you will do:
  • Effectively target and identify opportunities. Facilitate discovery and qualify opportunities early in the buying and selling process.
  • Take a consultative selling approach to pursue new business and grow existing account relationships by focusing on long-term relationships and addressing client needs.
  • Acts as a facilitator to help the customer buy, including developing the business case, financial proforma, and validating business outcomes. Gather and validate preliminary data, perform facility walkthroughs, construction plans, or other requirements.
  • Consultative Selling: Forming trusting relationships with clients and allowing them to communicate their requirements and desires then offering solutions that provide value and meet their needs and seeks out development opportunities and new knowledge about products, services, competitors, and technologies relevant to customers and the business.
  • Conflict Management: Navigating challenging situations and conversations with customers in a way that builds trust in the relationship and adapting to market changes, like new competitors and changes in client needs, without compromising the quality of service provided
  • Initiative: Seeking out targets for new business leads and opportunities within current clients to grow accounts and increase value.
  • Planning: Scheduling sales calls, managing business activities and capacity to achieve short and long-term sales targets.
  • Prioritization: Prioritizing workload and resources, such as allocating resources to customers based on their point in the sales cycle and manage client timelines to proactively sell, renew, and/or expand service agreements at appropriate times for the customer and the internal team.
  • Problem Solving: Solving problems creatively, developing persuasive business cases, and validating business outcomes to create a win-win for customers and the organization. To include, troubleshooting a product or service challenge, gathering information, developing multiple possible solutions, and creating a plan to implement them in a way that serves the client's need.
  • Team Selling: Working with sales teams to understand customer requirements, promoting the sale of company products, and providing sales support.

What you will bring:
  • 4+ years of demonstrated experience or a bachelor's degree
  • 3+ years of solution sales experience with a track record of achieving and exceeding sales targets.
  • We prioritize practical experience and relevant skills. Candidates without a degree are encouraged to apply.
  • A desire to understand our business and passion to connect current and potential customers with service offerings designed to create efficient and sustainable buildings.
  • Ability to engage multiple stakeholders, influencers, and key decision makers.
  • Demonstrated ability to generate and qualify leads, facilitate customer conversations with business level insights to establish value and create demand, close new business, and grow existing account relationships.
  • Strong financial and business acumen and self-starter mindset.
  • Available for local travel.
  • Driver License - Valid and in State with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years. within 1 Year Required.

Annual Base Salary Range or Hourly Base Pay Range:
$84,200.00 - $195,200.00
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
Yes
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

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