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Client Service Account Manager Jobs in Bellingham, MA

ATAVAS, INC

Service Sales Account Manager

Milford, MA · On-site

Service Sales Account Manager Here's what your days will look like as a Service Account Manager ... Plan and attend client meetings in a variety of locations based on interests of the client * Work ...

Jobtailor

Private Bank Associate - Trust

Boston, MA · On-site

Pipeline Management Core Competencies Demonstrates expertise in client service and account management within a financial institution, with a strong focus on high net worth clients and adherence to ...

Atlantic Group

Client Service Associate

Boston, MA · On-site

$65K/yr

Account Management: Maintain client records, update CRM systems, support AML/KYC documentation, and coordinate with custodians and third-party service providers. * Operations Coordination: Monitor ...

TribalVision

Account Manager

Boston, MA · On-site

Client Services team members may need to come into the office or visit clients for meetings. THE OPPORTUNITY The Account Manager is responsible for owning and growing client relationships while ...

Demo Company

Account Manager

Waltham, MA · On-site +1

$72K - $95K/yr

The ideal candidate will be responsible for managing a portfolio of client accounts, ensuring exceptional service delivery and fostering strong client relationships. This role requires an individual ...

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All JobsClient Service Account JobsClient Service Account Manager JobsClient Service Account Manager Jobs in Bellingham, MA

Client Service Account Manager information

See Bellingham, MA salary details

$34.3K

$70K

$148.1K

How much do client service account manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for client service account manager in Bellingham, MA is $69,997.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $83,500.00 per year, depending on experience, location, and employer.

What does a client service account manager do?

A Client Service Account Manager is responsible for building and maintaining strong relationships with clients, ensuring their needs are met, and acting as the main point of contact between the client and the company. They oversee client accounts, address questions or concerns, and coordinate with internal teams to deliver products or services according to client expectations. Their goal is to maximize client satisfaction and retention while identifying opportunities for account growth or upselling. This role often requires strong communication, problem-solving, and organizational skills.

How does a client service account manager typically collaborate with other departments to address client needs?

Client Service Account Managers often work closely with teams across sales, operations, and product departments to ensure client satisfaction. They act as the primary point of contact for clients, gathering feedback, relaying client requirements, and coordinating with internal stakeholders to resolve issues or deliver solutions. Regular cross-departmental meetings and effective communication are essential for addressing complex client requests and maintaining smooth workflows. This collaboration not only helps in resolving challenges efficiently but also fosters strong client relationships.

What are the key skills and qualifications needed to thrive as a client service account manager, and why are they important?

To thrive as a Client Service Account Manager, you need a solid background in account management, customer relationship building, and business acumen, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and industry-specific platforms is typically required. Exceptional communication, problem-solving, and organizational skills help you stand out in managing client expectations and resolving issues. These abilities are crucial for maintaining strong client relationships and ensuring client satisfaction, which drive retention and business growth.

What is the difference between Client Service Account Manager vs Customer Support Specialist?

AspectClient Service Account ManagerCustomer Support Specialist
CredentialsTypically requires a bachelor's degree, relevant certifications (e.g., CRM certifications)High school diploma or equivalent; some roles prefer technical certifications
Work EnvironmentOffice-based, client-facing, often in corporate or agency settingsCall centers, help desks, or online support platforms
Employer & IndustryFinancial, marketing, consulting, or tech firmsRetail, tech, telecom, or service industries
Search & Comparison IntentUnderstanding client relationship roles and account managementCustomer support and troubleshooting roles

The main difference is that Client Service Account Managers focus on maintaining client relationships, managing accounts, and ensuring client satisfaction, often with strategic responsibilities. Customer Support Specialists primarily handle technical issues, answer inquiries, and provide product or service assistance. Both roles require strong communication skills but differ in scope and level of client engagement.

What cities near Bellingham, MA are hiring for Client Service Account Manager jobs?

Cities near Bellingham, MA with the most Client Service Account Manager job openings:

Client Service Account Manager jobs near you
Infographic showing various Client Service Account Manager job openings in Bellingham, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,997 per year, or $33.7 per hour.

Client Services Account Manager

Boston, MA • On-site

Steris Corporation
See more jobs at Steris Corporationexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Lead current Customers in identifying additional solutions to increase their utilization of SPM and provide support to meet customer satisfaction and business growth KPIs.

  • Manage initiatives and implementations for software upgrades, new features, and new products, including site visits and coordination of modules, services, and interfaces.

  • Provide training and support to help Customers increase their utilization of SPM and address Customer issues, including remediation and mitigation for at-risk Customers.

STERIS rating

8.1

Company rating: 8.1 out of 10

Based on 133 frontline employees who took The Breakroom Quiz

Job description

Position Summary
As a SPM Client Services Account Manager at STERIS, you are tasked with providing excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met. You will serve as the primary partner with our Customers to ensure our SPM software is meeting their needs and enhancing the operation of their sterile processing departments while focusing on Customer-focused initiatives. You will be expected to drive success and lead the team as they provide excellent support to our Customers, meet high expectations, and develop a strong partnership with our Customers.
This role will be based out of Boston, MA with 50% - 70% travel.
What you will do as a Client Services Account Manager
  • Lead current Customers in identifying additional solutions to help increase their utilization of SPM (interfaces, modules, mobile hand scanners) and provide excellent Customer support while ensuring KPIs for Customer satisfaction and continued business growth are met.
  • Work with Customers on recommendations for strategic adjustments to maximize Customer satisfaction and growth opportunities for SPM business.
  • Lead initiatives and implementation for annual software upgrades, new feature adoptions, and new products and services.
  • Identify and establish site visits to coordinate and execute assigned implementations of modules, services, and interface for Customers. Identify opportunities for additional reoccurring revenue through products and services based on Customer's needs and requirements.
  • Manage assigned Customer renewals of their technical support and upgrade service agreement.
  • Provide training and Customer support to help Customers increase their utilization of SPM and satisfaction with the products.
  • Lead the remediation and mitigation of Customer issues and for at-risk Customers throughout the region.
  • Maintain a thorough understanding of software capabilities and use this understanding to provide solutions for Customers.
  • Partner with sales, implementation, and other commercial teams to drive on-site visits for business analysis, system configuration, and continued education to drive upgrade proposals to the Customer.
  • Collaborate with internal STERIS teams to drive overall Customer satisfaction.

The Experience, Skills and Abilities Needed
Required:
  • Bachelor's degree
  • 5 years of project management experience implementing software and/or hardware within Customers in an enterprise IT organization
  • In lieu of Bachelor's degree, Associate's degree with 9 years of related experience OR High School diploma with 13 years of related experience
  • Ability to complete the Certified Central Service Vendor Partner (CCSVP) certification within the first year of employment
  • Must be able to be compliant with hospital/customer credentialing requirements

Preferred:
  • General knowledge of software, servers, IP addresses, networking concepts (DHCP, Static IP, etc.)
  • Experience in sterile processing departments

What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
  • Base Salary + Incentive Compensation Program
  • Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
  • Cell Phone Stipend
  • Robust Training Program
  • Paid Time Off + 9 Corporate Holidays Per Year
  • Excellent Healthcare, Dental, and Vision Benefits
  • Healthcare and Dependent Flexible Spending Accounts
  • Long/Short Term Disability Coverage
  • 401(k) with a Company Match
  • Parental Leave
  • Tuition Reimbursement Program
  • Additional Add-On Benefits/Discounts

#LI-BS1
Pay range for this opportunity is $93,000 - $100,000. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

What STERIS employees say

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