ZipRecruiter

Log In

1

Client Retention Jobs in Austin, TX (NOW HIRING)

Express Employment Professionals

Be Seen First

Client Retention & Reactivation Specialist

Round Rock, TX · On-site

$20 - $25/hr

Client Retention & Reactivation Specialist | Client Success | Account Follow-Up Pay: $20-$25 per hour Location: Round Rock, TX (On-site) About the Opportunity We are seeking a proactive and detail ...

Beyond Finance

Client Retention Specialist (Remote)

Austin, TX · On-site +1

$14 - $19.25/hr

Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free. * Retain Clients: Collaborate with clients to develop ...

Arthur J. Gallagher & Co.

Client Service Associate

Austin, TX · On-site

$14.25 - $19.75/hr

The Branch Client Service Associate I contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating ...

Archer Systems

Client Engagement Manager

Austin, TX · On-site

Client Retention & Satisfaction Proactively manage client expectations, ensuring exceptional service delivery and satisfaction through clear communication and timely responses. * Problem Solving ...

StorSuite

VP of Operations & Client Services

Austin, TX · On-site

$130 - $180/hr

Client Experience, Onboarding & Retention * Own the overall client experience from onboarding through ongoing service delivery. * Develop and implement strategies that improve client satisfaction ...

Luxury Presence

Client Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

It's a critical role to help retain clients who have requested to cancel. The CXS is the last opportunity to save a client! Are you a customer-whisperer? We're looking for a teammate who loves ...

Elite Legal Marketing

Be Seen First

SEO Client Success Manager

Austin, TX · Remote

$70K - $90K/yr

We are hiring an SEO Client Success Manager to own the client experience across our enterprise ... Lead white-glove onboarding experiences that set the tone for long-term retention * Build and ...

next page

Showing results 1-20

All JobsClient Retention JobsClient Retention Jobs in Austin, TX

Client Retention information

See Austin, TX salary details

$10

$17

$31

How much do client retention jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for client retention in Austin, TX is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.61 per hour, depending on experience, location, and employer.

What is the difference between Client Retention vs Customer Service Representative?

AspectClient RetentionCustomer Service Representative
Primary FocusBuilding long-term relationships to retain clientsHandling customer inquiries and resolving issues
Skills NeededRelationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, client-focused rolesCall centers, retail, support departments
GoalsReduce churn, increase client loyaltyCustomer satisfaction, issue resolution

While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.

What is a client retention job?

A client retention job involves developing strategies to maintain existing clients and encourage repeat business. Roles often include customer relationship management, communication skills, and using tools like CRM software to track client interactions and satisfaction. Successful professionals in this field help companies build long-term client loyalty and reduce churn.

What are the most commonly searched types of Client Retention jobs in Austin, TX?

The most popular types of Client Retention jobs in Austin, TX are:

What cities near Austin, TX are hiring for Client Retention jobs?

Cities near Austin, TX with the most Client Retention job openings:

Client Retention jobs near you
Infographic showing various Client Retention job openings in Austin, TX as of August 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 62% Physical, 3% Hybrid, and 35% Remote job distribution, with an average salary of $37,166 per year, or $17.9 per hour.

Client Retention & Reactivation Specialist

Express Employment Professionals

Round Rock, TX • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 5 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Job Title: Client Retention & Reactivation Specialist | Client Success | Account Follow-Up
Pay: $20–$25 per hour
Location: Round Rock, TX (On-site)


About the Opportunity

We are seeking a proactive and detail-oriented Client Retention & Reactivation Specialist to reconnect with inactive clients, rebuild relationships, and drive renewed business activity. This role is ideal for someone who enjoys outbound communication, customer engagement, and relationship building in a professional B2B environment. This role is a strong entry point into client success, account management, or inside sales career paths


You’ll play a key role in identifying client needs, gathering valuable feedback, and helping bring clients back into active service.

Key Responsibilities

  • Contact inactive or former clients via phone and email to reintroduce services
  • Identify reasons for inactivity and clearly document customer feedback
  • Encourage clients to restart services, request work, or reconnect with internal teams
  • Maintain accurate records of outreach, responses, and follow-up actions in CRM systems
  • Provide clients with information on services, timelines, and processes
  • Escalate qualified opportunities, questions, and concerns to appropriate team members
  • Follow outreach scripts and templates while personalizing communication
  • Track activity and prepare updates on engagement, trends, and opportunities

Qualifications

  • Experience in client retention, inside sales, account follow-up, or administrative outreach
  • Strong written and verbal communication skills
  • Comfortable making outbound calls and sending professional follow-up emails
  • Strong listening skills and ability to capture accurate information
  • Highly organized with the ability to manage follow-up tasks
  • Basic computer skills (Outlook, Excel, Teams, CRM systems)
  • Professional, dependable, and customer-focused approach

Preferred Skills

  • Experience in client retention, reactivation campaigns, or lead generation
  • Familiarity with CRM tools such as Salesforce or similar systems
  • Ability to prioritize outreach from structured call lists
  • Experience working with business customers in a professional environment
  • Exposure to service-based, compliance-driven, or recurring revenue industries is a plus

Success Metrics

  • Number of inactive clients contacted and engaged
  • Qualified conversations and follow-up opportunities created
  • Clients successfully reactivated or transitioned to sales teams
  • Accuracy and completeness of CRM notes and activity tracking

Benefits and Perks

  • Competitive hourly pay
  • Clear path to long-term employment and career growth
  • Valuable experience in customer success, inside sales, and account management
  • Supportive, team-oriented work environment
  • Opportunity to build communication, sales, and CRM skills
  • Stable, structured role with defined goals and measurable impact


Apply today to grow your career in a high-impact, customer-focused role!

Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

FacebookTwitter

View All Express Employment Professionals Jobs