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Client Retention Jobs in Austin, TX (NOW HIRING)

Beyond Finance

Client Retention Specialist (Remote)

Austin, TX · On-site +1

$14 - $19.25/hr

Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free. * Retain Clients: Collaborate with clients to develop ...

Archer Systems

Client Engagement Manager

Austin, TX · On-site

Client Retention & Satisfaction Proactively manage client expectations, ensuring exceptional service delivery and satisfaction through clear communication and timely responses. * Problem Solving ...

StorSuite

VP of Operations & Client Services

Austin, TX · On-site

$130 - $180/hr

Client Experience, Onboarding & Retention * Own the overall client experience from onboarding through ongoing service delivery. * Develop and implement strategies that improve client satisfaction ...

Gallagher

Client Service Manager

Austin, TX · On-site

You'll play a key role in client retention, satisfaction, and growth while working in a collaborative and supportive environment. This is your opportunity to make a real impact and grow your career ...

EPIC Brokers

Client Executive/Team Lead

Austin, TX · On-site

$75K - $103K/yr

Position Summary The Client Executive / Team Lead is responsible for managing a book of business, leading strategic benefits planning, and driving client retention, growth, and service excellence.

Associa

VP of Branch Operations

Austin, TX · On-site

Employee Morale, Client Retention, Growth, and Profitability. Essential Duties & Responsibilities Pillar 1: Employee Morale & Leadership Development Team Leadership * Provide leadership, direction ...

360connect-1

Client Success Support - B2B

Austin, TX · Hybrid

Identify and resolve any issues or escalations in a timely and effective manner, ensuring high client satisfaction and retention rates. Stay up-to-date with industry trends, best practices, and ...

360connect-1

Client Success Support - B2B

Austin, TX · Hybrid

Identify and resolve any issues or escalations in a timely and effective manner, ensuring high client satisfaction and retention rates. Stay up-to-date with industry trends, best practices, and ...

360connect-1

Client Success Support - B2B

Austin, TX · Hybrid

Identify and resolve any issues or escalations in a timely and effective manner, ensuring high client satisfaction and retention rates. Stay up-to-date with industry trends, best practices, and ...

360connect-1

Client Success Support - B2B

Austin, TX · Hybrid

Identify and resolve any issues or escalations in a timely and effective manner, ensuring high client satisfaction and retention rates. Stay up-to-date with industry trends, best practices, and ...

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All JobsClient Retention JobsClient Retention Jobs in Austin, TX

Client Retention information

See Austin, TX salary details

$10

$17

$31

How much do client retention jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for client retention in Austin, TX is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $18.61 per hour, depending on experience, location, and employer.

What is the difference between Client Retention vs Customer Service Representative?

AspectClient RetentionCustomer Service Representative
Primary FocusBuilding long-term relationships to retain clientsHandling customer inquiries and resolving issues
Skills NeededRelationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, client-focused rolesCall centers, retail, support departments
GoalsReduce churn, increase client loyaltyCustomer satisfaction, issue resolution

While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.

What is a client retention job?

A client retention job involves developing strategies and maintaining relationships to keep existing clients engaged and satisfied with a company's products or services. Roles often include customer service, account management, and using tools like CRM software to track client interactions and identify opportunities for upselling or renewal. Strong communication and relationship-building skills are essential in this field.
What cities near Austin, TX are hiring for Client Retention jobs? Cities near Austin, TX with the most Client Retention job openings:
Client Retention jobs near you
Infographic showing various Client Retention job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $37,166 per year, or $17.9 per hour.

Client Retention Specialist (Remote)

Beyond Finance

Austin, TX • On-site, Remote

$14 - $19.25/hr

Full-time

Re-posted 14 days ago

Beyond Finance rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

About The Role

Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance's financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients within the Beyond Finance financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the Beyond Finance program. Their primary focus is on our at-risk customers who are struggling with the use and/or value of their enrolled program, requiring creative problem solving to help them better realize and understand the value of their decision.

Key Responsibilities:

  • Educate Clients: Provide comprehensive information about the Beyond Finance financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options.
  • Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation.
  • Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their current financial status and program progress. Maintain accurate and detailed records of all client interactions and program progress in the CRM system.
  • Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free.
  • Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program.
  • Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives.
  • Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs

What We Look For

  • Required - Experience in Retention, Sales, or Collections
  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
  • Ability to work in a fast-paced environment and handle high call volumes
  • Resilient and able to remain calm under pressure
  • Demonstrated ability to negotiate and deescalate client issues effectively  
  • Tech saavy and proficiency with a Client Relationship Management system (CRM)
  • Strong customer focus and adaptability to different personality types
  • Strong verbal and written communication skills along with active listening
  • Supports team/department collaboration & inclusion
  • Troubleshooting  and problem solving skills 
  • Ability to multi-task, set priorities and manage time effectively
  • Willingness to adapt to a changing environment and learn about new financial solutions.

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