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Client Retention Manager Jobs in Austin, TX (NOW HIRING)

Express Employment Professionals

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Client Retention & Reactivation Specialist

Round Rock, TX · On-site

$20 - $25/hr

Client Retention & Reactivation Specialist | Client Success | Account Follow-Up Pay: $20-$25 per ... This role is a strong entry point into client success, account management, or inside sales career ...

Beyond Finance

Client Retention Specialist (Remote)

Austin, TX · On-site +1

$14 - $19.25/hr

Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly ... Retain Clients: Collaborate with clients to develop customized solutions that align with their ...

Archer Systems

Client Engagement Manager

Austin, TX · On-site

Client Retention & Satisfaction Proactively manage client expectations, ensuring exceptional service delivery and satisfaction through clear communication and timely responses. * Problem Solving ...

Arthur J. Gallagher & Co.

Client Service Associate

Austin, TX · On-site

$14.25 - $19.75/hr

... Management Manager or the Branch Client Service Supervisor. The Branch Client Service Associate I contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG ...

Bankjoy

Client Success Manager

Austin, TX · On-site

Maintain a high client retention rate by ensuring clients consistently see value in Bankjoy ... Experience managing a portfolio of 20-30+ accounts simultaneously with a high standard of ...

Elite Legal Marketing

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SEO Client Success Manager

Austin, TX · Remote

$70K - $90K/yr

We are hiring an SEO Client Success Manager to own the client experience across our enterprise ... Lead white-glove onboarding experiences that set the tone for long-term retention * Build and ...

StorSuite

VP of Operations & Client Services

Austin, TX · On-site

$130 - $180/hr

Austin, United States | Posted on 06/29/2026 The Vice President of Operations & Client Services is ... Employee engagement and retention within operational teams * Managed property operational ...

Gallagher

Client Service Manager

Austin, TX · On-site

The Branch Client Service Manager II directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving ...

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Client Retention Manager information

See Austin, TX salary details

$63.9K

$99.3K

$123.4K

How much do client retention manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for client retention manager in Austin, TX is $99,312.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,300.00 and $121,400.00 per year, depending on experience, location, and employer.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

What cities near Austin, TX are hiring for Client Retention Manager jobs?

Cities near Austin, TX with the most Client Retention Manager job openings:

Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $99,312 per year, or $47.7 per hour.

Client Retention & Reactivation Specialist

Round Rock, TX • On-site

Express Employment Professionals
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Express Employment Professionalsexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

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Job description

Job Title: Client Retention & Reactivation Specialist | Client Success | Account Follow-Up
Pay: $20–$25 per hour
Location: Round Rock, TX (On-site)


About the Opportunity

We are seeking a proactive and detail-oriented Client Retention & Reactivation Specialist to reconnect with inactive clients, rebuild relationships, and drive renewed business activity. This role is ideal for someone who enjoys outbound communication, customer engagement, and relationship building in a professional B2B environment. This role is a strong entry point into client success, account management, or inside sales career paths


You’ll play a key role in identifying client needs, gathering valuable feedback, and helping bring clients back into active service.

Key Responsibilities

  • Contact inactive or former clients via phone and email to reintroduce services
  • Identify reasons for inactivity and clearly document customer feedback
  • Encourage clients to restart services, request work, or reconnect with internal teams
  • Maintain accurate records of outreach, responses, and follow-up actions in CRM systems
  • Provide clients with information on services, timelines, and processes
  • Escalate qualified opportunities, questions, and concerns to appropriate team members
  • Follow outreach scripts and templates while personalizing communication
  • Track activity and prepare updates on engagement, trends, and opportunities

Qualifications

  • Experience in client retention, inside sales, account follow-up, or administrative outreach
  • Strong written and verbal communication skills
  • Comfortable making outbound calls and sending professional follow-up emails
  • Strong listening skills and ability to capture accurate information
  • Highly organized with the ability to manage follow-up tasks
  • Basic computer skills (Outlook, Excel, Teams, CRM systems)
  • Professional, dependable, and customer-focused approach

Preferred Skills

  • Experience in client retention, reactivation campaigns, or lead generation
  • Familiarity with CRM tools such as Salesforce or similar systems
  • Ability to prioritize outreach from structured call lists
  • Experience working with business customers in a professional environment
  • Exposure to service-based, compliance-driven, or recurring revenue industries is a plus

Success Metrics

  • Number of inactive clients contacted and engaged
  • Qualified conversations and follow-up opportunities created
  • Clients successfully reactivated or transitioned to sales teams
  • Accuracy and completeness of CRM notes and activity tracking

Benefits and Perks

  • Competitive hourly pay
  • Clear path to long-term employment and career growth
  • Valuable experience in customer success, inside sales, and account management
  • Supportive, team-oriented work environment
  • Opportunity to build communication, sales, and CRM skills
  • Stable, structured role with defined goals and measurable impact


Apply today to grow your career in a high-impact, customer-focused role!

Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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