Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ... Serve as the client advocate internally, coordinating resources across Sales, Product, and Support ...
Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ... Serve as the client advocate internally, coordinating resources across Sales, Product, and Support ...
Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ... Serve as the client advocate internally, coordinating resources across Sales, Product, and Support ...
Quick apply
Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ... Serve as the client advocate internally, coordinating resources across Sales, Product, and Support ...
Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ... Serve as the client advocate internally, coordinating resources across Sales, Product, and Support ...
Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ... Serve as the client advocate internally, coordinating resources across Sales, Product, and Support ...
Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ... Serve as the client advocate internally, coordinating resources across Sales, Product, and Support ...
Quick apply
Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ... Serve as the client advocate internally, coordinating resources across Sales, Product, and Support ...
Manager, Tax
Wilmington, DE · On-site
$90 - $130/hr
Client Retention Strategies Soft Skills * Effective Communication * Mentoring * Relationship Building * Problem Solving * Team Development Certifications & Qualifications * CPA * EA Industry Keywords
New
Manager, Tax
Wilmington, DE · On-site
$90 - $130/hr
Client Retention Strategies Soft Skills * Effective Communication * Mentoring * Relationship Building * Problem Solving * Team Development Certifications & Qualifications * CPA * EA Industry Keywords
New
Senior Client Executive
Dover, DE · On-site
$100K - $150K/yr
Promote client attendance at defi SOLUTIONS sponsored events Client Retention : * As a key component of the client's Account Plan, develop a plan to secure timely Service Agreement Renewals.
Quick apply
Senior Client Executive
Dover, DE · On-site
$100K - $150K/yr
Promote client attendance at defi SOLUTIONS sponsored events Client Retention : * As a key component of the client's Account Plan, develop a plan to secure timely Service Agreement Renewals.
Licensed Massage Therapist / Certified Massage Technician
Bear, DE · On-site
$40 - $60/hr
Promote memberships and client retention Qualifications * Active state massage therapy license * Liability insurance * Knowledge of Swedish Massage required * Additional modalities preferred but not ...
Quick apply
Licensed Massage Therapist / Certified Massage Technician
Bear, DE · On-site
$40 - $60/hr
Promote memberships and client retention Qualifications * Active state massage therapy license * Liability insurance * Knowledge of Swedish Massage required * Additional modalities preferred but not ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Coordinate appropriate level of executive engagement across relationships to contribute to the retention of UHNW clients. * May serve as mentor and coach to Client Advisors as needed. * Identify ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Coordinate appropriate level of executive engagement across relationships to contribute to the retention of UHNW clients. * May serve as mentor and coach to Client Advisors as needed. * Identify ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Coordinate appropriate level of executive engagement across relationships to contribute to the retention of UHNW clients. * May serve as mentor and coach to Client Advisors as needed. * Identify ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Coordinate appropriate level of executive engagement across relationships to contribute to the retention of UHNW clients. * May serve as mentor and coach to Client Advisors as needed. * Identify ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Coordinate appropriate level of executive engagement across relationships to contribute to the retention of UHNW clients. * May serve as mentor and coach to Client Advisors as needed. * Identify ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Coordinate appropriate level of executive engagement across relationships to contribute to the retention of UHNW clients. * May serve as mentor and coach to Client Advisors as needed. * Identify ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Coordinate appropriate level of executive engagement across relationships to contribute to the retention of UHNW clients. * May serve as mentor and coach to Client Advisors as needed. * Identify ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Coordinate appropriate level of executive engagement across relationships to contribute to the retention of UHNW clients. * May serve as mentor and coach to Client Advisors as needed. * Identify ...
Personal Trainer - Newark, DE
Newark, DE · On-site
$35 - $45/hr
... client retention. ✅ Bonuses & Rewards - Get retention bonuses, plus client and trainer referral incentives. ✅ Liability Insurance - You're covered under our General Liability policy for peace of ...
Quick apply
Personal Trainer - Newark, DE
Newark, DE · On-site
$35 - $45/hr
... client retention. ✅ Bonuses & Rewards - Get retention bonuses, plus client and trainer referral incentives. ✅ Liability Insurance - You're covered under our General Liability policy for peace of ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Coordinate appropriate level of executive engagement across relationships to contribute to the retention of UHNW clients. * May serve as mentor and coach to Client Advisors as needed. * Identify ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Coordinate appropriate level of executive engagement across relationships to contribute to the retention of UHNW clients. * May serve as mentor and coach to Client Advisors as needed. * Identify ...
Personal Trainer - Middletown, DE
Middletown, DE · On-site
$35 - $45/hr
... client retention. ✅ Bonuses & Rewards - Get retention bonuses, plus client and trainer referral incentives. ✅ Liability Insurance - You're covered under our General Liability policy for peace of ...
Quick apply
Personal Trainer - Middletown, DE
Middletown, DE · On-site
$35 - $45/hr
... client retention. ✅ Bonuses & Rewards - Get retention bonuses, plus client and trainer referral incentives. ✅ Liability Insurance - You're covered under our General Liability policy for peace of ...
Personal Trainer - Middletown, DE
Middletown, DE · On-site
$35 - $45/hr
Bonuses & Rewards - Get retention bonuses, plus client and trainer referral incentives. Liability Insurance - You're covered under our General Liability policy for peace of mind. Dedicated Support ...
Personal Trainer - Middletown, DE
Middletown, DE · On-site
$35 - $45/hr
Bonuses & Rewards - Get retention bonuses, plus client and trainer referral incentives. Liability Insurance - You're covered under our General Liability policy for peace of mind. Dedicated Support ...
Personal Trainer - Newark, DE
$35 - $45/hr
Bonuses & Rewards - Get retention bonuses, plus client and trainer referral incentives. Liability Insurance - You're covered under our General Liability policy for peace of mind. Dedicated Support ...
Personal Trainer - Newark, DE
$35 - $45/hr
Bonuses & Rewards - Get retention bonuses, plus client and trainer referral incentives. Liability Insurance - You're covered under our General Liability policy for peace of mind. Dedicated Support ...
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales & Promotion : Market and ...
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales & Promotion : Market and ...
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales & Promotion : Market and ...
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales & Promotion : Market and ...
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales & Promotion : Market and ...
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales & Promotion : Market and ...
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales & Promotion : Market and ...
Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales & Promotion : Market and ...
Client Retention information
What is the difference between Client Retention vs Customer Service Representative?
| Aspect | Client Retention | Customer Service Representative |
|---|---|---|
| Primary Focus | Building long-term relationships to retain clients | Handling customer inquiries and resolving issues |
| Skills Needed | Relationship management, sales, communication | Communication, problem-solving, product knowledge |
| Work Environment | Sales teams, account management, client-focused roles | Call centers, retail, support departments |
| Goals | Reduce churn, increase client loyalty | Customer satisfaction, issue resolution |
While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.
What is a client retention job?
A client retention job involves developing strategies and maintaining relationships to keep existing clients engaged and satisfied with a company's products or services. Roles often include customer service, account management, and using tools like CRM software to track client interactions and identify opportunities for upselling or renewal. Strong communication and relationship-building skills are essential in this field.
What are the most commonly searched types of Client Retention jobs in Delaware? The most popular types of Client Retention jobs in Delaware are:
Full-time
Re-posted 27 days ago
Job description
Summary
The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of our most strategic self-funded client accounts. This role requires a proven track record in proactive account management, deep understanding of the health insurance ecosystem, and the ability to drive client retention, expansion, and high satisfaction. The ideal candidate will act as a trusted advisor, ensuring clients achieve maximum value from our products/services, particularly those related to claims, member engagement, and core administrative functions.
Key Responsibilities
Required Qualifications (4C Level)
The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of our most strategic self-funded client accounts. This role requires a proven track record in proactive account management, deep understanding of the health insurance ecosystem, and the ability to drive client retention, expansion, and high satisfaction. The ideal candidate will act as a trusted advisor, ensuring clients achieve maximum value from our products/services, particularly those related to claims, member engagement, and core administrative functions.
Key Responsibilities
- Strategic Payer Account Management: Manage a book of business comprised of high-value, complex health plan accounts, serving as the primary point of contact and strategic partner.
- Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve their desired business outcomes (e.g. driving down escalating cost without decreasing quality care), leading to high client satisfaction and contract renewals.
- Expansion & Upselling: Identify and present opportunities for account expansion (upsells/cross-sells) by understanding the client's evolving needs.
- Health Insurance Domain Expertise: Leverage in-depth knowledge of the healthcare insurance industry, including payer business operations, and market challenges, to guide client strategy and translate product features into meaningful solutions.
- Cross-Functional Leadership: Serve as the client advocate internally, coordinating resources across Sales, Product, and Support teams to resolve complex issues and influence the product roadmap based on health plan client feedback.
- Performance Monitoring: Conduct regular, data-driven QBRs (Quarterly Business Reviews) with executive-level stakeholders (VPs, Directors of Operations, IT) to review performance metrics, demonstrate value, and solidify the partnership.
Required Qualifications (4C Level)
- Education: Bachelor's degree in Business, Healthcare Administration, or a related field.
- Experience:
- Minimum of 5-7 years of professional experience in Client Success, Account Management, or Strategic Consulting.
- A minimum of 3 years of direct experience working with or for healthcare insurance organizations (e.g., Commercial, Medicare, Medicaid plans), or relevant industries serving the payer market HealthTech, SaaS, or Benefits Consulting.
- Demonstrated ability to manage complex, multi-year contracts and navigate executive-level relationships.
- A genuine passion for improving healthcare outcomes and a relentless focus on the customer experience.
- Skills: Exceptional communication, presentation, and negotiation skills. Proficient in Microsoft Office and other software used to organize and assist clients.