Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ...
Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ...
Salary: Summary The Senior Client Success Manager, (4C), will be responsible for managing a ... Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ...
Quick apply
Salary: Summary The Senior Client Success Manager, (4C), will be responsible for managing a ... Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ...
Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ...
Summary The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of ... Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ...
Summary The Senior Client Success Manager, (4C) , will be responsible for managing a portfolio of ... Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ...
Quick apply
Summary The Senior Client Success Manager, (4C) , will be responsible for managing a portfolio of ... Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve ...
Manager, Tax
Wilmington, DE · On-site
$90 - $130/hr
Manage, mentor, and develop staff inclusive of oversight on client engagements and providing ... Client Retention Strategies Soft Skills * Effective Communication * Mentoring * Relationship ...
New
Manager, Tax
Wilmington, DE · On-site
$90 - $130/hr
Manage, mentor, and develop staff inclusive of oversight on client engagements and providing ... Client Retention Strategies Soft Skills * Effective Communication * Mentoring * Relationship ...
New
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...
Senior Client Advisor
Wilmington, DE · On-site
$153K - $256K/yr
Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...
Senior Client Executive
Dover, DE · On-site
$100K - $150K/yr
The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Promote client attendance at defi SOLUTIONS sponsored events Client Retention : * As a key ...
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Senior Client Executive
Dover, DE · On-site
$100K - $150K/yr
The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Promote client attendance at defi SOLUTIONS sponsored events Client Retention : * As a key ...
Manages client traffic, engaging and appropriately routing clients, and fosters client retention * Manages business results through formalized management routines and coaching * Creates a world class ...
Manages client traffic, engaging and appropriately routing clients, and fosters client retention * Manages business results through formalized management routines and coaching * Creates a world class ...
Develop, implement and execute business plans and metrics for retaining and growing membership ... QUALIFICATIONS Minimum * 2 years of Account/Client Management experience or other relevant ...
Develop, implement and execute business plans and metrics for retaining and growing membership ... QUALIFICATIONS Minimum * 2 years of Account/Client Management experience or other relevant ...
Develop, implement and execute business plans and metrics for retaining and growing membership ... QUALIFICATIONS Minimum * 2 years of Account/Client Management experience or other relevant ...
Develop, implement and execute business plans and metrics for retaining and growing membership ... QUALIFICATIONS Minimum * 2 years of Account/Client Management experience or other relevant ...
Develop, implement and execute business plans and metrics for retaining and growing membership ... QUALIFICATIONS Minimum * 2 years of Account/Client Management experience or other relevant ...
Develop, implement and execute business plans and metrics for retaining and growing membership ... QUALIFICATIONS Minimum * 2 years of Account/Client Management experience or other relevant ...
Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...
Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...
Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...
Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...
Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...
Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...
Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...
Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...
Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...
Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...
Client Retention Manager information
See Delaware salary details
$64.6K - $70K
10% of jobs
$70K - $75.5K
11% of jobs
$77.2K is the 25th percentile. Wages below this are outliers.
$75.5K - $80.9K
11% of jobs
$80.9K - $86.4K
11% of jobs
The median wage is $89.7K / yr.
$86.4K - $91.9K
10% of jobs
$91.9K - $97.3K
0% of jobs
$97.3K - $102.8K
0% of jobs
$102.8K - $108.2K
0% of jobs
$108.2K - $113.7K
0% of jobs
$113.7K - $119.1K
0% of jobs
$121.6K is the 75th percentile. Wages above this are outliers.
$119.1K - $124.6K
46% of jobs
$64.6K
$100.3K
$124.6K
How much do client retention manager jobs pay per year?
As of Aug 8, 2026, the average yearly pay for client retention manager in Delaware is $100,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $122,600.00 per year, depending on experience, location, and employer.
What is the difference between Client Retention Manager vs Customer Success Manager?
| Aspect | Client Retention Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Retaining existing clients and reducing churn | Ensuring customer satisfaction and long-term success |
| Key Responsibilities | Develop retention strategies, manage client relationships | Onboard clients, provide support, and optimize product usage |
| Required Skills | Relationship management, communication, analytics | Customer support, product knowledge, communication |
| Work Environment | Account management teams, client-facing roles | Customer support teams, onboarding teams |
While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.
How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?
A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.
What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?
To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.
Full-time
Re-posted 27 days ago
Job description
Summary
The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of our most strategic self-funded client accounts. This role requires a proven track record in proactive account management, deep understanding of the health insurance ecosystem, and the ability to drive client retention, expansion, and high satisfaction. The ideal candidate will act as a trusted advisor, ensuring clients achieve maximum value from our products/services, particularly those related to claims, member engagement, and core administrative functions.
Key Responsibilities
Required Qualifications (4C Level)
The Senior Client Success Manager, (4C), will be responsible for managing a portfolio of our most strategic self-funded client accounts. This role requires a proven track record in proactive account management, deep understanding of the health insurance ecosystem, and the ability to drive client retention, expansion, and high satisfaction. The ideal candidate will act as a trusted advisor, ensuring clients achieve maximum value from our products/services, particularly those related to claims, member engagement, and core administrative functions.
Key Responsibilities
- Strategic Payer Account Management: Manage a book of business comprised of high-value, complex health plan accounts, serving as the primary point of contact and strategic partner.
- Value Realization & Retention: Develop and execute tailored success plans to ensure clients achieve their desired business outcomes (e.g. driving down escalating cost without decreasing quality care), leading to high client satisfaction and contract renewals.
- Expansion & Upselling: Identify and present opportunities for account expansion (upsells/cross-sells) by understanding the client's evolving needs.
- Health Insurance Domain Expertise: Leverage in-depth knowledge of the healthcare insurance industry, including payer business operations, and market challenges, to guide client strategy and translate product features into meaningful solutions.
- Cross-Functional Leadership: Serve as the client advocate internally, coordinating resources across Sales, Product, and Support teams to resolve complex issues and influence the product roadmap based on health plan client feedback.
- Performance Monitoring: Conduct regular, data-driven QBRs (Quarterly Business Reviews) with executive-level stakeholders (VPs, Directors of Operations, IT) to review performance metrics, demonstrate value, and solidify the partnership.
Required Qualifications (4C Level)
- Education: Bachelor's degree in Business, Healthcare Administration, or a related field.
- Experience:
- Minimum of 5-7 years of professional experience in Client Success, Account Management, or Strategic Consulting.
- A minimum of 3 years of direct experience working with or for healthcare insurance organizations (e.g., Commercial, Medicare, Medicaid plans), or relevant industries serving the payer market HealthTech, SaaS, or Benefits Consulting.
- Demonstrated ability to manage complex, multi-year contracts and navigate executive-level relationships.
- A genuine passion for improving healthcare outcomes and a relentless focus on the customer experience.
- Skills: Exceptional communication, presentation, and negotiation skills. Proficient in Microsoft Office and other software used to organize and assist clients.