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Client Retention Manager Jobs in Delaware (NOW HIRING)

Jobtailor

Manager, Tax

Wilmington, DE · On-site

$90 - $130/hr

Manage, mentor, and develop staff inclusive of oversight on client engagements and providing ... Client Retention Strategies Soft Skills * Effective Communication * Mentoring * Relationship ...

M&T Bank

Senior Client Advisor

Wilmington, DE · On-site

$153K - $256K/yr

Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...

M&T Bank

Senior Client Advisor

Wilmington, DE · On-site

$153K - $256K/yr

Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...

Wilmington Trust

Senior Client Advisor

Wilmington, DE · On-site

$153K - $256K/yr

Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...

Wilmington Trust

Senior Client Advisor

Wilmington, DE · On-site

$153K - $256K/yr

Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...

M&T Bank

Senior Client Advisor

Wilmington, DE · On-site

$153K - $256K/yr

Serve in tandem with Wealth Advisors as joint primary contact to manage all aspects of the relationship in a manner focused on high overall satisfaction and retention. Manage client relationships and ...

defi AUTO LLC

Senior Client Executive

Dover, DE · On-site

The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Promote client attendance at defi SOLUTIONS sponsored events Client Retention : * As a key ...

Citizens

Private Client Relationship Manager

Dover, DE · On-site

Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...

Aramark

Marketing Coordinator - Univ. of DE-Admin

Newark, DE · On-site

$41K - $57K/yr

... and client retention within a single account. The Marketing Coordinator helps to support all ... Collaborates with District Marketing Manager and operations team to assist in writing the Client ...

New

Creston Advisory LLC

M&A Manager - Strategy (US)

Dover, DE · On-site

$100 - $140/hr

M&A Manager - Strategy (US) Creston Advisory LLC Dover, Delaware, United States About this position ... With over 150 transactions supported, $200M in deal synergies realized, and a 100% client retention ...

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All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Delaware

Client Retention Manager information

See Delaware salary details

$64.6K

$100.3K

$124.6K

How much do client retention manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for client retention manager in Delaware is $100,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $122,600.00 per year, depending on experience, location, and employer.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Delaware as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $100,304 per year, or $48.2 per hour.

Manager, Tax

Jobtailor

Wilmington, DE • On-site

$90 - $130/hr

Other

Posted 23 days ago

Job description

  • Overall successful completion of client engagements including compilations, tax compliance, preparation, research, correspondence and planning
  • Scope of work will focus on (but not limited to) Trusts, S-Corps, 1040's
  • Develop an understanding of a client’s business and aspects of their industry
  • Review and prepare clear and concise working papers
  • Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
  • Develop effective working relationships with internal and external clients
  • Assist with development and retention of clients, including the ability to cross-sell services
  • Assist clients with special projects such as budgeting and cash flow projections, tax planning and sales tax
  • Deliver projects/engagements on time, within budget and to client's satisfaction
  • Manage, mentor, and develop staff inclusive of oversight on client engagements and providing evaluative feedback
Requirements
  • A minimum of a bachelor's degree in accounting
  • CPA or EA certification
  • A minimum of five years of relevant CPA firm experience
  • Ability to develop and sustain business relationships for the purpose of increasing the client base
  • Tax software, Microsoft Suite proficiencyAbility and willingness to travel in the region
Core Competencies

Demonstrates expertise in tax compliance, preparation, and planning, with a strong focus on client engagement and relationship management. Proficient in developing working papers and delivering projects on time while mentoring staff and enhancing client retention.

Highest-signal resume keywords
  • CPA Certification
  • Tax Compliance
  • Client Engagement
  • Microsoft Suite Proficiency
  • Business Relationship Development
ATS Optimization Keywords Hard Skills
  • Tax Preparation
  • Tax Planning
  • Budgeting
  • Cash Flow Projections
  • Trusts
  • S-Corps
  • 1040 Preparation
  • Working Papers Review
  • Data Analysis
  • Client Retention Strategies
Soft Skills
  • Effective Communication
  • Mentoring
  • Relationship Building
  • Problem Solving
  • Team Development
Certifications & Qualifications
  • CPA
  • EA
Industry Keywords
  • Client Engagements
  • Tax Compliance
  • Accounting
  • CPA Firm Experience
  • Business Trends
Tools & Technologies
  • Tax Software
  • Microsoft Suite
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