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Client Retention Manager Jobs in Delaware (NOW HIRING)

Citizens

Private Client Relationship Manager

Dover, DE · On-site

Deepen and retain client relationships through proactive outbound engagements based on life events ... Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new ...

Creston Advisory LLC

M&A Manager - Strategy (US)

Dover, DE · On-site

$100 - $140/hr

M&A Manager - Strategy (US) Creston Advisory LLC Dover, Delaware, United States About this position ... With over 150 transactions supported, $200M in deal synergies realized, and a 100% client retention ...

New

Crunch Fitness

General Manager

Wilmington, DE · On-site

$50K - $60K/yr

... client retention as well as personal growth. What We Look For In Our General Manager: • A record ... of success in driving revenue • Minimum of 3 years of sales experience • Minimum of 1-2 years ...

M&T Bank

Wealth Client Service Associate

Wilmington, DE · On-site

$24.87 - $41.45/hr

Partner across the Wealth Management team to deliver an exceptional client experience, deepen ... Build strong relationships with clients, advisors, and internal partners to support retention and ...

InsuraTec

Sales Representative (Remote)

Newark, DE · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support

InsuraTec

Sales Representative (Remote)

Milford, DE · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support

InsuraTec

Sales Representative (Remote)

Dover, DE · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support

InsuraTec

Sales Representative (Remote)

Newark, DE · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support

InsuraTec

Sales Representative (Remote)

Hockessin, DE · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support

InsuraTec

Sales Representative (Remote)

Wilmington, DE · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support

InsuraTec

Sales Representative (Remote)

Smyrna, DE · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Client Retention : Foster client loyalty and maximize long-term client value. * Customer Support

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Showing results 21-40

All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Delaware

Client Retention Manager information

See Delaware salary details

$64.6K

$100.3K

$124.6K

How much do client retention manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client retention manager in Delaware is $100,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $122,600.00 per year, depending on experience, location, and employer.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.
Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Delaware as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $100,304 per year, or $48.2 per hour.

Private Client Relationship Manager

Citizens

Dover, DE • On-site

Full-time

Re-posted 25 days ago

Job description

Description

AtCitizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguishedclient-centric culture, having a mindset ofcontinuous improvementand alwaysenhancing our capabilities. Citizens Private Clientprovides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support.

As aCitizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team.

Primary responsibilities include

  • Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions.
  • Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives.
  • Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights.
  • Provide exceptional, high-touch client experiences.
  • Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals.
  • Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens.
  • Leverage Salesforce CRM to track activity.

Measures of Success include

  • Growth in net new investment assets in collaboration with Wealth Partners.
  • Growth in new deposits including checking, savings, and CD balances.
  • Growth in lending units and balances through mortgages, home equity lines, and securities-based lending.
  • Client satisfaction survey results.

Qualifications, Education, Certifications and/or Other Professional Credentials

  • Bachelor's degree (preferred).
  • 3 - 5 years of banking, wealth management or other relevant equivalent experience.
  • Experience working with affluent and high net worth clients.
  • Required Licenses: SIE, Series 6 (or 7) and Series 63 (or 66) licenses are required at the time of hire. Life, Health, and Accident Insurance licenses can be obtained within a specified timeline after hire.
  • Demonstrated success in a client-centric, initiative-taking sales environment.
  • Experience establishing and maintaining relationships with clients and internal partners.
  • Knowledge of industry regulatory requirements to ensure a sound control environment.
  • Excellent written and verbal communication skills.

Compensation

  • Salary and opportunity to earn Incentive compensation.
  • Salary is commensurate with experience.

Hours & Work Schedule

  • Hours per Week: 40
  • Work Schedule: M-F; potential Saturday hours

#LI-CITIZENS5

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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