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Client Retention Jobs in Connecticut (NOW HIRING)

Charles IT

IT Client Development Manager

Middletown, CT · On-site

$96K - $118K/yr

Monitor client health, including MRR retention, NRR growth, and at-risk accounts * Coach vCIOs on recovery strategies for at-risk clients * Ensure proactive lifecycle planning drives strong project ...

Charles IT

IT Client Development Manager

Middletown, CT · On-site

$96K - $118K/yr

Monitor client health, including MRR retention, NRR growth, and at-risk accounts * Coach vCIOs on recovery strategies for at-risk clients * Ensure proactive lifecycle planning drives strong project ...

Charles IT

IT Client Development Manager

Middletown, CT · On-site

$96K - $118K/yr

Monitor client health, including MRR retention, NRR growth, and at-risk accounts * Coach vCIOs on recovery strategies for at-risk clients * Ensure proactive lifecycle planning drives strong project ...

WTW inc.

Surety Sr. Client Advocate

Hartford, CT · On-site

Description The Surety Client Advocate oversees all account management activities to reach strategic client service, retention and sales objectives. In this role you will work closely with the other ...

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All JobsClient Retention JobsClient Retention Jobs in Connecticut

Client Retention information

What is the difference between Client Retention vs Customer Service Representative?

AspectClient RetentionCustomer Service Representative
Primary FocusBuilding long-term relationships to retain clientsHandling customer inquiries and resolving issues
Skills NeededRelationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, client-focused rolesCall centers, retail, support departments
GoalsReduce churn, increase client loyaltyCustomer satisfaction, issue resolution

While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.

What is a client retention job?

A client retention job involves developing strategies to maintain existing clients and encourage repeat business. Roles often include customer relationship management, communication skills, and using tools like CRM software to track client interactions and satisfaction. Successful professionals in this field help companies build long-term client loyalty and reduce churn.

What cities in Connecticut are hiring for Client Retention jobs?

Cities in Connecticut with the most Client Retention job openings:

Client Retention jobs near you
Infographic showing various Client Retention job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 10% Part Time, 2% Temporary, and 7% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution.

IT Client Development Manager

Middletown, CT • On-site

Charles IT
IT Services • 11 - 50 employees
Learn more about Charles ITexternal

$96K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive. 

Due to continued growth, we are seeking a Client Development Manager to lead our vCIO function and elevate the strategic advisory experience across our client base. This role is responsible for developing high-performing vCIOs who operate as trusted advisors, ensuring clients receive proactive technology guidance, clear roadmaps, and measurable business outcomes. 

Responsibilities  

  • Lead, coach, and develop the vCIO team through weekly team meetings, 1:1s, and ongoing mentorship 
  • Establish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client communication 
  • Review QBRs and roadmaps to ensure strategic quality, clarity, and alignment to client business goals 
  • Drive consistency in advisory delivery across all service pods 
  • Partner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and execution 
  • Identify and resolve gaps between advisory and service delivery 
  • Monitor client health, including MRR retention, NRR growth, and at-risk accounts 
  • Coach vCIOs on recovery strategies for at-risk clients 
  • Ensure proactive lifecycle planning drives strong project pipelines and client maturity 
  • Improve QBR templates, documentation standards, and advisory processes over time 
  • Audit CRM/PSA hygiene (ConnectWise Manage) for roadmaps, notes, and planning accuracy 
  • Participate in pod alignment discussions to resolve breakdowns and improve collaboration 
  • Identify training opportunities to strengthen business acumen, budgeting, and consultative skills 
  • Report on advisory performance, retention trends, and client experience metrics to leadership 

Requirements

  • Prior experience as a vCIO, Technical Account Manager, or senior IT leadership role
  • Strong understanding of managed services environments and service pod structures 
  • Proven ability to coach and develop client-facing advisors 
  • Deep experience with technology lifecycle planning, budgeting, and roadmap development 
  • Ability to translate business goals into clear, actionable IT strategy 
  • Strong communication, presentation, and executive-level conversation skills 
  • Experience driving client retention and identifying growth opportunities through strategic planning 
  • Highly organized with strong attention to detail in documentation and process consistency 

Benefits

Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!  

Our Commitment to Inclusion:  

Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.  

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.