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Client Retention Jobs in Connecticut (NOW HIRING)

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

$85K - $95K/yr

Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of accounts. * Establish performance expectations and use metrics, dashboards, and reporting to measure ...

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of accounts. * Establish performance expectations and use metrics, dashboards, and reporting to measure ...

FlexTG

Manager Client Account Management

New Haven, CT · Hybrid

$85K - $95K/yr

Drive client retention, satisfaction, profitability, and growth across a diverse portfolio of accounts. * Establish performance expectations and use metrics, dashboards, and reporting to measure ...

Charles IT

IT Client Development Manager

Middletown, CT · On-site

$96K - $118K/yr

Monitor client health, including MRR retention, NRR growth, and at-risk accounts * Coach vCIOs on recovery strategies for at-risk clients * Ensure proactive lifecycle planning drives strong project ...

Charles IT

IT Client Development Manager

Middletown, CT

$96K - $118K/yr

Monitor client health, including MRR retention, NRR growth, and at-risk accounts * Coach vCIOs on recovery strategies for at-risk clients * Ensure proactive lifecycle planning drives strong project ...

Charles IT

IT Client Development Manager

Middletown, CT · On-site

$96K - $118K/yr

Monitor client health, including MRR retention, NRR growth, and at-risk accounts * Coach vCIOs on recovery strategies for at-risk clients * Ensure proactive lifecycle planning drives strong project ...

Cna

AVP, Claims Client Services

Glastonbury, CT · On-site

Leads a national team of client-facing professionals who serve as trusted advisors to customers, underwriting partners, and distribution partners, driving service excellence, client retention, and ...

WTW inc.

Surety Sr. Client Advocate

Hartford, CT · On-site

Description The Surety Client Advocate oversees all account management activities to reach strategic client service, retention and sales objectives. In this role you will work closely with the other ...

Elevance Health

Pharmacy Account Director

Wallingford, CT · On-site

$142K - $224K/yr

This role is accountable for driving client retention, profitability, client satisfaction, and growth by partnering closely with health plan, medical, and operational teams to deliver consultative ...

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Showing results 1-20

All JobsClient Retention JobsClient Retention Jobs in Connecticut

Client Retention information

What is the difference between Client Retention vs Customer Service Representative?

AspectClient RetentionCustomer Service Representative
Primary FocusBuilding long-term relationships to retain clientsHandling customer inquiries and resolving issues
Skills NeededRelationship management, sales, communicationCommunication, problem-solving, product knowledge
Work EnvironmentSales teams, account management, client-focused rolesCall centers, retail, support departments
GoalsReduce churn, increase client loyaltyCustomer satisfaction, issue resolution

While both roles involve communication with clients or customers, Client Retention focuses on maintaining long-term relationships and reducing churn, often involving strategic engagement. Customer Service Representatives primarily address immediate customer needs and resolve issues to ensure satisfaction. Both roles are essential for business success but differ in scope and objectives.

What is a client retention job?

A client retention job involves developing strategies and maintaining relationships to keep existing clients engaged and satisfied with a company's products or services. Roles often include customer service, account management, and using tools like CRM software to track client interactions and identify opportunities for upselling or renewal. Strong communication and relationship-building skills are essential in this field.
What cities in Connecticut are hiring for Client Retention jobs? Cities in Connecticut with the most Client Retention job openings:
Client Retention jobs near you
Infographic showing various Client Retention job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution.

Client Success & Operations Coordinator

Mosquito Joe of Connecticut Shoreline East

Madison, CT • On-site

$25/hr

Full-time

Retirement, PTO

Posted 24 days ago

Job description

Benefits:
  • 401(k)
  • Flexible schedule
  • Paid time off
  • Training & development

Position Summary
The ideal candidate is organized, professional, customer-focused, and eager to learn. They will develop expertise in client communications, CRM management, account support, and operational coordination while helping ensure our office and field teams have the resources needed to deliver exceptional service.
Core Responsibilities
Client Communications & Lead Management
·         Learn and confidently deliver company lead intake and client communication best practices.
·         Professionally engage with prospective and existing clients via phone, email, and text messaging.
·         Understand client needs and clearly communicate service recommendations and solutions.
·         Respond promptly to client inquiries while ensuring timely follow-up.
·         Build positive client relationships through professional, courteous, and service-focused communication.
CRM & Business Systems
·         Develop proficiency in ServiceMinder and other company software platforms.
·         Accurately enter, maintain, and update customer records and account information.
·         Learn company workflows and understand how operational systems support client service and field operations.
·         Maintain accurate documentation of customer interactions and account activity.
Client Onboarding & Client Success
·         Support a seamless onboarding experience for new clients from initial contact through service completion.
·         Assist in coordinating client communications throughout the customer journey.
·         Learn and apply client retention strategies that promote long-term customer relationships.
·         Help ensure every client receives consistent, proactive, and high-quality service.
Client Retention & Account Management
·         Assist with account maintenance, service adjustments, and client retention efforts.
·         Professionally address client concerns and support issue resolution.
·         Document customer feedback and account activity accurately.
·         Process account changes, cancellations, and follow-up communications in accordance with company procedures while maintaining a            positive client experience.
Operations & Office Support
·         Support daily office operations and administrative functions.
·         Assist in organizing, maintaining, and inventorying office and field supplies.
·         Prepare materials and resources needed by field technicians and office staff.
·         Coordinate internal communication to help ensure efficient daily operations.
·         Contribute to process improvements that enhance operational efficiency and the overall client experience.
Qualifications
·         Excellent verbal and written communication skills.
·         Friendly, professional, and customer-focused demeanor.
·         Strong organizational skills with exceptional attention to detail.
·         Ability to manage multiple priorities in a fast-paced environment.
·         Proactive mindset with a willingness to learn new systems and processes.
·         Administrative, customer service, or office support experience preferred.
·         Strong clerical skills, including accurate data entry and document management.
·         Experience with Microsoft Office (Word, Excel, Outlook)
·         Ability to work both independently and collaboratively within a team.
Bonus Qualifications
-         Assist with the creation of social media content, email newsletters, and other client communications
-         Familiarity with Canva or similar design platforms  
Desired Characteristics      
-         Positive attitude and strong work ethic.
·         Excellent problem-solving and critical-thinking skills.
·         Adaptable and comfortable with change.
·         Passion for providing outstanding customer service.
·         Commitment to continuous learning and professional growth.