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Client Retention Manager Jobs in Portland, OR (NOW HIRING)

Mariner

Client Service Associate

Tigard, OR · On-site

$15.25 - $21.25/hr

Build and maintain client relationships aimed at client retention; manage new client implementation process, coordinate, and direct client activities with other team members and assist as necessary

Mariner

Client Service Associate

Tigard, OR · On-site

$70K - $85K/yr

Build and maintain client relationships aimed at client retention; manage new client implementation process, coordinate, and direct client activities with other team members and assist as necessary

IES Communications

Client Development Manager

Portland, OR · On-site

$75K - $85K/yr

We are seeking a Client Development Manager with a strong background in structured cabling and low ... High client retention and long-term relationship stability * Expansion of existing accounts and ...

Bank of America

Financial Center Manager

Portland, OR · On-site

Develops talent, including proactive sourcing of candidates Manages client traffic, engaging and appropriately routing clients and fostering client retention Manages business results through ...

Bank of America

Financial Center Manager

West Linn, OR · On-site

Manages client traffic, engaging and appropriately routing clients, and fostering client retention * Manages business results through formalized management routines and coaching * Creates a world ...

Bank of America

Financial Center Manager

West Linn, OR · On-site

Manages client traffic, engaging and appropriately routing clients, and fostering client retention * Manages business results through formalized management routines and coaching * Creates a world ...

Bank of America

Financial Center Manager

Portland, OR · On-site

Manages client traffic, engaging and appropriately routing clients, and fostering client retention * Manages business results through formalized management routines and coaching * Creates a world ...

Marsh LLC

Client Advisor - Marine

Portland, OR · On-site

$120K - $256K/yr

Manages follow-up on coverage changes with underwriters to ensure the coverage specifications are ... Contributes to client retention through effective risk solutions and excellence in service. * Leads ...

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All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Portland, OR

Client Retention Manager information

See Portland, OR salary details

$68.4K

$106.3K

$132K

How much do client retention manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client retention manager in Portland, OR is $106,281.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,700.00 and $129,900.00 per year, depending on experience, location, and employer.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.
What cities near Portland, OR are hiring for Client Retention Manager jobs? Cities near Portland, OR with the most Client Retention Manager job openings:
Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Portland, OR as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $106,281 per year, or $51.1 per hour.

Coordinator - Sales / Client Retention

Signal Security

Milwaukie, OR

$20 - $27.50/hr

Full-time

Re-posted 18 days ago

Signal Security rating

4.8

Company rating: 4.8 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

100th of 116 rated security

Job description

Position Summary

The Sales Coordinator is responsible for planning, coordinating, directing and managing all day-to-day sales and client retention activities of the Franchise. The coordinator will assist the Director in maintaining a healthy growing franchise through sales and client retention. Sales Coordinator must exhibit good customer service skills while working with clients and prospects in numerous business portfolios. Listed below, but not limited to, are some areas of individual responsibilities. This is not a comprehensive list and responsibilities are contingent upon additional needs and requirements of the business and subject to change.

 

Soft Skills:

  • Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose.
  • Strategic Planning: Effective engagement, planning and execution of daily Franchise responsibilities while meeting established deadlines.
  • Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you effectively manage the delivery of the Signal business model through key performance indicators while controlling company resources?
  • Team Development: Communicate with clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed.
  • Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can properly manage proposal pipeline, while reviewing and following up on incidents to maintain client relationships?


Responsibilities:

  • The Sales Coordinator will be responsible and accountable for new revenue by conducting sales visits and focusing on our sales process to target profitable, recurring revenue
  • Maximize existing client relationships to grow revenue by contract extensions, expanding services with affiliated properties, and annual rate increases to keep up with the growing labor wages and dynamic changes of the business.
  • Maintain and develop a client and prospect database utilizing our proprietary CRM to assist with follow up and actively manage your sales pipeline.
  • Follow our 90-day plan  to identify all vertical targets (Apartments, Food Processing, Walmart, Supply Chain, BOMA contacts, and many more) to determine the market opportunities and execute on your sales accountabilities activities to generate new lead opportunities directly impacting revenue. Perform market research also includes competitors and current/past client analysis.
  • Delivering presentations in front of small and large groups (i.g. training sessions, webinars, and conference calls)
  • KPI responsibility and accountability: Net Revenue Growth, Revenue Per Owned Population, Same Customer Sales, Customer Retention, Daily Sales Outstanding, and A.R Over 90 days.


Requirements:

  • High school diploma or GED
  • 2-5 years of Sales experience preferred
  • Proven ability to achieve sales targets
  • Excellent organization, oral, and written communication skills
  • Must be self-motivated and comfortable working independently or in a team environment
  • Ability to multi-task and manage priorities
  • Adapt to established procedures and to help identify and solve problems
  • Ability to get along with other employees, follow directions, work under stress, add value and continuously improve
  • Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor.
  • Employment is contingent upon the results of background check and drug screen


?Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

 

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