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Client Retention Manager Jobs in Florida (NOW HIRING)

Zelis

Client Manager

Saint Petersburg, FL · On-site

Client renewals & retention; achieving or surpassing annual financial goals & objectives. * Risk ... Manages client financial health and ensures Zelis is getting paid on time in accordance with the ...

Talent Voyager

Customer Success Manager

Tampa, FL

$127K/yr

Your primary KPI: client retention (minimum 70%) . You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner. Location: Tampa, Florida - Rocky ...

Talent Voyager

Customer Success Manager

Tampa, FL · On-site +1

$127K/yr

Your primary KPI: client retention (minimum 70%) . You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner. Location: Tampa, Florida - Rocky ...

Zelis

Strategic Client Executive - RHP

Saint Petersburg, FL · On-site

$72K - $98K/yr

The SCE will manage a strategic book of business comprised of vertically aligned clients and will drive growth for Zelis by achieving annual revenue targets, ensuring client retention, fostering ...

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Showing results 41-60

All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Florida

Client Retention Manager information

See Florida salary details

$48.2K

$74.9K

$93K

How much do client retention manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client retention manager in Florida is $74,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $91,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.
What cities in Florida are hiring for Client Retention Manager jobs? Cities in Florida with the most Client Retention Manager job openings:
Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $74,892 per year, or $36 per hour.

Senior Account Manager (Client Services)

Avenue Z

Orlando, FL • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

About Avenue Z, Inc.
Avenue Z is the AI-first agency - a digital marketing and PR company engineered to move fast. Brands partner with us to drive revenue and reputation across all channels, from ChatGPT to The Wall Street Journal, Shopify to TikTok, Meta to Google. Trusted by leaders in consumer brands, tech, and finance, we power the earned, owned, and performance media channels driving influence.
The Senior Account Manager, Client Serviceswill serve as the strategic liaison between our internal teams and key clients, combining program management with account management to ensure project success and long-term client satisfaction on a limited portfolio of accounts. This role is responsible for overseeing the delivery of multi-project and/or multi-service programs while fostering strong client relationships, identifying growth opportunities, and ensuring overall client retention. The role carries a moderate commission/quota component tied to retention and growth.
Key Responsibilities:
  • Manage and oversee the delivery of client programs, ensuring alignment with client goals and organizational objectives.
  • Build and maintain strong, trust-based relationships with clients, acting as the primary point of contact for strategic discussions.
  • Collaborate with internal teams to ensure timely, high-quality delivery of projects and services.
  • Identify opportunities to expand client relationships through additional services, upsell or cross-sell opportunities, contributing to strategic account growth. This can be conducted through regular strategic involvement and advising as well as quarterly or regular business reviews.
  • Ensure client satisfaction and retention, proactively addressing any challenges or roadblocks.
  • Track program status, budgets, and timelines, providing regular updates to both clients and internal stakeholders.
  • In office for at least 3 days per week based in New York, Miami or Orlando.

Qualifications:
  • Ability to work autonomously, build relationships with clients and to develop unique client focused solutions based on strong understanding of client business challenges and needs.
  • Strong communication and relationship-building skills.
  • Proven ability to manage projects and drive results in a client-facing role.
  • Experience in identifying client growth opportunities and managing client expectations.
  • Skillful negotiator with experience in conflict resolution.
  • Ability to manage inter-company relationships and appropriately influence across departments internally to deliver results.
  • 3+ years of experience in account management, client services, client strategy or project management.
  • Familiarity with sales cycles, with a moderate quota or commission focus preferred.
  • Experience with HubSpot is preferred.
  • Demonstrated ability to exceed quotas is preferred.

Bonus Qualifications:
  • Marketing experience.
  • Web development experience.
  • Public Relations experience
  • Project Management Professional (PMP) certification.
  • Certified ScrumMaster (CSM) certification.
  • WordPress experience.
  • Agency experience.

Benefits
  • Salary range: $70,000 to $80,000 USD
  • Comprehensive medical, dental, and vision insurance
  • 401(k) with company match
  • Unlimited PTO for a healthy work-life balance
  • Annual professional development stipend
  • Hybrid work model offering flexibility and collaboration

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