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Client Retention Manager Jobs in Florida (NOW HIRING)

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13.50 - $18.50/hr

As a Client Retention Specialist , you'll play a key role in strengthening client relationships ... Ability to manage multiple priorities in a fast-paced environment * Desire to live Slide's Core ...

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13 - $17.75/hr

Client Retention Specialist Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose ... Ability to manage multiple priorities in a fast-paced environment * Desire to live Slide's Core ...

Slide Insurance

Client Retention Specialist

Tampa, FL · On-site

$13.50 - $18.50/hr

As a Client Retention Specialist , you'll play a key role in strengthening client relationships ... Ability to manage multiple priorities in a fast-paced environment * Desire to live Slide's Core ...

News4JAX

Client Experience Manager

Jacksonville, FL · On-site

Detroit, MI Description The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and ...

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All JobsClient Retention JobsClient Retention Manager JobsClient Retention Manager Jobs in Florida

Client Retention Manager information

See Florida salary details

$48.2K

$74.9K

$93K

How much do client retention manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client retention manager in Florida is $74,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,300.00 and $91,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Retention Manager vs Customer Success Manager?

AspectClient Retention ManagerCustomer Success Manager
Primary FocusRetaining existing clients and reducing churnEnsuring customer satisfaction and long-term success
Key ResponsibilitiesDevelop retention strategies, manage client relationshipsOnboard clients, provide support, and optimize product usage
Required SkillsRelationship management, communication, analyticsCustomer support, product knowledge, communication
Work EnvironmentAccount management teams, client-facing rolesCustomer support teams, onboarding teams

While both roles focus on client relationships, the Client Retention Manager primarily concentrates on reducing churn and maintaining existing accounts, whereas the Customer Success Manager emphasizes onboarding, support, and ensuring customers derive value from products or services. Both roles are vital for customer satisfaction but differ in scope and daily activities.

How does a client retention manager collaborate with sales and customer support teams to improve client satisfaction?

A Client Retention Manager works closely with both sales and customer support teams to ensure a seamless client experience. They regularly communicate with sales to understand client expectations and feedback, and with customer support to address ongoing issues and identify trends in client concerns. By facilitating open communication between these departments, they help develop targeted retention strategies, resolve client problems efficiently, and proactively identify opportunities for upselling or cross-selling. This collaborative approach is essential for building strong, long-term client relationships.

What are the key skills and qualifications needed to thrive as a client retention manager, and why are they important?

To thrive as a Client Retention Manager, you need expertise in customer relationship management, strategic account management, and a background in business or marketing. Familiarity with CRM platforms such as Salesforce, customer analytics tools, and sometimes relevant certifications like Certified Customer Experience Professional (CCXP) are typical requirements. Exceptional communication, problem-solving abilities, and a strong customer-centric mindset set top performers apart in this role. These skills and qualities are crucial for building long-term client relationships, reducing churn, and driving sustainable business growth.
What cities in Florida are hiring for Client Retention Manager jobs? Cities in Florida with the most Client Retention Manager job openings:
Client Retention Manager jobs near you
Infographic showing various Client Retention Manager job openings in Florida as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $74,892 per year, or $36 per hour.

Client Retention Specialist

American Integrity Insurance Company of Florida, Inc.

Tampa, FL

$13.50 - $18.50/hr

Full-time

Posted 11 days ago

Job description

Job Summary

Title: Client Retention Specialist

You'll Report To: Client Retention Manager

The Client Retention Specialist will handle policyholder inquiries and make outbound calls to policyholders to engage in the process of identifying American Integrity products and endorsements valuable to the policyholder, with a focus on retention of current customers.  This position will work closely with our partner agents to increase profitable sales through consultative sales techniques and ensuring the training and dissemination of product and pricing information to retain current policyholders.

Responsibilities
  • Deliver extraordinary service on inbound and outbound calls in a fast-paced, structured client services environment.
  • Ensure a high level of customer satisfaction through proactive support and active listening.
  • Consult policyholders to understand their needs and tailor unique solutions for each policyholder, reinforcing the benefits of American Integrity as an insurance provider and provide relevant product offers that deepen policyholder engagement and result in measurable value for the policyholder.
  • Continuously improve on key servicing and selling skills, including building rapport, understanding policyholder needs, and handling objections.
  • Provide clear, concise and accurate information regarding product offerings.
  • Update policyholder information and take well-written and understandable notes.
  • Provide feedback to internal and external teams, including underwriting, sales, product, pricing, and agent partners to improve client retention.
  • Additional duties as needed.
Qualifications

Experience: 3-5 years' experience Business Development or Customer Service in Homeowner's Insurance required. Familiarity with other carriers' policies and coverages and how to stay competitive in the marketplace strongly desired. 

Licensure: Must possess a current 20-44 (Personal Lines) or 2-20 (General Lines) license, with preference towards 2-20 license holders. 

Skills & Knowledge: 

  • Possess a solid understanding of homeowner's insurance products, specifically in the Florida market.
  • Ability to influence others.
  • Polished communication skills with skill in interpersonal relationships including client de-escalation.
  • Exceptional analytical and problem-solving skills.
  • Understanding of market and competition as well as the business implications of decisions.
  • Experienced and knowledgeable in the principles and methods for promoting and selling products and services.
  • Exposure to policy and claims administration systems, and computer savvy to navigate the system.
  • Strong team player and highly collaborative.
  • Maintains a positive attitude.
  • Experience in communicating with varied organizational tiers and customer types.
  • Presentation skills including delivery to clients and varied organizational tiers.
  • Ability to work individually and in a team environment to meet company and client needs.
  • Intermediate User- Microsoft Word, Excel, Outlook and Salesforce, preferred. 
Your Environment (Text Only)Schedule: 8:30-5:30pm, M-F. #LI-Onsite   Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.   Travel: Minimal, as required.   ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.    American Integrity Insurance Group is an Equal Opportunity Employer.Employment Type: FULL_TIME

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