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Client Relationship Jobs in Washington (NOW HIRING)

K2services

Client Relations Manager

Mclean, VA · On-site

We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This roleis responsible formanaging a team ...

Opensity Solutions

Client Relations Manager

Mclean, VA · On-site

We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team ...

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How much do client relationship jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client relationship in Washington is $64,992.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $73,600.00 per year, depending on experience, location, and employer.

What is a client relationship?

A Client Relationship job involves managing and nurturing relationships between a company and its clients to ensure satisfaction, retention, and growth. Professionals in this role act as the primary point of contact, addressing client needs, resolving issues, and identifying opportunities for additional services or products. Strong communication, problem-solving, and interpersonal skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in the client relationship position, and why are they important?

To thrive in a Client Relationship role, strong communication, negotiation, and problem-solving abilities are essential, often supported by a degree in business, marketing, or a related field. Familiarity with customer relationship management (CRM) software, data analysis tools, and account management systems is typically important in this position. Standout candidates demonstrate interpersonal skills, emotional intelligence, and the ability to build trust and rapport with clients. These skills and qualities enable professionals to effectively manage client needs, foster long-term partnerships, and drive business growth.

What are some common challenges faced in a client relationship role, and how can I prepare for them?

Common challenges in a Client Relationship role include managing multiple clients with varying needs, addressing unexpected issues promptly, and maintaining strong relationships under pressure. You'll often need to balance client expectations with company capabilities while ensuring clear, proactive communication. Preparing for these challenges involves developing strong organizational skills, staying adaptable, and investing time in learning about your clients' businesses. Regular collaboration with internal teams, such as sales, support, and product management, is also key to delivering effective solutions. Embracing a proactive, client-focused mindset will help you overcome obstacles and succeed in this dynamic environment.

Is client relationship a stressful job?

Client relationship roles can be stressful due to the need to manage client expectations, resolve issues promptly, and maintain strong communication. The level of stress varies depending on workload, client demands, and the work environment, but strong interpersonal and organizational skills can help manage pressure effectively.

What are the most commonly searched types of Client Relationship jobs in Washington?

The most popular types of Client Relationship jobs in Washington are:

What are popular job titles related to Client Relationship jobs in Washington?

For Client Relationship jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Client Relationship jobs in Washington look for?

The top searched job categories for Client Relationship jobs in Washington are:

What cities in Washington are hiring for Client Relationship jobs?

Cities in Washington with the most Client Relationship job openings:

Client Relationship jobs near you
Infographic showing various Client Relationship job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 8% Part Time, 2% Temporary, and 9% Contract. Highlights an 66% Physical, 4% Hybrid, and 30% Remote job distribution, with an average salary of $64,992 per year, or $31.2 per hour.

VP, Luxury Client Relationship Management

Marriott

Bethesda, MD

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

54th of 108 rated hotels

Job description

JOB SUMMARY

The Global leader for Luxury Client Relationship Management is responsible for defining, building, and scaling Marriott International's global HNW and UHNW relationship-management ecosystem to drive acquisition, retention, lifetime value, and share of wallet among High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) customers.

This leader will establish the operating model, technology ecosystem, processes, talent strategy, and performance framework required to move Marriott from hospitality-led interactions to intentional, portfolio-wide relationship management for luxury customers. The role serves as the enterprise leader responsible for transforming how Marriott identifies, engages, develops, and retains HNW and UHNW customers through personalized clienteling, data-driven insight, invitation-only experiences, between-stay engagement, and coordinated cross-brand recognition.

The position partners closely with Luxury, Brand, Marketing, Loyalty, Sales, Revenue Management, Distribution, Data & Analytics, Technology, Continent teams, and affinity partners to create a global model with continent nuance that builds desirability, strengthens customer preference, deepens advisor advocacy, and drives measurable incremental revenue.

Success measures include:

Growth in HNW and UHNW customer acquisition

Improvement in HNW customer retention and repeat engagement

Increased customer lifetime value and share of wallet

Growth in Luxury portfolio revenue attributable to HNW initiatives

Expansion of luxury cross-brand engagement globally

Customer satisfaction and advocacy among priority customer segments

Adoption and utilization of clienteling tools, processes, and relationship-management standards

Successful implementation of global clienteling capabilities and operating model

Growth in portfolio-wide engagement, cross-property recognition, and multi-destination luxury journeys

Increased engagement through invitation-only experiences, luxury membership concepts, and cultural or affinity-based programming

Improved ease of doing business and relationship strength with luxury travel advisors and GSO partners

CANDIDATE PROFILE

Education and Experience Required

Bachelor's degree in business, marketing, hospitality, customer experience or related discipline

12+ years of progressive leadership experience in luxury hospitality, luxury retail, private client services, sales, customer relationship management, marketing, or customer experience

Proven experience building and scaling customer-centric capabilities, programs, or organizations

Demonstrated success leading large-scale transformation initiatives across complex matrix organizations

Experience managing executive-level stakeholder relationships and influencing without direct authority

Education and Experience Preferred

Experience in luxury retail clienteling, client development, VIP customer management, or private-client programs

Global leadership experience across multiple regions and cultures

Deep expertise with CRM platforms, customer analytics, personalization technologies, and loyalty ecosystems

Experience leading high-performing global teams

CORE WORK ACTIVITIES

Define the Global Luxury Relationship Management Strategy

Establish the vision, strategy, and roadmap for Marriott's HNW and UHNW acquisition, retention, and relationship growth

Design the operating model, governance structure, processes, and standards required to deliver clienteling at scale

Create a differentiated approach to attracting, engaging, and retaining HNW and UHNW customers across the Luxury portfolio, with the relationship anchored in the portfolio rather than an individual property

Partner with Luxury leadership, broader Customer and Sales teams, GSO, Distribution, Revenue Management, and Continent teams to balance global consistency with local market needs

Serve as the global leader for HNW throughout the organization

Build Clienteling Capability and Infrastructure

Lead the development of the technology ecosystem required to support clienteling, including customer profiles, preference management, segmentation, referral management, and workflow tools

Partner with Data and Technology teams to establish a unified view of luxury customers across brands and geographies

Drive implementation of customer intelligence and personalization capabilities that enable relationship-based engagement

Establish processes to capture, maintain, and activate customer preferences and behavioral insights

Define relationship-manager roles, handoffs, service expectations, and workflow standards that enable one coordinated relationship across brands, properties, destinations, and customer touchpoints

Ensure appropriate governance related to customer data, privacy, and compliance

Drive Customer Acquisition, Retention, and Portfolio Growth

Develop strategies that identify and attract new HNW and UHNW customers

Create programs that deepen engagement, increase loyalty, and expand share of wallet across the Luxury portfolio

Design approaches that strengthen customer lifetime value through personalized relationships, curated experiences, destination intelligence, and proactive between-stay engagement

Establish customer engagement strategies that leverage Marriott's brands, experiences, partnerships, and loyalty assets

Develop a luxury membership construct above traditional loyalty, where status signals belonging, access, recognition, and experiences unavailable for purchase rather than nights stayed alone

Continuously evaluate market trends and competitor activity to identify new opportunities

Represent Marriott externally with strategic partners, luxury industry organizations, and high-value customer communities

Influence enterprise priorities and investment decisions that support customer growth objectives

Create an Invitation-Only Luxury Ecosystem

Develop global frameworks for invitation-only experiences, private dining, behind-the-scenes cultural access, fashion week and art fair programming, and exclusive Reserve journeys across multiple destinations

Create exclusive events, cultural access, affinity partnerships, and recognition programs that strengthen emotional loyalty and relevance with priority luxury customer segments

Ensure a seamless end-to-end customer experience across brands, properties, destinations, and touchpoints, including recognition, preferences, milestone outreach, and portfolio-wide surprise-and-delight moments

Champion innovation that elevates the experience of Marriott's most valuable customers

Align stakeholders around a unified view of the luxury customer and a common clienteling strategy

Elevate multi-property relationships by enabling curated itineraries, cross-property celebrations, shared guest preferences, and consistent recognition across the luxury portfolio

Partner with GSO and Luxury Travel Advisors

Partner with GSO to make Marriott the easiest luxury hospitality company for travel advisors to do business with

Define advisor-facing relationship standards, referral processes, access models, and service expectations that strengthen advocacy among luxury travel advisors

Leverage advisor insight, customer intelligence, and GSO relationships to improve acquisition, trip orchestration, issue resolution, and ongoing customer engagement

Deliver Luxury Portfolio Revenue

Establish KPIs and business performance measures that connect clienteling activities to revenue and customer growth

Drive accountability for customer acquisition, customer retention, customer lifetime value, share of wallet, and luxury portfolio revenue growth

Utilize customer data and analytics to optimize investment decisions and identify growth opportunities

Regularly communicate business impact performance insights, and strategic recommendations to senior leadership

Build Organizational Capability

Recruit, lead, and develop a high-performing global clienteling organization

Define capability requirements, role structure, and career paths for emerging clienteling teams

Establish training, service standards, advisor engagement practices, and relationship-management best practices

Foster a culture that combines luxury hospitality, relationship management, personalization, cultural relevance, discretion, and commercial accountability

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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