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Client Relationship Manager Jobs in Waterloo, ON

ReturnPro

Customer Success Manager

Brantford, ON · On-site

At ReturnPro, the Account Manager is the face of the company. You are the person our clients trust ... WHAT YOU'LL DO Client Relationship & Experience * Be the primary point of contact, clients know ...

Ecruit

Senior Project Manager

Cambridge, ON · On-site

CA$120K/yr

Strong client-facing, negotiation and relationship-management skills * Experience with Procore is ... strongly preferred * Excellent leadership, communication and decision-making skills * Degree or ...

MarketBridge

Marketing Account Supervisor

Waterloo, ON · Remote

CA$75K - CA$85K/yr

You will apply your communication skills to building and enhancing long-term client relationships, while partnering closely with Project Management and cross-functional subject matter experts to ...

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All JobsClient Relationship JobsClient Relationship Manager JobsClient Relationship Manager Jobs in Waterloo, ON

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$47.9K

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How much do client relationship manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client relationship manager in Waterloo, ON is $47,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,429.00 and $53,144.00 per year, depending on experience, location, and employer.

What is a client relationship manager?

A client relationship manager oversees the relations between a company and its clients. As a client relationship manager, your job duties involve establishing new relationships, maintaining current relationships, and developing strategies to enhance all communications. You often manage client services and help resolve all client complaints. You mostly communicate with clients by phone or email but are sometimes required to meet with them in person. Companies in almost all industries hire client relationship managers. It’s important to have some work experience in the organization’s specific industry.

What are the key skills and qualifications needed to thrive as a client relationship manager, and why are they important?

To thrive as a Client Relationship Manager, you need a solid background in account management, customer service, and business communication, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for building strong client partnerships, ensuring customer satisfaction, and driving business growth.

How does a client relationship manager typically collaborate with sales and account management teams?

As a Client Relationship Manager, you frequently act as a bridge between clients and internal teams such as sales and account management. You'll participate in regular strategy sessions, share client feedback, and help develop tailored solutions that address client needs while supporting business goals. Effective collaboration often involves joint meetings, coordinating on proposals or renewals, and ensuring seamless communication to deliver a consistent and positive client experience. This cross-functional teamwork is essential for both client satisfaction and long-term retention.

What is the difference between Client Relationship Manager vs Account Executive?

AspectClient Relationship ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and closing sales
Work EnvironmentOngoing client support, account managementSales meetings, prospecting, negotiations
Required SkillsCommunication, relationship-building, customer serviceSales techniques, negotiation, product knowledge
Industry UsageCustomer service, consulting, financeSales, marketing, advertising

While both roles involve client interaction, the Client Relationship Manager focuses on nurturing existing accounts, whereas the Account Executive primarily aims to acquire new clients and drive sales. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.

How much do client relationship managers make in the US?

In the US, client relationship managers typically earn an average salary between $60,000 and $100,000 annually, depending on experience, industry, and location. Senior or specialized roles can pay higher, often exceeding $120,000 with bonuses and benefits included.

How much does a client relationship manager make?

The average salary for a client relationship manager typically ranges from $50,000 to $85,000 per year, depending on experience, industry, and location. Senior or specialized roles can earn higher salaries, and many positions include bonuses or commissions based on performance.

Is a client relationship manager a good job?

A client relationship manager is a role focused on maintaining and strengthening client connections, often requiring strong communication and interpersonal skills. It can be a rewarding career with opportunities for advancement, especially in industries like finance, technology, and consulting. Job satisfaction depends on individual preferences, work environment, and the ability to meet client needs effectively.
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The top searched job categories for Client Relationship Manager jobs in Waterloo, ON are:

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Client Relationship Manager jobs near you

Customer Success Manager

ReturnPro

Brantford, ON • On-site

Full-time

Re-posted yesterday

Job description

At ReturnPro, the Account Manager is the face of the company. You are the person our clients trust, the one who holds the relationship together, and the bridge between what we promise and what we deliver. You will own every dimension of the client experience, from day-to-day communications to long-term account growth, making sure our clients feel like they always have someone in their corner.

This isn't just a relationship-management role. You will have deep visibility into the operational engine behind each account and be accountable for the financial and service outcomes that keep our clients coming back and growing with us.

WHAT YOU'LL DO

Client Relationship & Experience

  • Be the primary point of contact, clients know your name and trust your word

  • Serve as the buffer between business operations and the client, ensuring clear and consistent communication at every touchpoint

  • Stay in the loop on all client communications, nothing falls through the cracks on your watch

  • Own the delivery of the client experience on behalf of ReturnPro, including tracking and meeting agreed KPIs

  • Map each client's organizational structure and actively build relationships across their team, not just with your primary contact

  • Identify opportunities to deepen and expand each relationship over time

Internal Ownership & Accountability

  • On every program you own, you are responsible for driving ReturnPro's internal expectations, not just the client's. That means:

    • Revenue: holding the line on revenue expectations and identifying growth levers within the account

    • Supply Chain: staying close to all activity across Receiving, Check-in, VAS, and Fulfillment, and flagging issues before they become problems

    • ReCommerce & Fulfillment: ensuring performance benchmarks are met across both channels

    • Gross Margin: identifying expected gross margin by activity type and proactively surfacing bottlenecks that erode margin

    • Business Development: continuously looking for ways to grow the account, expand scope, and unlock new value for both the client and ReturnPro

Success at ReturnPro

  • You’re a natural relationship-builder, people trust you quickly and feel confident you're in control

  • You balance the interests of the client and the business without losing sight of either

  • You're detail-obsessed but never lose the big picture

  • You communicate proactively — you don't wait to be asked

  • You're comfortable in the weeds of supply chain and operations, not just in the boardroom

  • You treat gross margin as a shared responsibility and know how to diagnose it

  • You find energy in growing accounts, not just maintaining them

Ready to be the face of ReturnPro?

We'd love to hear from you.

Apply