Client Relationship Associate Jobs in Normal, IL

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world's most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

The Territory Account Representative role that specializes in Training and Brand Advocacy, Assisted Sales, and Visual Presence.  The qualified individual must possess a strong passion for success, an abundance of energy and be committed to delivering superior service and performance for our clients. The ideal candidate must be self-motivated, goal oriented and a team player excited to learn and grow as a member of the MarketSource team. Additionally, the candidate must be able to comfortably explain technology and educate consumers and sales associates, and make product recommendations. Sales Representatives must have the ability to create and present quality sales demonstrations to consumers for increased sales results, in addition to accurate execution of visual presence objectives as directed by our clients.  As a Territory Account Representative you will be responsible for a territory.

Essential Functions:

• Expected to consistently attain or exceed monthly quota
• Communicates with Leadership within the program on status of qualified opportunities
• Conducts on-site data gathering to design and/or explain products and solutions
• Extrapolates pertinent information from all data gathering sessions to formulate and engineer the best available solution for the customer's needs
• Presents solutions and designs directly to end user customers
• Provides product demonstrations, when required, to facilitate closing business
• Travels within territory to assigned stores. Sometimes multiple stores within a day.
• Create a visit schedule based on the business needs of each store.
• Develops and facilitate product education and training sessions for the client's sales channels at regularly-scheduled intervals
• Interacts regularly with client at many levels for the purpose of training and education, funnel management, sales, and lead generation
• Collaborates on a regular basis with client/partners regarding the latest information on promotions, incentives, performance, and upcoming education/sales opportunities
• Remains abreast of and communicate territory performance metrics, including lead generation and revenue attainment
• Proactively participates in regular training sessions provided to become and maintain your position as a subject matter expert in the product portfolio you support
• Attends client training events within the territory, when appropriate, to supplement any program related training
• Maintains fiscal control within company-regulated budget guidelines
• Supports the Program Leadership on special projects and related tasks as needed
• Foster and maintain effective relationships with client field leadership, vendor field leadership, and associates within their designated region

Required Knowledge, Skills and Abilities:

• Confidence engaging customers in a national retail environment
• Experience with consumer electronics and other consumer based products
• Technically savvy and computer proficient
• Excellent communication skills both verbal and written
• Must have the willingness and ability to build relationships at the retail store level on behalf of both MarketSource and our client
• Professional image and approach to business
• Friendly demeanor, easy to approach, energetic, goal oriented
• Must be able provide group training, demonstrating or presentation experience
• Ability to learn quickly
• Ability to self-train on client product(s)
• Must be able to exercise judgment and exhibits a high level of creativity
• Positive, flexible and focused, with an emphasis on a can-do, hands-on approach and philosophy
• Ability to operate independently and proactively
• Self-motivated, confident and professional when dealing with both internal and external audiences such as consumers, clients, and retail partners as well as MarketSource Leadership
• Must be able to analyze and read reports
• Requires recognizing, identifying and using products and necessary directives to complete visits
• Ability to work with a high level of autonomy, who can excel with limited supervision and/or instruction

Required Education and Experience:

• Bachelor's Degree or equivalent work experience preferred
• 1-2 years minimum experience selling industry related solutions to end-users and customer facing retail sales.
• 2+ years experience of training retail associates
• Proven track record of being successful at attaining sales objectives
• Access to internet for email correspondence and report submissions
• Retail sales or retail management experience is a plus
• Must have a web enabled device (smartphone or tablet) with iOS or Android 2.2 (or higher) with an active data plan
• Must have reliable transportation.
• Must have a Valid Drivers License.

Additional Job Requirements:

• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary
• Performs additional job duties as assigned
• Ability to lift up to 20 pounds independently

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.