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Client Relations Jobs in Toronto, ON (NOW HIRING)

iCapital

Investor Relations - Analyst

Toronto, ON · Hybrid

Deliver ongoing client support and facilitate account maintenance updates across internal groups and external administrators, ensuring communication, reporting, and funds are accurately distributed.

GardaWorld

Director Customer Relations

Toronto, ON · On-site

CA$76K - CA$93K/yr

The Director of Customer Relations is responsible for client retention and growth with existing and new clients and ensuring operational excellence, profitability and continuous improvement. Work ...

CIBC

Client Services Representative

Mississauga, ON

... Relations, Client Service, Curious Mindset, Customer Engagement, Customer Experience (CX), Customer Service, Digital Literacy, Empathy, Financial Goals, Financial Products, Financial Services ...

The Talent Company

HR Manager, Labour Relations

Toronto, ON · Hybrid

CA$116K - CA$135K/yr

HR Manager, Labour Relations Why You Will Love This Organization Join a well-established, globally ... If a client's recruitment process involves a greater degree of AI use during their own interviews ...

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Showing results 21-40

All JobsClient Relations JobsClient Relations Jobs in Toronto, ON

Client Relations information

What is client relations?

Client relations refers to the practice of building and maintaining positive relationships between a company and its clients. Professionals in this field act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with products or services. Strong client relations help foster loyalty, encourage repeat business, and can provide valuable feedback to improve offerings. Effective communication, problem-solving skills, and a customer-centric approach are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client relations professional, and why are they important?

To thrive as a Client Relations professional, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or business, often supported by a bachelor's degree. Familiarity with CRM software, communication platforms, and project management tools is typically required. Exceptional active listening, empathy, and conflict resolution skills help build trust and foster long-term client partnerships. These capabilities are vital for maintaining client satisfaction, ensuring retention, and driving business growth.

What are some common challenges faced in a client relations role, and how can they be managed effectively?

Professionals in Client Relations often encounter challenges such as handling difficult client demands, balancing multiple accounts, and maintaining clear communication across departments. Effectively managing these challenges involves setting realistic expectations, staying organized with account management tools, and fostering strong internal collaboration to address client needs promptly. Developing active listening skills and maintaining a proactive approach to problem-solving can also help build trust and ensure long-term client satisfaction.

What is the difference between Client Relations vs Customer Service Representative?

AspectClient RelationsCustomer Service Representative
Primary FocusBuilding and maintaining long-term client relationshipsHandling individual customer inquiries and issues
Work EnvironmentCorporate, B2B settings, often strategicRetail, call centers, B2C environments
Required SkillsCommunication, relationship management, negotiationProblem-solving, communication, product knowledge
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications

While both roles involve communication and customer interaction, Client Relations focuses on nurturing long-term partnerships with clients, often in a B2B context. Customer Service Representatives typically address immediate customer needs and issues in retail or service settings. Understanding these differences helps in choosing the right career path or job search focus.

Is customer relations a stressful job?

Customer relations roles can be stressful due to frequent interactions with dissatisfied clients and the need to resolve issues promptly. Success in this job often requires strong communication skills, patience, and the ability to handle high-pressure situations, especially during busy periods or when managing difficult customers.

What skills do you need for client relations?

Client relations professionals need strong communication and interpersonal skills to build and maintain positive relationships with clients. They should also have problem-solving abilities, emotional intelligence, and proficiency in tools like CRM software to manage client information effectively.

What are the most commonly searched types of Client Relations jobs in Toronto, ON?

The most popular types of Client Relations jobs in Toronto, ON are:

Client Relations jobs near you
Infographic showing various Client Relations job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 66% Physical, 5% Hybrid, and 29% Remote job distribution.

Public Relations Account Manager

Category Communications

Toronto, ON • On-site

CA$75K - CA$90K/yr

Full-time

PTO

Posted 5 days ago

Job description

[ Position ] Public Relations Account Manager


[ Location ] Toronto, ON


[ Type ] Permanent Full-Time


[ Overview of the Role ]

Are you ready to be a Category leader? Category Communications is on the lookout for a dynamic and visionary Account Manager to join our team. As an Account Manager, you'll be at the forefront of leading the charge for our clients, working alongside the best in the business to craft compelling stories that redefine the industry categories we represent. If you're someone who thrives in a fast-paced, dynamic environment, loves to forge meaningful client relationships, and is ready to push the boundaries of what's possible in the world of communication, you're exactly who we're looking for. At Category Communications, we believe in fostering a culture of innovation, collaboration, and continuous growth.


[ About Category ]

Category Communications is a forward thinking public relations agency that is on a mission to collaborate passionately with industry changemakers and founders by providing strategic communication solutions that drive real business impact. Founded by Chantel Cassar and Lauren Arnold, Category Communications takes pride in its relationship with clients, recognizing them as the architects of change in tomorrow's leading industries. Category's suite of services include media relations, thought leadership, social media management, influencer marketing, event planning, and crisis communications. The Category approach goes beyond traditional PR; we immerse ourselves in the heartbeat of each industry, fostering curiosity, clarity, connection and care in our communication strategies. To learn more, visit www.categorycomms.com.


[ Account Manager Responsibilities ]

  • Develop strategic PR plans based on our clients business objectives
  • Build, maintain and lead the relationship with the client
  • Prepare or review all client material including PR plans, strategies (media & digital), key messaging documents, pitches, content calendars, reports and more to ensure they are error-free and presentable
  • Build and maintain relationships with media and influencers
  • Maintain and monitor workflow and assignments by effectively delegating, coaching and guiding junior team members
  • Be the leader of the account team by effectively managing both the client and internal teams to ensure projects are on time and results are being generated
  • Offer solutions to clients, teams and new business challenges
  • Manage, motivate, mentor and connect with junior staff to develop their skills based on their unique needs
  • Contribute to Category Communications' collaborative team culture
  • Be curious in your Category and keep up to date with industry trends, news and best practices
  • Be connected and attend industry-related events for PR/Marketing and our client's industries.
  • Help train and mentor junior talent
  • Support with new business development where applicable


[ Qualifications ]

  • 2-5 years experience in the public relations industry, agency experience is preferred.
  • Demonstrated track record of developing trusted client relationships
  • Successfully executed earned media programs that have landed top tier coverage
  • Curious mindset with a sharp level of strategy to execute media relations, corporate communications, crisis communications and thought leadership programs
  • Great communication skills, both written and verbal
  • A strong and persuasive communicator and presenter
  • Excellent writing skills and an eye for a new media angle
  • Highly organized with an acute attention to detail
  • Connected network and key relationships across media and influencers
  • Passionate about the business world with a focus on technology, real estate and finance industries
  • Relationship-centric approach to clients, team and media
  • You like to celebrate wins and learn from mistakes


[ Compensation & Benefits ]

Category Communications values your dedication and talent. The salary band for this role ranges from $75,000 - $90,000, reflective of your experience and expertise. We will also be offering a bonus structure that rewards our dedicated team members based on the company's overall performance. In addition to compensation, Category is proud to offer an array of benefits designed to enhance both your professional and personal life.

  • Comprehensive Health and Medical Benefits: Your well-being is our priority. Gain access to a leading health and medical benefits package.
  • Access to our industry-leading team of business advisors: We're committed to ensuring you have the best mentorship in the game. Each quarter, you will have access to career planning and coaching sessions with our leading team of business advisors.
  • Hybrid work environment: The future of work is flexible. We'll always provide opportunities to engage and plan with your team and clients in person, but ultimately - we trust you to do what's best for you.
  • Industry leading vacation and benefits policies: In order to excel, time off to travel, to be with family, and to recharge is essential. We're offering best-in-class vacation policies (hello, 4-week minimum!) and benefits that make sense.
  • Curiosity Fund:
    As a collective, learning and personal growth is in our DNA. Each employee will have a monthly curiosity fund spending account that can be put towards upskilling courses, a new hobby, wellness activity and more.


[ Location ]

Category Communications is a flexible hybrid work environment. The ideal candidate is based out of the Greater Toronto Area, ON, and would have availability to be in-person at the Category office (Front St + John St in downtown Toronto) 1-2 days a week.

[ How to Apply ]

If you're ready to be a Category leader and contribute to the success of our clients, please submit your resume, cover letter and two writing samples through the application portal below.

Category Communications is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


The close date for this job application is September 25, 2026.


[ What to Expect During the Interview Process ]

We aim to make our hiring process thoughtful, transparent, and completed within two weeks. Here's what you can expect:

1. Introductory Screening (30 minutes)

A casual conversation to learn more about your experience, values alignment, and role expectations.

2. Focused Interview (30 minutes)

A more in-depth interview focused on your skills, experience, and how you approach your work.

3. Take-Home Assignment (48 hours)

You will be asked to prepare a brief strategy presentation.

4. Final Interview & in-person Presentation (45 minutes)

An opportunity to walk us through your assignment and meet the Category Leadership team.

5. Reference Checks

We'll connect with a few of your previous managers or colleagues.

6. Offer Stage

Successful candidates will receive a verbal offer via phone, followed by a formal offer letter and employment agreement sent by email.


For more information visit: www.categorycomms.com

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