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Client Relations Jobs in Reston, VA (NOW HIRING)

Akridge

Client Services Coordinator

Alexandria, VA

$19.50 - $26.25/hr

Coordinate Client relations activities with Niche by Akridge * Event planning to include flier preparation for Niche events and pricing * Respond promptly to all Clients inquires and follow up with ...

Campbell & Ferrara

Be Seen First

Customer Service Specialist & Office Administrator

Alexandria, VA · On-site

$45K - $48K/yr

What You'll Do Customer Service & Client Communications * Serve as the primary point of contact for clients * Answer incoming calls and respond to customer inquiries professionally and promptly

Urgent

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All JobsClient Relations JobsClient Relations Jobs in Reston, VA

Client Relations information

See Reston, VA salary details

$26K

$49K

$69.7K

How much do client relations jobs pay per year?

As of Jun 9, 2026, the average yearly pay for client relations in Reston, VA is $48,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $52,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Client Relations role, and how can they be managed effectively?

Professionals in Client Relations often encounter challenges such as handling difficult client demands, balancing multiple accounts, and maintaining clear communication across departments. Effectively managing these challenges involves setting realistic expectations, staying organized with account management tools, and fostering strong internal collaboration to address client needs promptly. Developing active listening skills and maintaining a proactive approach to problem-solving can also help build trust and ensure long-term client satisfaction.

What are client relations?

Client relations refers to the practice of building and maintaining positive relationships between a company and its clients. Professionals in this field act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with products or services. Strong client relations help foster loyalty, encourage repeat business, and can provide valuable feedback to improve offerings. Effective communication, problem-solving skills, and a customer-centric approach are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Client Relations professional, and why are they important?

To thrive as a Client Relations professional, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or business, often supported by a bachelor's degree. Familiarity with CRM software, communication platforms, and project management tools is typically required. Exceptional active listening, empathy, and conflict resolution skills help build trust and foster long-term client partnerships. These capabilities are vital for maintaining client satisfaction, ensuring retention, and driving business growth.

What is the difference between Client Relations vs Customer Service Representative?

AspectClient RelationsCustomer Service Representative
Primary FocusBuilding and maintaining long-term client relationshipsHandling individual customer inquiries and issues
Work EnvironmentCorporate, B2B settings, often strategicRetail, call centers, B2C environments
Required SkillsCommunication, relationship management, negotiationProblem-solving, communication, product knowledge
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications

While both roles involve communication and customer interaction, Client Relations focuses on nurturing long-term partnerships with clients, often in a B2B context. Customer Service Representatives typically address immediate customer needs and issues in retail or service settings. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Client Relations jobs in Reston, VA? The most popular types of Client Relations jobs in Reston, VA are:
What cities near Reston, VA are hiring for Client Relations jobs? Cities near Reston, VA with the most Client Relations job openings:
Client Relations jobs near you
Infographic showing various Client Relations job openings in Reston, VA as of May 2026, with employment types broken down into 2% As Needed, 77% Full Time, and 21% Part Time. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $48,989 per year, or $23.6 per hour.
Resident Relations Associate (Residential)

Resident Relations Associate (Residential)

CIM Group, LP

Alexandria, VA • On-site

$42K - $53K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

ABOUT CIM GROUP:
CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Resident Relations Associate assists in the smooth operation of the property, addressing maintenance, leasing, finance, administration and overall customer satisfaction and retention.  Responsible for customer service as it pertains to residents and serves as the liaison between the maintenance team and the residents.

ESSENTIAL FUNCTIONS:
  • Assist the Property Manager in addressing the needs of the property and its residents.
  • Addresses resident complaints and maintenance requests.
  • Scheduling appointments for repairs and for meetings with residents.
  • Prepares correspondence and notices.
  • Prepares paperwork with respect to resident accounts.
  • Responsible for follow up with residents to guarantee the work orders are being done correctly and expeditiously.
  • Assisting with rent increases, late payments/collections, evictions and the move-in/out process.
  • Maintain files for residents, lease applications, deposits, etc., and assist in leasing when needed.
  • Such other tasks or assignments as may be required by management.
SUPERVISORY RESPONSIBILITIES:
  • None.
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
  • High School Diploma Required.
  • Prior experience in residential real estate preferred .
  • Proficient in Microsoft Office, especially Excel and Word.
  • Experience in Yardi or comparable software a plus.
  • Operate standard office equipment.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Detail oriented, deadline driven and ability to manage multiple tasks.
  • Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
  • Ability to apply common-sense understanding to carry out instructions.
  • Ability to solve practical problems.
  • Ability to communicate effectively, both written and verbal.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence and/or reports.
PERFORMANCE METRICS:
  • Accuracy in work product.
  • Timeliness in completion of work product.
  • Feedback from clients, peers, customers, and other key contacts on effectiveness of the incumbent. 
WHAT CIM OFFERS:
At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:
  • A variety of Medical, dental, and vision benefit plans
  • Health Savings Account with a generous employer contribution
  • Company paid life and disability insurance
  • 401(k) savings plan, with company match
  • Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
  • Up to 16 hours of volunteer time off
  • Up to 16 weeks of Paid Parental Leave
  • Ongoing professional development programs
  • Wellness program, including monthly and quarterly prizes
  • And more!
Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.
 
 
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HOW WE FEEL ABOUT DIVERSITY AND INCLUSION:
At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.
 
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on CIM Group. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
 
CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy.
 
CIM does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid.  If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.
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