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Client Relations Jobs in Brookline, MA (NOW HIRING)

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

The Client Relations Associate is a high-touch, full-service relationship support role within our Private Banking division. This individual serves as a trusted extension of the banking team ...

Citizens Bank

PB Client Relations Associate

Boston, MA · On-site

$115K - $145K/yr

The Client Relations Associate is a high-touch, full-service relationship support role within our Private Banking division. This individual serves as a trusted extension of the banking team ...

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

Description The Client Relations Associate is a high-touch, full-service relationship support role within our Private Banking division. This individual serves as a trusted extension of the banking ...

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

Description The Client Relations Associate is a high-touch, full-service relationship support role within our Private Banking division. This individual serves as a trusted extension of the banking ...

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All JobsClient Relations JobsClient Relations Jobs in Brookline, MA

Client Relations information

See Brookline, MA salary details

$27K

$50.9K

$72.5K

How much do client relations jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client relations in Brookline, MA is $50,946.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $54,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a client relations role, and how can they be managed effectively?

Professionals in Client Relations often encounter challenges such as handling difficult client demands, balancing multiple accounts, and maintaining clear communication across departments. Effectively managing these challenges involves setting realistic expectations, staying organized with account management tools, and fostering strong internal collaboration to address client needs promptly. Developing active listening skills and maintaining a proactive approach to problem-solving can also help build trust and ensure long-term client satisfaction.

What skills do you need for client relations?

Client relations professionals need strong communication and interpersonal skills to build and maintain positive relationships with clients. They should also have problem-solving abilities, emotional intelligence, and proficiency in tools like CRM software to manage client information effectively.

What is client relations?

Client relations refers to the practice of building and maintaining positive relationships between a company and its clients. Professionals in this field act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with products or services. Strong client relations help foster loyalty, encourage repeat business, and can provide valuable feedback to improve offerings. Effective communication, problem-solving skills, and a customer-centric approach are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client relations professional, and why are they important?

To thrive as a Client Relations professional, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or business, often supported by a bachelor's degree. Familiarity with CRM software, communication platforms, and project management tools is typically required. Exceptional active listening, empathy, and conflict resolution skills help build trust and foster long-term client partnerships. These capabilities are vital for maintaining client satisfaction, ensuring retention, and driving business growth.

What is the difference between Client Relations vs Customer Service Representative?

AspectClient RelationsCustomer Service Representative
Primary FocusBuilding and maintaining long-term client relationshipsHandling individual customer inquiries and issues
Work EnvironmentCorporate, B2B settings, often strategicRetail, call centers, B2C environments
Required SkillsCommunication, relationship management, negotiationProblem-solving, communication, product knowledge
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications

While both roles involve communication and customer interaction, Client Relations focuses on nurturing long-term partnerships with clients, often in a B2B context. Customer Service Representatives typically address immediate customer needs and issues in retail or service settings. Understanding these differences helps in choosing the right career path or job search focus.

Is client relations a stressful job?

Client relations roles often involve managing customer expectations, resolving issues, and maintaining positive relationships, which can be stressful during busy periods or when handling difficult clients. However, the level of stress varies depending on the industry, company culture, and individual skills in communication and problem-solving.

What cities near Brookline, MA are hiring for Client Relations jobs?

Cities near Brookline, MA with the most Client Relations job openings:

Client Relations jobs near you
Infographic showing various Client Relations job openings in Brookline, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, 1% Temporary, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $50,946 per year, or $24.5 per hour.

Client Relations Specialist

LaBovick Law Group

Quincy, MA • Remote

Full-time

Re-posted 18 days ago

Job description

Job Title: Client Support Specialist – PIP Team
Department: Client Relations
Location: Massachusetts
Employment Type: Full-Time (Entry Level)

About LaBovick Law Group

LaBovick Law Group is a purpose-driven law firm committed to fighting for the injured, the vulnerable, and the underserved. Guided by a commitment to being Warriors for Justice, the firm blends aggressive advocacy with compassionate client care. The culture is bold, innovative, and people-centric with cutting-edge technology to deliver an exceptional experience for clients, partners, and the community.

About the Role

Are you detail-oriented, organized, and passionate about providing exceptional client service? Join our growing PIP (Personal Injury Protection) team as a Client Support Specialist, where you’ll play an important role in helping our medical provider clients obtain timely payment from insurance carriers for services rendered under the PIP statute.

This position offers a great balance of remote work and travel—you’ll spend approximately 40% of your time visiting client sites, cultivating relationships, and ensuring documentation accuracy. Travel expenses are fully reimbursed in accordance with Firm policy.

What You’ll Do

Data Collection

  • Partner with the Client Relations team to organize and pull patient files for Demand preparation.

  • Upload patient files received via email into our Demand Central platform.

  • Contact medical providers to gather missing documentation needed for proper file completion.

  • Obtain relevant documentation for cases progressing to litigation.

  • Respond promptly to client and internal inquiries via email and phone.

  • Research new medical providers and insurance carriers to confirm accurate information.

Data Processing

  • Prepare and assemble provider files, including patient records and correspondence.

  • Review and verify demographic data entered in the Demand Management System.

  • Upload and maintain electronic documents within file management systems.

  • Ensure new providers are correctly established in both Demand and Case File Management databases.

Client Maintenance & Reporting

  • Prepare monthly, quarterly, and annual client reports and communications for distribution.

  • Review and refresh new Personal Injury client reports for Demand readiness.

  • Coordinate with the Client Experience Manager to transition new client files for ongoing support.

  • Assist in delivering reports and maintaining accuracy in client data.

  • Review monthly metrics with the Client Experience Manager to ensure precision in reporting.

What You’ll Bring

  • Strong attention to detail and organizational skills.

  • Excellent written and verbal communication abilities.

  • Comfort traveling up to 40% of the time to meet with providers and clients.

  • Proficiency in Microsoft Office Suite; comfort learning new systems.

  • 1–3 years of administrative, client relations, or documentation experience.

  • Background in insurance, medical billing, or legal documentation (preferred).

  • Positive, team-oriented mindset with a dedication to client success.

Why You’ll Love Working Here

  • Collaborative culture that values accuracy, professionalism, and client focus.

  • Opportunities for career growth and skill development.

  • Competitive compensation and travel reimbursement for all approved business travel.

  • Comprehensive benefits package and supportive leadership team.

If you enjoy combining hands-on client engagement with behind-the-scenes organization and problem-solving, this is the perfect opportunity to grow your career with us. Apply today!

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