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Client Relations Jobs in Newton, MA (NOW HIRING)

Ci Design, Inc.

CLIENT RELATIONS MANAGER

Boston, MA · On-site

$89K/yr

CLIENT RELATIONS MANAGER Department: GENERAL Employment Type: Full Time Location: BOSTON, MA Reporting To: PRINCIPALS Compensation: $89,000 / year Description The Client Relations Manager leads Ci ...

ci design, inc.

CLIENT RELATIONS MANAGER

Boston, MA · On-site

$80 - $98/hr

CLIENT RELATIONS MANAGER Department: GENERAL Employment Type: Full Time Location: BOSTON, MA Reporting To: PRINCIPALS Compensation: $89,000 / year Description The Client Relations Manager leads Ci ...

Brixton Corp

Public Relations Specialist

Boston, MA · On-site

Provide professional support during client-facing and company events Qualifications * Strong ... Interest in public relations, communications, branding, or business development Additional ...

L'AgenceRP

PR specialist

Cambridge, MA · On-site

Oversee all media relations activity on behalf of the client, maintaining key media contacts for campaigns and projects * Build, maintain and develop productive relationships with journalists ...

L'AgenceRP

PR specialist

Cambridge, MA · On-site

Oversee all media relations activity on behalf of the client, maintaining key media contacts for campaigns and projects * Build, maintain and develop productive relationships with journalists ...

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All JobsClient Relations JobsClient Relations Jobs in Newton, MA

Client Relations information

See Newton, MA salary details

$27.4K

$51.7K

$73.5K

How much do client relations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client relations in Newton, MA is $51,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $54,800.00 per year, depending on experience, location, and employer.

What is client relations?

Client relations refers to the practice of building and maintaining positive relationships between a company and its clients. Professionals in this field act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with products or services. Strong client relations help foster loyalty, encourage repeat business, and can provide valuable feedback to improve offerings. Effective communication, problem-solving skills, and a customer-centric approach are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client relations professional, and why are they important?

To thrive as a Client Relations professional, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or business, often supported by a bachelor's degree. Familiarity with CRM software, communication platforms, and project management tools is typically required. Exceptional active listening, empathy, and conflict resolution skills help build trust and foster long-term client partnerships. These capabilities are vital for maintaining client satisfaction, ensuring retention, and driving business growth.

What are some common challenges faced in a client relations role, and how can they be managed effectively?

Professionals in Client Relations often encounter challenges such as handling difficult client demands, balancing multiple accounts, and maintaining clear communication across departments. Effectively managing these challenges involves setting realistic expectations, staying organized with account management tools, and fostering strong internal collaboration to address client needs promptly. Developing active listening skills and maintaining a proactive approach to problem-solving can also help build trust and ensure long-term client satisfaction.

What is the difference between Client Relations vs Customer Service Representative?

AspectClient RelationsCustomer Service Representative
Primary FocusBuilding and maintaining long-term client relationshipsHandling individual customer inquiries and issues
Work EnvironmentCorporate, B2B settings, often strategicRetail, call centers, B2C environments
Required SkillsCommunication, relationship management, negotiationProblem-solving, communication, product knowledge
Common CertificationsCustomer Relationship Management (CRM) certificationsCustomer Service certifications

While both roles involve communication and customer interaction, Client Relations focuses on nurturing long-term partnerships with clients, often in a B2B context. Customer Service Representatives typically address immediate customer needs and issues in retail or service settings. Understanding these differences helps in choosing the right career path or job search focus.

Is customer relations a stressful job?

Customer relations roles can be stressful due to frequent interactions with dissatisfied clients and the need to resolve issues promptly. Success in this job often requires strong communication skills, patience, and the ability to handle high-pressure situations, especially during busy periods or when managing difficult customers.

What skills do you need for client relations?

Client relations professionals need strong communication and interpersonal skills to build and maintain positive relationships with clients. They should also have problem-solving abilities, emotional intelligence, and proficiency in tools like CRM software to manage client information effectively.

What cities near Newton, MA are hiring for Client Relations jobs?

Cities near Newton, MA with the most Client Relations job openings:

Client Relations jobs near you
Infographic showing various Client Relations job openings in Newton, MA as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, and 4% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution, with an average salary of $51,653 per year, or $24.8 per hour.

CLIENT RELATIONS MANAGER

Ci Design, Inc.

Boston, MA • On-site

$89K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

CLIENT RELATIONS MANAGER
Department: GENERAL
Employment Type: Full Time
Location: BOSTON, MA
Reporting To: PRINCIPALS
Compensation: $89,000 / year
Description
The Client Relations Manager leads Ci's efforts to foster and grow client relationships across the firm's diverse market sectors and increase brand awareness within the AEC industry. Reporting directly to the senior leadership team, this individual works closely with Firm Principals and leadership across Ci's offices to strengthen existing relationships, identify new opportunities, and position the firm competitively in the marketplace.
KEY RESPONSIBILITIES
  • Support leadership in fostering and growing existing relationships
  • Must be a strategic thinker with strong Science & Technology (S&T) relationships within the AEC industry.
  • Develop strategies for new business and new opportunities
  • Work with Firm Principals to develop long and short-term business development goals, targets and priorities.
  • Maintain database to track company and contact information, opportunities, etc.
  • Conduct market research to identify new opportunities and stay up-to-date on industry trends
  • Identify and suggest industry and/or community events, conferences and speaking engagements: attend and represent Ci as needed. This includes regional and national events across multiple offices.
  • Prepare impactful materials such as pitches and presentations for prospective client meetings and interviews

SKILLS, KNOWLEDGE AND EXPERTISE
  • 10+ years of experience in client relations or a related role within the AEC industry
  • Strong knowledge and understanding of the AEC industry and market trends
  • Established relationships and a strong professional network within the AEC industry
  • Proven ability to foster, maintain, and grow long-term client relationships
  • Excellent interpersonal, communication, and presentation skills
  • Strategic thinker with strong organizational and relationship-building skills
  • Ability to identify opportunities and support the firm's continued growth across all market sectors
  • Ability to collaborate effectively with Firm Principals, senior leadership, and teams across multiple offices
  • Strong professional presence with the ability to represent Ci at client meetings, industry events, and conferences
  • Self-motivated, proactive, and comfortable working both independently and within a highly collaborative environment

BENEFITS
• Opportunity to work on diverse projects.
• Supportive and collaborative work environment.
• Competitive compensation and benefits package including medical, dental, and vision, 401(k) matching, commuter benefits, PTO, and paid company holidays.

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