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Client Relations Support Jobs in New York (NOW HIRING)

FastSigns

Client Relations & Brand Manager

Manhattan, NY · On-site

$800/wk

Public Relations & Partnerships: Identify and maintain partnerships with businesses, institutions ... Client Support & Lead Generation : Respond to incoming leads, nurture them, and use existing ...

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Client Relations Support information

What is client relations support?

Client Relations Support professionals are responsible for assisting customers and clients by addressing their inquiries, resolving issues, and ensuring a positive experience with a company’s products or services. They act as a liaison between the client and the company, handling communication, managing client accounts, and providing support throughout the customer journey. Their goal is to build and maintain strong, long-term relationships that foster client satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as client relations support?

To thrive as a Client Relations Support, you need strong communication skills, customer service experience, and a good understanding of client management principles, often supported by a relevant associate's or bachelor's degree. Familiarity with CRM software, ticketing systems, and productivity tools like Microsoft Office is typically required. Exceptional problem-solving abilities, attention to detail, and a positive, proactive attitude help professionals excel in this client-facing role. These skills ensure efficient resolution of client issues, foster strong relationships, and contribute to overall customer satisfaction and retention.

What are some common challenges faced by client relations support, and how can they effectively address them?

Client Relations Support professionals often encounter challenges such as managing multiple client inquiries simultaneously, resolving conflicts, and ensuring timely follow-up on client requests. Effectively addressing these challenges involves strong organizational skills, clear communication, and proactive problem-solving. Collaborating closely with sales, account management, and technical teams can help ensure client needs are met efficiently. Regular training on product knowledge and customer service best practices also plays a crucial role in overcoming daily hurdles and fostering positive client relationships.

What is the difference between Client Relations Support vs Customer Service Representative?

AspectClient Relations SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent; some roles may prefer associate degree
Work EnvironmentOffice settings, client meetings, support centersCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, e-commerce
Common Search & ComparisonClient Relations Support vs Customer Service Representative

While both roles focus on assisting clients, Client Relations Support typically involves building ongoing relationships and managing accounts, often in B2B settings. Customer Service Representatives usually handle direct customer inquiries and support in retail or service industries. The roles overlap in communication skills but differ in scope and industry focus.

Is remote client relations support a stressful job?

Remote client relations support can be stressful due to managing client expectations, handling complaints, and meeting deadlines independently. However, it often involves good communication skills, organization, and the ability to work under pressure, which can help mitigate stress levels.

What skills do you need for client relations support?

Client relations support requires strong communication and interpersonal skills to effectively interact with clients and address their needs. Additionally, skills in problem-solving, active listening, organization, and familiarity with customer relationship management (CRM) tools are important for success in this role.
Client Relations Support jobs near you
Infographic showing various Client Relations Support job openings in New York as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, 25% Hybrid, and 25% Remote job distribution.

Forester-Client Relations Specialist

New Rochelle, NY • On-site

Emerald Tree Care & Shrub
See more jobs at Emerald Tree Care & Shrubexternal

$60K - $80K/yr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Are you passionate about plants, people, and working outdoors? Join the region's leading plant healthcare company as a Client Relations Specialist, working directly alongside our Board-Certified Master Arborist on some of the most magnificent and desirable properties in New York and Connecticut.
At Emerald Tree & Shrub Care, we're known for our commitment to sustainability, excellence, and elite-level service. From estate landscapes to private golf clubs and prestigious campuses, we deliver top-tier plant health care-and that starts with exceptional client communication.
What You'll Do:
  • Support the Arborist in managing client relationships and ensuring satisfaction
  • Visit properties to assist with evaluations, treatments, and follow-up
  • Communicate clearly and professionally with high-profile clients
  • Identify issues with trees, shrubs, and landscapes and recommend services
  • Help coordinate scheduling, proposals, and ongoing care
  • Manage jobs on site and oversee crew performance
  • Engage and assist with sales, customer communication, and retention
  • Prepare proposals, estimates, and client presentations
What We're Looking For:
  • A friendly, organized, and confident communicator
  • Background in landscaping, horticulture, arboriculture, or property care
  • Hands-on knowledge of trees and ornamentals
  • Excellent written and verbal communication skills
  • Valid driver's license
  • A love for being outdoors and a drive to learn and grow
  • Bilingual Spanish/English is a plus
This is a growth-track position, ideal for someone who enjoys people, plants, and problem-solving. You'll be working shoulder-to-shoulder with a team that values training, professionalism, and long-term career development.
Benefits & Compensation:
  • Competitive salary: $60,000 - $80,000 annually (based on experience)
  • Paid time off, sick days, and holidays
  • Full-time, year-round position
  • Group health insurance plan
  • 401(k) retirement savings plan
  • Ongoing training and advancement opportunities
Based in Westchester County, proudly serving NY & CT.
Apply now to join a company where your work truly grows in value.

Employment Type: FULL_TIME

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