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Client Relations Manager Jobs in Utica, MI (NOW HIRING)

Law Firm

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Law Firm Collections Manager

Southfield, MI · On-site

$68K - $75K/yr

A well established and respected law firm in the Detroit area has an opportunity in their accounting department for a Client Relations Manager. This role will liaise between the firm, attorneys, and ...

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All JobsClient Relations JobsClient Relations Manager JobsClient Relations Manager Jobs in Utica, MI

Client Relations Manager information

See Utica, MI salary details

$26.5K

$52.4K

$89.4K

How much do client relations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client relations manager in Utica, MI is $52,350.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $59,300.00 per year, depending on experience, location, and employer.

What does a client relations manager do?

A Client Relations Manager is responsible for maintaining and strengthening relationships between a company and its clients. They act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with the company’s products or services. Their role often involves coordinating with internal teams, managing client accounts, and identifying opportunities to grow client partnerships. Ultimately, their goal is to foster long-term, positive relationships that benefit both the client and the company.

What are the key skills and qualifications needed to thrive as a client relations manager, and why are they important?

To thrive as a Client Relations Manager, you need a solid background in customer relationship management, business communication, and account management, often supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is typically required. Strong interpersonal skills, problem-solving ability, and proactive communication help build trust and ensure client satisfaction. These skills are crucial for retaining clients, resolving issues efficiently, and driving business growth.

What are some common challenges faced by client relations managers and how can they be addressed?

Client Relations Managers often encounter challenges such as managing multiple client expectations, handling difficult conversations, and ensuring seamless communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, maintain proactive communication, and establish clear processes for tracking client needs. Building trust through transparency and regular updates also helps in managing difficult situations and fostering long-term client relationships.

What is the difference between Client Relations Manager vs Account Executive?

AspectClient Relations ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and managing sales processes
Required SkillsCommunication, relationship management, customer serviceSales, negotiation, presentation skills
Work EnvironmentCustomer service teams, account management departmentsSales teams, business development units
Common Industry UsageMarketing, advertising, consultingAdvertising, tech, finance

While both roles involve client interaction, the Client Relations Manager focuses on nurturing existing relationships, whereas the Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for your business needs.

What are the most commonly searched types of Client Relations jobs in Utica, MI?

The most popular types of Client Relations jobs in Utica, MI are:

What cities near Utica, MI are hiring for Client Relations Manager jobs?

Cities near Utica, MI with the most Client Relations Manager job openings:

Client Relations Manager jobs near you
Infographic showing various Client Relations Manager job openings in Utica, MI as of June 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $52,350 per year, or $25.2 per hour.

Law firm Accounting / Client Relations Manager

Personnel Management Solutions, Inc.

Farmington Hills, MI • On-site

$60K - $80K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 2 days ago

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Job description

Law firm accounting /Client Relations Manager

Legal / Professional Services

Position Overview

A well-established Metro Detroit law firm is seeking an experienced Client Relations Manager to join its accounting and administrative team.

This position serves as an important liaison between the firm, its attorneys, and clients, with a focus on providing an excellent client experience while supporting the firm’s accounts receivable and collection efforts.

The Client Relations Manager will proactively communicate with clients regarding billing procedures, invoices, account balances, and payment options. The position will also work closely with attorneys and firm leadership to address outstanding balances and develop appropriate collection strategies.

The ideal candidate will combine excellent communication and relationship-building skills with strong financial acumen, professionalism, discretion, and persistence. This is an excellent opportunity for someone who understands that successful collections require both strong client relationships and appropriate follow-through.

Key Responsibilities

  • Contact new clients following engagement to explain billing practices, invoicing procedures, and available payment options.
  • Serve as a primary resource for clients with questions regarding invoices, payment methods, balances, and account status.
  • Develop and maintain positive working relationships with clients while reinforcing expectations regarding timely payment.
  • Monitor accounts receivable and client payment activity to identify trends, potential concerns, and delinquent accounts.
  • Proactively follow up with clients regarding outstanding invoices in a courteous, professional, and persistent manner.
  • Partner with attorneys and management to develop appropriate strategies for resolving past-due accounts.
  • Review aged accounts receivable and help prioritize collection initiatives.
  • Discuss, negotiate, and recommend payment arrangements when appropriate.
  • Document payment plans and maintain accurate records of client communications and collection activity.
  • Prepare semi-monthly and monthly accounts receivable and collection reports.
  • Handle sensitive client and financial information with the highest level of confidentiality.
  • Perform additional related duties as needed.

Qualifications

  • Associate’s degree required; bachelor’s degree in business, accounting, finance, communications, or a related field preferred.
  • Minimum of 3–5 years of experience in accounts receivable, collections, client relations, legal billing, or a related area.
  • Previous experience within a law firm or professional services environment is strongly preferred.
  • Working knowledge of applicable debt collection, consumer protection, and billing regulations, including the Fair Debt Collection Practices Act, or the ability to quickly develop such knowledge.
  • Strong interpersonal skills and the ability to communicate diplomatically and effectively with clients, attorneys, management, and staff.
  • Excellent customer service and relationship-management skills.
  • Ability to balance maintaining positive client relationships with the need to address outstanding financial obligations.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to conduct potentially sensitive or difficult financial conversations with professionalism, tact, and discretion.
  • Ability to remain calm and professional in challenging situations while maintaining a firm, respectful, and results-oriented approach.
  • Proficiency with Microsoft Office and familiarity with accounting, billing, or practice-management software.
  • Ability to review and analyze accounts receivable reports, prioritize accounts, and manage multiple responsibilities.
  • Sound judgment and demonstrated ability to handle confidential information.

Why Consider This Opportunity?

This is an opportunity to join a highly respected, established Metro Detroit law firm in a key client-facing position. The successful candidate will have significant interaction with attorneys, clients, accounting personnel, and firm leadership and will play an important role in both client satisfaction and the financial operations of the organization.

All inquiries and applications will be handled confidentially.

Company Description

Since the early 1990s, Personnel Management Solutions, Inc. has been a trusted recruiting partner to employers throughout the Michigan and Florida. Our recruiting specialists have built long-standing relationships by consistently identifying exceptional talent and delivering personalized staffing solutions tailored to each client's unique needs.

While we are widely recognized for our expertise in legal recruiting—serving law firms of all sizes and the legal departments of major corporations—we have also successfully partnered with accounting and architectural firms, automotive and manufacturing companies, nonprofit organizations, property management firms, and a wide range of other professional service organizations.

Our commitment to integrity, industry knowledge, and personalized service has earned us the trust of both employers and candidates for more than three decades. Whether assisting with a single strategic hire or building an entire team, Personnel Management Solutions is dedicated to connecting outstanding professionals with exceptional career opportunities.