Client Relations Manager Jobs in Montclair, NJ (NOW HIRING)

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The Hospitality Manager plays a central role in delivering a seamless, high-quality workplace experience for executives, staff, and distinguished guests. This individual is responsible for overseeing front-of-house (reception, guest services, hospitality) and back-of-house (housekeeping, facilities support, mail/supplies) operations. The role requires strong leadership, cultural awareness, and a refined understanding of luxury service standards to consistently exceed expectations in a high-profile international environment.

Compensation: Up to $130,000

Key Responsibilities

Operational Oversight

• Manage the daily operations of housekeeping, reception, catering/food & beverage services, and facilities maintenance.

• Ensure all areas, including reception, conference rooms, executive suites, cafes, and common spaces, reflect the highest level of cleanliness, presentation, and readiness.

• Maintain operational workflows that balance efficiency with service excellence.

Leadership & Team Supervision

• Conduct daily team briefings to set goals, assign responsibilities, and reinforce service priorities.

• Provide direct supervision, coaching, and performance feedback to service staff, ensuring accountability and high morale.

• Train and mentor new hires and floaters on service standards, client culture, and hospitality expectations.

• Monitor staffing levels, schedule coverage, and address absences or call-outs in real time.

Guest & Client Experience

• Serve as the visible leader of hospitality and client relations in the workplace, greeting executives, VIPs, and guests with discretion and warmth.

• Anticipate guest needs, ensuring personalized, culturally aware service that aligns with Forbes 5-star and LQA standards.

• Partner with Executive Services to plan and execute meetings, events, and special visits.

• Provide backup support for reception and guest ambassador roles as needed.

Housekeeping & Facilities Support

• Develop and oversee porter and housekeeping schedules, conducting daily quality checks to ensure pristine conditions.

• Track and resolve maintenance issues quickly through collaboration with Facilities Management.

• Ensure convenience rooms, pantries, and cafes are fully stocked and presentable.

• Manage and audit supplies for housekeeping, catering, and facilities (envelopes, boxes, beverages, amenities).

Reporting & Accountability

• Submit concise daily reports summarizing:

• Visitor and VIP activity.

• Maintenance updates and facility issues.

• Staffing levels and adjustments.

• Inventory status and supply needs.

• Maintain clear records of service delivery, issue resolution, and guest feedback.

• Ensure escalation processes are followed for unresolved service or facility concerns.

Service Standards & Compliance

• Enforce hospitality benchmarks such as Forbes 5-star and LQA criteria in all guest-facing and back-of-house operations.

• Conduct monthly audits of cafes, copy rooms, and housekeeping closets to ensure compliance with service and inventory standards.

• Promote and model corporate polish and professional presentation at all times.

Success Metrics

• Guest satisfaction scores and feedback.

• Accuracy, timeliness, and completeness of daily reports.

• Effective inventory management and supply availability.

• Strong engagement, retention, and performance of team members.

• Speed and effectiveness in responding to facility or service issues.

• Consistent demonstration of luxury service standards in all operations.

Required Skills & Qualifications

• Experience:5+ years in luxury hospitality, client relations, or corporate services, ideally in high-profile or culturally nuanced environments.

• Leadership:Proven ability to lead, motivate, and coach service teams with professionalism and empathy.

• Hospitality Standards:Deep understanding of Forbes 5-star, LQA, or equivalent luxury service benchmarks.

• Technical Skills:Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and strong reporting/documentation skills.

• Interpersonal Skills:Exceptional communication, discretion, and cultural awareness.

• Physical Requirements:Ability to lift 50+ pounds and manage physical aspects of facilities support.

• Professional Presence:Corporate polish, refined presentation, and comfort interacting with executives and VIP guests.

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Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

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