Client Relations Manager Jobs in Manchester, NH (NOW HIRING)

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the DoubleTree By Hilton Hotel Manchester Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice-we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree By Hilton Hotel Manchester Downtown with Pyramid Hotel Group can mean for you!

What you will have an opportunity to do:

Senior Sales Manager - FT

Key Responsibilities

Sales & Client Relations:

• Prospect, solicit, and secure new business opportunities for the hotel, with a primary focus on group rooms, corporate accounts, meetings, and assigned market segments.
• Respond to telephone, email, and walk-in inquiries regarding group room blocks, meetings, and hotel services.
• Convert qualified inquiries into confirmed business through timely follow-up, professional communication, and strong closing skills.
• Maintain strong relationships with clients, meeting planners, corporate contacts, and local organizations to drive repeat business and referrals.
• Stay informed about local business activity, market trends, competitor activity, community events, and demand generators to identify new sales opportunities.
• Conduct site tours, client appointments, sales calls, networking appointments, and property presentations as needed.

Group Sales & Event Coordination:

• Prepare proposals, contracts, group resumes, room block agreements, and supporting documentation for confirmed business.
• Coordinate group details with operational teams including Front Office, Reservations, Banquets, Culinary, Sales, Revenue Management, and Accounting.
• Ensure group details, billing instructions, arrival patterns, concessions, cut-off dates, and special requests are clearly communicated and properly documented.
• Partner with Catering and Event teams when group business includes meeting space, food and beverage, or banquet needs.
• Monitor assigned groups from initial booking through arrival, execution, and post-event follow-up to ensure client satisfaction.

Administrative & Operational Support:

• Maintain accurate, organized, and up-to-date sales files and electronic documentation.
• Ensure all account, contact, activity, and booking information is properly recorded in the property's sales system, such as Delphi, SalesPro, or equivalent.
• Complete timely follow-up on leads, proposals, contracts, traces, definite bookings, and lost business.
• Monitor contract terms, deposits, billing arrangements, attrition, cancellation terms, and cut-off dates to ensure compliance with hotel policies.
• Communicate clearly with hotel leadership and department heads regarding upcoming groups, VIPs, high-impact arrivals, and client expectations.

Revenue & Business Development:

• Support hotel revenue goals by actively pursuing new accounts, increasing group room revenue, and identifying opportunities to grow overall account production.
• Recommend strategies to:
  • Develop new market segments
  • Increase group room nights
  • Grow average daily rate where appropriate
  • Maximize meeting space and catering opportunities
  • Improve repeat business and account retention
• Partner with the Director of Sales, Revenue Management, and hotel leadership to evaluate business opportunities and ensure sales efforts align with hotel revenue strategy.
• Maintain awareness of need periods, compression dates, special events, and market demand to help maximize revenue opportunities.

Guest Experience & Service Excellence:

• Maintain a high level of professionalism and service when interacting with guests, clients, meeting planners, and hotel associates.
• Ensure client expectations are clearly understood and communicated to the appropriate hotel teams.
• Follow up with clients before, during, and after group stays or events to ensure satisfaction and identify future opportunities.
• Represent the hotel in a positive, professional manner at all times.
• Remain attentive, courteous, and helpful to guests, clients, and team members.

Safety & Compliance:

• Follow all workplace safety standards.
• Report unsafe conditions or concerns to hotel leadership immediately.
• Ensure compliance with hotel policies, operational procedures, brand standards, and sales documentation requirements.
• Handle client information, contracts, negotiated rates, and billing details with appropriate confidentiality and accuracy.

Qualifications

Education & Experience:

• High school diploma or equivalent required.
• College degree in Hospitality Management, Business, Sales, Marketing, or related field preferred.
• Minimum of 2-4 years of hotel sales, group sales, hospitality sales, catering sales, or related hotel experience required.
• Prior experience with full-service hotel sales, group rooms, corporate accounts, meetings, or convention business preferred.
• Experience working with hotel sales systems such as Delphi, SalesPro, CI/TY, or equivalent preferred.

Skills & Competencies:

• Strong communication, negotiation, and interpersonal skills.
• Proven ability to build client relationships and close business.
• Excellent organizational and multitasking abilities.
• Customer-service oriented with a hospitality mindset.
• Strong attention to detail and follow-through.
• Ability to work independently while also partnering effectively with hotel operations and leadership teams.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
• Ability to learn and utilize hotel sales, catering, and property management systems.
• Professional appearance, positive attitude, and ability to represent the hotel well in client-facing situations.

#IND200

#ZR250

What are we looking for?

• College degree in Hospitality Management, Business, Sales, Marketing, or related field preferred.
• Minimum of 2-4 years of hotel sales, group sales, hospitality sales, catering sales, or related hotel experience required.
• Prior experience with full-service hotel sales, group rooms, corporate accounts, meetings, or convention business preferred.
• Experience working with hotel sales systems such as Delphi, SalesPro, CI/TY, or equivalent preferred.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.