Client Relations Manager Jobs in Madison, AL (NOW HIRING)

Location: Huntsville , Alabama and/or Colorado Springs, Colorado
Title: Engineering Project Manager IV/ Senior Project Manager
Schedule (FT/PT): Regular Full Time
Travel Required: Yes (0-25%)
Government Clearance: Ability to Obtain
At LBYD Federal, "Large Firm Expertise, Small Firm Responsiveness", is the motto that we put into action every day. We perform high quality planning, engineering, architecture, and professional services in a fast-paced and collaborative environment, with our employees being our greatest asset. We offer you the opportunity to work on exciting and challenging projects for a wide variety of federal clients nationwide. LBYD Federal prides ourselves in being responsive to our clients and partners by empowering you to make decisions and build trust on the front lines. We also provide exceptional opportunities for you to develop and grow your career through education, training, certifications, work assignments, and advancement. We also provide additional career growth opportunities across affiliated business lines including Engineering, Environmental, Construction, and Mission Support activities.
LBYD Federal has a highly competitive benefits package including 401(k) matching and medical, dental, and life insurance options. We have a formalized mentorship program, professional development through North Wind University, a health & wellness program, and an employee service awards program to enhance your experience and job satisfaction. Additionally, we support the communities where we live and work by taking part in community fundraisers and volunteering through local organizations. LBYD Federal is a diverse, veteran-friendly firm that provides the right environment for leaders and results-oriented professionals to thrive. Come join our team!
POSITION PURPOSE:
Leads, manages, plans, and coordinates project activities to ensure that goals and objectives of projects are accomplished within prescribed time frame and funding parameters. Provides and maintains project technical direction, quality, schedule, client relations, financials, records, and reports for use in overall company management.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Team Leadership:

• Lead, direct, and coordinate the project delivery team including designers, reviewers, administrators, and subconsultants.
• Coordinate supporting actions from shared services functions (e.g., contracting, accounting, legal, human resources, project excellence & delivery)
• Meet ethical standards for Professional Engineer or Architecture licensure.

Communications:

• Lead and facilitate project delivery team meetings and client / stakeholder coordination meetings where required.
• Provide clear and concise updates, with issues and proposed solutions, to the client on a regular basis.
• Distribute, provide direction, and follow up as needed on client communications, RFI responses, review comments, scope updates, schedule updates, and related items with the design team.

Client Relations:

• Develop trusted partner relationships with clients that result in follow-on work.
• Maintain regular contact with clients to obtain feedback and assess overall satisfaction.
• Coordinate with clients to receive specific feedback and make any adjustments necessary to obtain superior client ratings at the midpoint and/or the end of the project (e.g., CPARs, PPQs).
• Assist clients in preparing scopes of services for project requirements.

Contract Management:

• Understand all parts of the contract as well as flow-down requirements from other governing contracts (IDIQ, MACC, MATOC, SATOC, etc.).
• Ensure any assumptions or exclusions are contained in the final contract.
• Facilitate contract signatures, final execution, NTP, and closeout.
• Ensure the project delivery team understand the scope of work and their role in the project team. Define limits and roles between disciplines.

• Ensure project design complies with and stays within contracted scope of work. Avoid scope creep, be vigilant of changes, obtain contract modifications, and minimize work at risk.
• Prepare and execute subcontracts (teaming agreements, PO's, etc.) for subcontractors.

Production Management:

• Oversee production of design deliverables.
• Coordinate project data downloads and uploads with the client.
• Interface with the client to obtain project information required by the design team (RFI's, clarifications, review comments, comment responses)
• Oversee construction phase services as required by the project scope of work. Delegate questions, RFI's, revisions to appropriate team member as needed.
• Maintain project risk register and issue list.

Schedule Management:

• Prepare project design schedule in compliance with the contract requirements.
• Review and update the baseline schedule on a regular basis. Update the project team on changes and upcoming deadlines.
• Notify the client of schedule impacts, obstacles, and delays and propose solutions.

Cost Management:

• Establish and update the project budget and forecast to completion.
• Review budget regularly and work with the internal team to stay within budget.
• Maintain current invoicing, accounts receivable (AR), and accounts payable (AP), and accruals with clients and subconsultants.
• Establish invoicing schedule with clients with preference to monthly invoicing (vs. milestone invoicing). Invoice clients at the earliest possible time.
• Ensure that design stays within the client's expected construction budget. If over budget, provide the client options to reduce costs and/or de-scope the project.

Quality Control:

• Coordinate and ensure compliance with the quality control program.
• Implement and oversee quality control actions to include data quality review, peer review, independent technical review, compliance review, and management review.
• Perform management review of design deliverables developed by project team, including subconsultants, for technical sufficiency, completeness, accuracy, and contract compliance prior to submission to the client.
• Implement use of quality control checklists on each project.
• Prepare and execute quality control signature sheet capturing all disciplines.

Business Development:

• Coordinate with business development team to update the pipeline and support capture and proposal efforts for new work.
• Build client network to perform periodic outreach to prospective clients.
• Manage client programs to foster relationships as their trusted technical expertise.

MINIMUM QUALIFICATIONS:
Education and Experience:

• Bachelor's degree in Engineering, Architecture or related field
• Professional Engineer Registration (P.E.) or Registered Architect (RA).
• 11-15 years project management experience
• Minimum 5 years of design experience
• Ability to manage multiple, large size, complex, single or multi-disciplinary projects independently.

Skills and Abilities:

• Displays leadership skills.
• Fosters a positive work environment.
• Respects the role of others on the design team.
• Ability to delegate tasks to others.
• Ability to manage the project from inception to completion.
• Aptitude to lead others in design of a project and ensure project completeness.
• Organized, able to prioritize tasks, and have strong time management skills.
• Strong verbal communications and technical writing skills.
• Ability to communicate with internal and external project team members and various project stakeholders, including but not limited to clients, jurisdictional and utility authorities, and members of the community.
• Proficient using spreadsheets, word processing, and standard office software.
• Must be highly motivated, proactive, a critical thinker, and willing to take on new opportunities.

SPECIAL REQUIREMENTS:
May be required to travel periodically to project meetings and construction sites. Typically, day trips or overnight trips, however occasionally longer trips are necessary.
PREFERRED QUALIFICATIONS:

• PMP Certification considered a plus.

PHYSICAL DEMANDS:
Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like files, ledgers, and small tools.
REASONABLE ACCOMMODATION:
North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.
North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.
Proof of citizenship will be required as a condition of employment.
Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.
The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information NW collects and for what purpose. The Employee Privacy Notice can be accessed here: https://northwindgrp.com/wp-com .