Client Relations Manager Jobs in Ontario (NOW HIRING)

About You:

• Ability to manage all aspects of a team and/or teams - leadership, coaching, recruitment, team building, problem resolution, motivation, training and development of staff and managers
• Good liaison skills across all levels of the organization
• Possess extensive experience in all aspects of client servicing
• Solid understanding of the finance industry and financial markets
• Previous experience gained within an Investor Relations/Unit Registry environment

Salary Range: CAD $105,000 - CAD $145,000 

• This posting is for an existing vacancy.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Your Role: 

The Vice President will work directly as a partner of the Senior Vice President of Private Equity in the overall management of the PE IR department to deliver the following responsibilities listed below.

Client Relationship Management:

• Adopt a pro-active role in establishing Citco as a partner
• Think strategically and assess potential impact on operational capacity when assessing client (internal/external) requirements
• Understand current client needs/strategies and anticipate future client needs
• Deliver innovated solutions to clients
• Develop and sustain client relationship by initiating communication on a regular basis, both by telephone and in person
• Respect client confidentiality and sensitivity of information shared
• Keep customer (internal/external) informed of trends and issues relevant to their services

Client Servicing:

• Maintain a pro-active customer focus at all times
• Constantly review client utilization of deliverables; eliminate unnecessary service where appropriate
• Enhance current servicing levels, deliver beyond client expectations
• Develop and implement best practice on all processes; eliminate non-value-added tasks
• Monitor internal service delivery levels against established standards (contractual Service Level Agreements)
• Establish and document business contingency plans for all areas of responsibility
• Facilitate new business installations, managing all phases ensuring timely and accurate completion

Financial and Risk Management:

• Budget preparation and in managing costs within the department
• Ensure full adherence and implementation of the corporate and local risk policy, manage and minimize claims
• Ensure all control procedures and internal reporting requirements are met
• Assess and monitor the operational risks in the department
• Monitor risk reporting to ensure adherence to department's procedures

Resource and Staff Management:

• Direct report managerial - development, coaching and succession planning including the completion of performance reviews and individual development plans
• Develop management and technical skills of managers
• Provide staff management support to the managers, assisting them to effectively deal with staff issues
• Create an environment that motivates rewards and supports staff
• Actively participate in the recruitment process

Leadership Skills:

• Set challenging team goals and empower people to achieve them
• Keep people focused on critical goals and deadlines through frequent and consistent communication
• Motivate people by creating a high performance environment that is both challenging and exciting
• Promote and support change initiatives within the business
• Actively contribute to corporate initiatives as part of the management team

Other:

• Private Equity experience
• Keep up to date on legislative requirements and standards
• Be acutely aware of changing market, impact on existing and potential client base
• Gain detailed knowledge and understanding of Citco's products, policies and procedures
• Participate in projects that will enhance the delivery of service to our clients, as well as offer opportunity for staff and self-development
• Participate in organizational strategic initiatives