Client Relations Associate Jobs in Edmonton, AB (NOW HIRING)

The Maintenance Manager is responsible for leading the maintenance operations across the assigned Shepherd's Care Foundation portfolio, ensuring safe, reliable, and compliant building operations. The successful candidate will provide leadership to the maintenance team, oversee preventative and corrective maintenance programs, manage contracted services, support capital improvement projects, and foster strong client relationships while ensuring compliance with Shepherd's Care Foundation policies, regulatory requirements, and Aramark operational standards.

Healthcare - Aramark 

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover. 

Leadership & Operations

• Lead the day-to-day maintenance operations across the assigned portfolio, ensuring safe, efficient, and compliant building operations.
• The successful candidate is expected to actively support the maintenance team by assisting with work orders, inspections, troubleshooting, and facility assessments as required.
• Supervise, coach, develop, and support maintenance employees, including orientation, scheduling, performance management, and ongoing training.
• Plan, assign, prioritize, and inspect maintenance activities to ensure work is completed safely, efficiently, and in accordance with regulatory requirements and organizational standards.
• Ensure appropriate staffing coverage and designate responsibilities during planned absences to maintain continuity of service.

Maintenance & Asset Management

• Coordinate preventive maintenance, corrective maintenance, work orders, inspections, and asset management activities using the Computerized Maintenance Management System (CMMS).
• Ensure maintenance records, asset information, and preventive maintenance schedules are maintained accurately within FitPro/CMMS.
• Develop and maintain a comprehensive understanding of all building systems across the assigned portfolio.
• Prepare repair estimates and assist in the planning and execution of maintenance and facility improvement projects.
• Support capital renewal initiatives and coordinate contractors and vendors to ensure projects are completed safely, on schedule, and within scope.

Building Systems & Compliance

• Oversee maintenance programs and regulatory compliance for HVAC systems, electrical systems, emergency generators, fire and life safety systems, medical gas and oxygen systems, building automation systems (BMS), access control systems, and other critical building infrastructure, as applicable.
• Conduct fire and life safety drills and support emergency preparedness activities in accordance with regulatory requirements.
• Promote a safe work environment and ensure compliance with Occupational Health & Safety legislation and all applicable regulatory requirements.

Vendor & Financial Management

• Manage contracted maintenance services, including obtaining quotations, coordinating vendors, monitoring performance, and verifying completed work.
• Manage procurement activities related to maintenance, including purchasing, contractor administration, and inventory management.
• Monitor maintenance budgets and ensure the effective utilization of labour, equipment, materials, and contracted services.

Client Relations & Continuous Improvement

• Develop and maintain effective working relationships with clients, residents, contractors, vendors, and Aramark associates.
• Maintain proactive communication with the Client regarding operational priorities, staffing changes, planned maintenance activities, and service impacts.
• Keep the Client and General Manager informed of maintenance priorities, operational issues, capital requirements, risks, and service improvements.
• Maintain departmental quality assurance programs and identify opportunities to improve operational efficiency, productivity, and preventive maintenance processes.
• Participate in Home, Community, and District committees as assigned.

Reporting & Administration

• Prepare and submit weekly, monthly, annual, and other operational reports as required.
• Maintain confidentiality of resident, client, and operational information.
• Perform other duties as assigned in support of the maintenance operation.

• Minimum 3–5 years of supervisory experience and at least 5 years of building operations experience in the maintenance department of an acute care, long-term care, continuing care, senior living, or congregate living facility.
• Experience managing contracted maintenance services, procurement, and obtaining quotations for construction, repair, and maintenance projects is required.
• Degree in Facilities Management or a related field from a recognized Canadian institution. Relevant certifications or equivalent experience will also be considered, including Certified Engineering Technologist (CET), Certified Facility Manager (CFM), Building Environmental Systems, Building Operator Class 4 (Alberta), or a recognized skilled trade certification- CFM or CET.
• Knowledge of Canadian Standards Association (CSA) codes and applicable federal, provincial, and local regulations related to building operations and maintenance.
• Demonstrated experience using a Computerized Maintenance Management System (CMMS) to manage preventive maintenance, work orders, asset management, and compliance reporting.
•  Strong leadership, communication, organizational, and interpersonal skills.
• Financial acumen with experience managing operating budgets and analyzing maintenance expenditures.
• Physical ability to lift and move equipment and materials and perform duties that require standing and walking for extended periods.

• This position is based at Kensington Village, with regular travel to other Shepherd's Care Foundation sites within the assigned portfolio.
• Occasional after-hours support may be required to respond to operational emergencies and critical building issues.
• The role requires frequent interaction with residents, clients, contractors, vendors, and multidisciplinary care teams in an active healthcare environment.

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.