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Client Relationship Manager Jobs in Edmonton, AB

VC3

Manager, Client Relationship Manager

Edmonton, AB · On-site

The Manager, Client Relationship Managers must be able to deliver effective leadership, strategy, follow-up and direction that aligns with the overall goals of the organization. The Manager, Client ...

Td

Relationship Manager (ATH:436)

Edmonton, AB · On-site

CA$96K - CA$136K/yr

The Relationship Manager is accountable for delivering a superior customer experience while driving ... TD is deeply committed to being a leader in client experience, that is why we believe that all ...

CIBC

Analyst, Client Onboarding & Service

Edmonton, AB · Hybrid

Work closely with Relationship Managers, Cash Managers and other internal stakeholders to support client requests. Work with clients directly to help answer commonly asked questions and inquiries on ...

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Client Relationship Manager information

See Edmonton, AB salary details

$23K

$51.4K

$89K

How much do client relationship manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for client relationship manager in Edmonton, AB is $51,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $57,000.00 per year, depending on experience, location, and employer.

What is a client relationship manager?

A client relationship manager oversees the relations between a company and its clients. As a client relationship manager, your job duties involve establishing new relationships, maintaining current relationships, and developing strategies to enhance all communications. You often manage client services and help resolve all client complaints. You mostly communicate with clients by phone or email but are sometimes required to meet with them in person. Companies in almost all industries hire client relationship managers. It’s important to have some work experience in the organization’s specific industry.

What are the key skills and qualifications needed to thrive as a client relationship manager, and why are they important?

To thrive as a Client Relationship Manager, you need a solid background in account management, customer service, and business communication, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce and proficiency in data analysis tools are typically required. Outstanding interpersonal skills, problem-solving abilities, and emotional intelligence set top performers apart in this role. These skills are crucial for building strong client partnerships, ensuring customer satisfaction, and driving business growth.

How does a client relationship manager typically collaborate with sales and account management teams?

As a Client Relationship Manager, you frequently act as a bridge between clients and internal teams such as sales and account management. You'll participate in regular strategy sessions, share client feedback, and help develop tailored solutions that address client needs while supporting business goals. Effective collaboration often involves joint meetings, coordinating on proposals or renewals, and ensuring seamless communication to deliver a consistent and positive client experience. This cross-functional teamwork is essential for both client satisfaction and long-term retention.

What is the difference between Client Relationship Manager vs Account Executive?

AspectClient Relationship ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and closing sales
Work EnvironmentOngoing client support, account managementSales meetings, prospecting, negotiations
Required SkillsCommunication, relationship-building, customer serviceSales techniques, negotiation, product knowledge
Industry UsageCustomer service, consulting, financeSales, marketing, advertising

While both roles involve client interaction, the Client Relationship Manager focuses on nurturing existing accounts, whereas the Account Executive primarily aims to acquire new clients and drive sales. Understanding these differences helps organizations assign the right responsibilities and candidates for each position.

How much do client relationship managers make in the US?

In the US, client relationship managers typically earn an average salary between $60,000 and $100,000 annually, depending on experience, industry, and location. Senior or specialized roles can pay higher, often exceeding $120,000 with bonuses and benefits included.

How much does a client relationship manager make?

The average salary for a client relationship manager typically ranges from $50,000 to $85,000 per year, depending on experience, industry, and location. Senior or specialized roles can earn higher salaries, and many positions include bonuses or commissions based on performance.

Is a client relationship manager a good job?

A client relationship manager is a role focused on maintaining and strengthening client connections, often requiring strong communication and interpersonal skills. It can be a rewarding career with opportunities for advancement, especially in industries like finance, technology, and consulting. Job satisfaction depends on individual preferences, work environment, and the ability to meet client needs effectively.
More about Client Relationship Manager jobs

What are the most commonly searched types of Client Relationship jobs in Edmonton, AB?

The most popular types of Client Relationship jobs in Edmonton, AB are:

What job categories do people searching Client Relationship Manager jobs in Edmonton, AB look for?

The top searched job categories for Client Relationship Manager jobs in Edmonton, AB are:

What cities near Edmonton, AB are hiring for Client Relationship Manager jobs?

Cities near Edmonton, AB with the most Client Relationship Manager job openings:

Client Relationship Manager jobs near you
Infographic showing various Client Relationship Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $51,408 per year, or $24.7 per hour.

Manager, Client Relationship Manager

VC3

Edmonton, AB • On-site

Full-time

Re-posted 25 days ago

Job description

Description
Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our clients.  Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, reduced lost revenue and enhanced business agility.
 
The Manager, Client Relationship Managers must be able to deliver effective leadership, strategy, follow-up and direction that aligns with the overall goals of the organization.
 
The Manager, Client Relationship Managers will work directly with the client team and VC3’s technical teams to ensure the smooth and successful delivery of technical services – service desk, project work, proactive maintenance, procurement, training, and ongoing support.  
 
To deliver an exceptional result, you will need to stay abreast across service delivery, technology upgrade cycles, and project schedules as well as current and future client needs.  We are a data driven company and analysis for decision making and overall strategy is ongoing.  
 
Culture is an integral part of working at VC3. Our company values represent the most important values, the ones we live by: 
Passionately Curious
We challenge the status quo seek continual improvement and are constantly learning.
Go Beyond
We show our care through positively impacting others through our actions properly communicating expectations, and executing them consistently
Serve as One
Together we are greater than the sum of our individuals, and that teamwork is essential to success
Own It
We have the courage to do what’s right, resolve to take responsibility, and the grit to cross the finish line
 
Our Noble Promise - “Developing Growth Minded People” – This is the driving force behind our values and why we do what we do.

Key Responsibilities
  • Perform staff reviews, coaching, performance accountability, manage headcount, hiring and overall HR management for your team.  
  • Build a culture of continuous improvement via feedback, coaching and staff development.
  • Ensure team members lead regular check-in meetings with the client, covering client satisfaction, issue trending, ongoing/upcoming projects, system performance, change management, and potential technical improvements.
  • Assist team with development and delivery of high value client reporting and communication.
  • Train your team on managing day to day client requests, such as invoice questions, client concerns, and escalations.
  • Help your team understand the planning, schedule, scope, and budget cycles for project implementations.  
  • Coach team to understand their client Roadmaps, Budgets, and Annual Planning, so that we can help clients achieve technology objectives and meet required standards by obtaining the correct technical solutions.
  • Facilitate communication, cooperation, and continual improvement with other departments to ensure we provide an exceptional client experience.
  • Work with the team to ensure accurate and timely submission and payment of invoices.
  • Ensure that workflows and procedures are being followed.  
  • Ensure objectives are clear, that progress is tracked, and that results are reviewed; instill a culture of high performance.
  • Ensure quality administrative results from your team.  For example, real-time time entry, timely submission of timesheets and expenses, frequent and business appropriate client communications, and overall professionalism 
  • Act as an escalation point for critical client issues, communicate and manage communication with clients and internally as required.
  • Proactive issue trending and data reporting for the improvement of key metrics.
  • Communicate with all parties in a constructive manner to guarantee client expectations are met.
  • Responsible for the scheduling, time and utilization management of team members.  
  • Leading and managing business initiative planning that may include business cases, data & financial analysis, risk assessments, cost/benefit analysis, and feasibility studies.
  • Develop, implement, and effectively maintain processes, standards, guidelines and procedures within the department. Ensure this documentation is followed by all and is posted in an area accessible to team members and other departments that may need it.
  • Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post incident reviews.  
  • Liaise with internal and external resources to provide detailed analysis of the operations and opportunities for improvement to meet SLA's and internal efficiencies.
  • Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services.

Additional Responsibilities:
  • Build relationships with clients and team members and serve as a trusted point of contact.
  • Provide timely responses and guidance to client and internal requests.
  • Maintain accurate and up to date documentation.
  • Maintain accurate and real time up to date timesheets.
  • Attend, present training & lead team meetings as required.
  • Assist CRMs with continuous improvement initiatives.
  • Be a leader within the company, attending staff events, participating in meetings, encouraging a positive morale and holding all employees accountable.  Set the example to follow for client service

Skills, Knowledge & Expertise
  • Relationship Building: Must demonstrate the ability to build and manage relationships with clients (internal and external) through consistent and proactive communications.  This is most effective by acting responsive and being reliable to client needs.
  • Collaboration: You will need to network throughout the organization to pull in the appropriate resources to address the customer’s needs throughout their lifecycle.
  • Business Analysis:  You must be able to identify and assess a client’s business goals, needs and perceptions. By performing analysis on that information and working with various teams within VC3, this information is transformed in to winning solutions for the client.
  • Data Analysis:  You must have the necessary experience and knowledge in order to assess the internal performance. These metrics will include analysis of Key Performance Indicators that define client use, like costs, risks and profit. The ability to assess a client’s use of VC3 services is also key in identifying long running issues or trends. 
  • 3 years + technical experience is required.
  • 3 years + in progressively responsible Management roles.
  • ITIL Foundations certification is required, ITIL Practitioner or above desired, Microsoft MCP or above required, equivalents i.e. CIPS ISP, ITCP or Management Diploma.
  • Strong organizational, time management, presentation and customer service skills.
  • The ability to prioritize multiple issues or initiatives simultaneously is expected.