Client Program Coordinator Jobs in Seattle, WA (NOW HIRING)

FCS Program Coordinator

REPORTS TO: Program Manager

PAY RANGE: $32.45 - 34.51 hourly

HOURS: Full time

POSITION TYPE: Exempt

The FCS Program Coordinator will be responsible for supporting the Foundational Community

Supports Medicaid billing program at the Low Income Housing Institute. This Medicaid program is

integrated throughout our diverse social service programming to support housing search and

placement activities in a variety of locations, such as Tiny House Villages, Shelters and Permanent

Supportive Housing programs. This position will train case management staff on best practices for

getting our clients enrolled in the FCS program and support case management staff with questions

they have about program operations. The role will also be integral in maintaining data accuracy of

the FCS program within our Salesforce content management system and other related systems.

This position will include both in-office and onsite work.

Responsibilities:

FCS Program Training

● Train Case Managers on the FCS assessment process, resubmissions and supporting

documentation

● Perform onsite sessions for both groups and individuals

● Contribute to program documentation as needed and track case management engagement

● Respond to support requests from case managers and supervisors

Medicaid Eligibility and Program Support

● Research client Medicaid benefits and behavioral health history in relevant databases to

determine program eligibility based on health and risk factors

● Regularly report out to supportive services staff and leadership on changes to Medicaid/FCS

● Train and assist Case Management teams with Medicaid enrollments for clients

● Remain up to date on HCA and Wellpoint standards

Assessments and Submissions

● Input and manage program enrollment approvals and denials

● Work with Case Management on assessments and resubmissions

● Monitor enrollments for timeliness and consistency

● Track enrollment trends and outcomes

Program Support

● Provide support for Case Managers on how to compose case notes for FCS billing eligibility

● Maintain accurate enrollment records on Salesforce CMS

● Review the accuracy and completeness of assessments and documentation by case

managers, prepare documents to send to the funder for authorization.

● Coordinate performance updates with supervisors as needed.

● Prepare requests for authorization that were not acknowledged or did not receive a response

from approval partners.

● Assist FCS PM with all internal and external Fidelity reviews and training.

● Review authorization denials and communicate with relevant team members to obtain

additional justification for eligibility and resubmit assessments for approvals.

● Work with program staff and supervisors to obtain any missing or incomplete documentation.

● Assist in preparing statistical reports as needed.

● Regularly scheduled program check-ins with site supervisors.

● Weekly check-ins with FCS Program Manager for support and oversight

● Utilize Personal Protective Equipment (PPE) and follow PPE protocols.

● Other related tasks as assigned.

Qualifications:

● Proven ability to work with minimal supervision.

● Experience with Content Management Systems, Salesforce a plus

● Experience with data management

● High level of experience with Excel, Google Sheets and CSV exports

● Demonstrated ability to work with people with sensitivity to cultural, race, gender, mental

health and class issues, and a demonstrated commitment to low-income housing and ending

homelessness.

● Experience working with low-income people.

● Excellent problem solving and conflict resolution skills.

● Excellent communication skills.

● BA degree or work experience equivalence.

● Two (2) years’ experience in administrative/operations setting.

● Accurate filing skills/attention to detail.

● Ability to structure tasks and responsibilities within a weekly schedule in order to meet due

dates and funding deadlines.

● Computer skills, including proficiency in Microsoft office products.

● Proficiency with Microsoft Excel to include basic formulas, filters, and pivot tables.

● Familiarity with working for a not-for-profit organization.

● Demonstrated ability to maintain strict confidentiality.

● Ability to work as a member of a diverse team in a fast-paced setting.

● Support and contribute to a creative, collaborative and respectful environment that promotes

teamwork.

● Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent

services and work effectively in multi-cultural situations.

Benefits for this position (pro-rated for part time employees)

 Generous vacation and sick leave

 10 paid holidays and 1 floating holiday

 Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)

 Employer-Paid Life and AD&D Insurance

 401k offered for unionized employees (through OPEIU8)

 403b offered for non-union employees

 Employee Assistance Program

 Travel Assistance Program

 Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and

managing low-income housing; developing innovative solutions to homelessness; advocating for

housing justice; providing supportive services; and operating hygiene services for homeless people

at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages

over 3,000 units including rental housing, permanent supportive housing and transitional housing.

The populations served include: families, singles, seniors, veterans, young adults, immigrants, low

wage workers, and people living with physical and mental disabilities. LIHI is one of the largest

nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and

five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution

to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and

our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and

dedicated to taking bold steps in ending homelessness and creating supportive communities for

people to thrive.