OVERVIEW
The Operations Lead is critical in the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.ย ย ย
Operations Leaderย
- Lead & execute inventory management processes effectively with a focus om maximizing inventory accuracy and reducing shrinkย
- Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gapsย
- Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply managementย
- Champion strong visual standards for the sales floorย
- Support a safe work environment and efficient operation through strong stockroom standards and processesย
Business Leaderย ย
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximizedย
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategiesย
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guestsย
People Leaderย
- Leads by example and inspires staff in daily operations and guest experience.ย
- Directly oversee the Operations Associates; responsible for recruitment and development of talentย
- Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leaderย
Business Partnerย
- Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executedย
- Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)ย
Operations Lead Qualifications:ย
- 2+ Years prior work experience in a client-centric, sales environmentย
- Proven leadership capabilities demonstrating excellent decision makingย
- Values feedback, receptive to receiving feedback and eager to provideย
- High energy, upbeat and enthusiastic with the ability to integrate fun and workย
- Self-motivated with a desire to achieve results and excel individually, and as a teamย
- Excellent interpersonal and written communication skillsย
- Aligns with and embodies ALO's guiding principles
- Job Level: Associate
The Lead role is full-time and requires 32 - 40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have openย availability and are expected to work variable shifts including peak days and weekends.ย All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).ย
JUST SOME OF THE PERKSย
- Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors
- Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
- 401K with company matching (Full-Time Employees)
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries
The Company's Lead base pay ranges from $22.00 - $26.00/ hour in Walnut Creek, CA. Please also note, Leads are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company's total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness.ย
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