Client Support Specialist II
Omaha, NE · On-site
Follow established incident management and escalation procedures * Participate in incident response ... Provide technical troubleshooting across ICE Mortgage Technology platforms and integrations
Omaha, NE · On-site
Follow established incident management and escalation procedures * Participate in incident response ... Provide technical troubleshooting across ICE Mortgage Technology platforms and integrations
Omaha, NE · On-site
Follow established incident management and escalation procedures * Participate in incident response ... Provide technical troubleshooting across ICE Mortgage Technology platforms and integrations
Omaha, NE · Remote
$28 - $30/hr
You'll work extensively inside QuickBooks Online while integrating multiple business applications ... Partner closely with the Implementation Manager and internal accounting team to ensure smooth ...
New
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Omaha, NE · Remote
$28 - $30/hr
You'll work extensively inside QuickBooks Online while integrating multiple business applications ... Partner closely with the Implementation Manager and internal accounting team to ensure smooth ...
New
Lincoln, NE · On-site
$100K - $150K/yr
The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Develop and document an Account Plan at least annually that includes the integration of other defi ...
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Lincoln, NE · On-site
$100K - $150K/yr
The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Develop and document an Account Plan at least annually that includes the integration of other defi ...
Lincoln, NE · On-site
$100K - $150K/yr
The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Develop and document an Account Plan at least annually that includes the integration of other defi ...
Quick apply
Lincoln, NE · On-site
$100K - $150K/yr
The Senior Client Executive assumes the leadership role in managing defi SOLUTIONS business ... Develop and document an Account Plan at least annually that includes the integration of other defi ...
Omaha, NE · On-site
The Project Manager is the primary driver of a successful ERP deployment experience for DMSi ... integrations * Serve as the primary client contact from project kickoff through closure - building ...
Omaha, NE · On-site
The Project Manager is the primary driver of a successful ERP deployment experience for DMSi ... integrations * Serve as the primary client contact from project kickoff through closure - building ...
Omaha, NE · On-site
That's why we don't view client relationships as accounts to manage-we view them as partnerships to ... You don't need to be the person writing code or building integrations, but you understand enough ...
Omaha, NE · On-site
That's why we don't view client relationships as accounts to manage-we view them as partnerships to ... You don't need to be the person writing code or building integrations, but you understand enough ...
Omaha, NE · Hybrid
That's why we don't view client relationships as accounts to manage-we view them as partnerships to ... You don't need to be the person writing code or building integrations, but you understand enough ...
Omaha, NE · Hybrid
That's why we don't view client relationships as accounts to manage-we view them as partnerships to ... You don't need to be the person writing code or building integrations, but you understand enough ...
Omaha, NE · Hybrid
That's why we don't view client relationships as accounts to manage-we view them as partnerships to ... You don't need to be the person writing code or building integrations, but you understand enough ...
Omaha, NE · Hybrid
That's why we don't view client relationships as accounts to manage-we view them as partnerships to ... You don't need to be the person writing code or building integrations, but you understand enough ...
Omaha, NE · On-site
The Project Manager is the primary driver of a successful ERP deployment experience for DMSi ... integrations * Serve as the primary client contact from project kickoff through closure - building ...
Omaha, NE · On-site
The Project Manager is the primary driver of a successful ERP deployment experience for DMSi ... integrations * Serve as the primary client contact from project kickoff through closure - building ...
West Point, NE · On-site
$15 - $19/hr
We proudly serve the Midwest agricultural community with our unique integration of insurance and ... will be made by the management of this franchisee. All inquiries about employment at this ...
West Point, NE · On-site
$15 - $19/hr
We proudly serve the Midwest agricultural community with our unique integration of insurance and ... will be made by the management of this franchisee. All inquiries about employment at this ...
Gretna, NE · On-site
The Project Manager (PM) is responsible for overseeing the successful implementation of integration systems, ensuring client satisfaction from project inception to completion. This role requires a ...
Gretna, NE · On-site
The Project Manager (PM) is responsible for overseeing the successful implementation of integration systems, ensuring client satisfaction from project inception to completion. This role requires a ...
Gretna, NE · On-site
The Project Manager (PM) is responsible for overseeing the successful implementation of integration systems, ensuring client satisfaction from project inception to completion. This role requires a ...
Gretna, NE · On-site
The Project Manager (PM) is responsible for overseeing the successful implementation of integration systems, ensuring client satisfaction from project inception to completion. This role requires a ...
Lincoln, NE · On-site
$12.50 - $17.50/hr
This role must effectively integrate capabilities in client management and project management in addition to promote strong connectivity with the other Client Success Associates and their functional ...
Lincoln, NE · On-site
$12.50 - $17.50/hr
This role must effectively integrate capabilities in client management and project management in addition to promote strong connectivity with the other Client Success Associates and their functional ...
The Client Data & Insights Manager serves as a strategic business partner for Sales Cloud CRM, HDR ... Identify opportunities to leverage automation, integrations, AI, and emerging technologies to ...
The Client Data & Insights Manager serves as a strategic business partner for Sales Cloud CRM, HDR ... Identify opportunities to leverage automation, integrations, AI, and emerging technologies to ...
NE · On-site
Microsoft (MS) Project Manager * Contractor shall provide support to the J2 Knowledge Management ... Contractor shall provide support to fully integrate MS Office products such as MS Word, Excel ...
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NE · On-site
Microsoft (MS) Project Manager * Contractor shall provide support to the J2 Knowledge Management ... Contractor shall provide support to fully integrate MS Office products such as MS Word, Excel ...
... integrated project delivery * Excellent communication, negotiation, and relationship-building skills * Strategic mindset with the ability to manage complex pursuits and client needs * Experience ...
... integrated project delivery * Excellent communication, negotiation, and relationship-building skills * Strategic mindset with the ability to manage complex pursuits and client needs * Experience ...
Implementation Project Manager Professionals Location: Berkeley Heights, NJ / Omaha, NE This role ... client to ensure a seamless end-to-end integration. * Custom Development: Ensuring that custom ...
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Implementation Project Manager Professionals Location: Berkeley Heights, NJ / Omaha, NE This role ... client to ensure a seamless end-to-end integration. * Custom Development: Ensuring that custom ...
... or integrated project delivery * Excellent communication, negotiation, and relationshipbuilding skills * Strategic mindset with the ability to manage complex pursuits and client needs * Experience ...
... or integrated project delivery * Excellent communication, negotiation, and relationshipbuilding skills * Strategic mindset with the ability to manage complex pursuits and client needs * Experience ...
Partner with Client Experience Managers (CXMs) to maintain a shared, real-time view of account ... Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices ...
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Partner with Client Experience Managers (CXMs) to maintain a shared, real-time view of account ... Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices ...
Omaha, NE · On-site +1
$40 - $45/hr
... integrated campaigns, directly contributing to the success and expansion of our client's acquisition efforts. Marketing Operations Project Manager What You'll Do * Own timelines and task tracking ...
Omaha, NE · On-site +1
$40 - $45/hr
... integrated campaigns, directly contributing to the success and expansion of our client's acquisition efforts. Marketing Operations Project Manager What You'll Do * Own timelines and task tracking ...
| Aspect | Client Integration Manager | Client Services Manager |
|---|---|---|
| Primary Focus | Implementing and integrating client solutions | Managing ongoing client relationships and support |
| Responsibilities | Technical onboarding, system setup, process integration | Customer support, account management, satisfaction enhancement |
| Required Skills | Technical knowledge, project management, communication | Customer service, relationship building, problem-solving |
| Work Environment | Project-based, technical teams, client sites |
The Client Integration Manager primarily focuses on onboarding and integrating clients' systems, ensuring smooth technical implementation. In contrast, the Client Services Manager concentrates on maintaining ongoing client relationships and satisfaction. Both roles require strong communication skills, but the Integration Manager leans more toward technical expertise, while the Services Manager emphasizes customer support and relationship management.

8.6
Based on 8 frontline employees who took The Breakroom Quiz
Overview
Job Purpose
The Analyst, Client Services Operations is responsible for resolving client issues, supporting incident response activities, and delivering consistent, high-quality operational support. This role focuses on execution, technical troubleshooting, and customer communication.
Responsibilities
Follow established incident management and escalation procedures
Participate in incident response activities such as triage, diagnostics, and customer updates
Resolve client service requests and incidents within defined SLAs
Provide technical troubleshooting across ICE Mortgage Technology platforms and integrations
Document resolutions clearly within ticketing systems and contribute to knowledge base updates
Communicate professionally with clients regarding issue status, next steps, and resolutions
Collaborate with peers and technical teams to identify root causes of recurring issues
Support quality assurance by validating fixes and workarounds
Maintain accurate case documentation and operational records
Continuously expand product knowledge and operational proficiency
Knowledge and Experience
2+ years of experience in technical support or client operations
Encompass experience a plus
Strong understanding of SaaS operations and client support workflows
Working knowledge of incident response, ticketing systems, and escalation paths
Proficiency with Windows desktop environments and basic networking concepts
Strong troubleshooting, communication, and documentation skills
Customer-focused and execution-oriented
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
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Securities, commodity contracts, and financial investments
5,001 - 10,000 Employees
Atlanta, GA, US