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Client Intake Jobs in Fort Wayne, IN (NOW HIRING)

Avenues Recovery

Case Manager

Fort Wayne, IN · On-site

$18.50 - $23.75/hr

Initiate case management for each client upon intake, addressing any pressing needs * Oversee client accounts, ensuring insurance is active throughout duration of treatment * Provide ongoing case ...

Iris Family Support Center, Inc.

Case Manager

Auburn, IN · Remote

$18.75 - $24/hr

Provide intake and assessment of all families on case load within required timelines and use ... Serve as client advocate and respect all agency and program confidentiality policies.

Heart to Heart Hospice

Admissions RN

Fort Wayne, IN · On-site

$71K - $97K/yr

... client for hospice services * Conduct initial meeting with the patient and family over hospice ... Maintain regular communication with the Intake Coordinator, Patient Care Managers, RN Case Manager ...

Hickory Recovery

Floor Nurse

Albion, IN · On-site

$29 - $33/hr

Ability to maintain strict client confidentiality and HIPAA compliance. * Ability to work as a ... Performs intake assessments * Evaluates clients on an ongoing basis to ensure medical needs are met

Crowe LLP

Marketing Events Account Lead

Fort Wayne, IN · Remote

... exceptional client service. This role reports to the Firmwide Event Leader and is part of the ... Coordinate event intake, scheduling, and resource allocation in partnership with event and business ...

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All JobsClient Intake JobsClient Intake Jobs in Fort Wayne, IN

Client Intake information

See Fort Wayne, IN salary details

$35K

$66.1K

$108K

How much do client intake jobs pay per year?

As of Jul 15, 2026, the average yearly pay for client intake in Fort Wayne, IN is $66,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $77,900.00 per year, depending on experience, location, and employer.

What is the difference between Client Intake vs Customer Service Representative?

AspectClient IntakeCustomer Service Representative
Required CredentialsBasic high school diploma; some roles may require familiarity with CRM softwareHigh school diploma; training in communication and product knowledge
Work EnvironmentOffice settings, client meetings, or remoteCall centers, retail, or office environments
Employer & Industry UsageUsed in healthcare, legal, consulting, and financial sectorsCommon across retail, telecom, hospitality, and service industries
Search & Comparison IntentUnderstanding role responsibilities, qualifications, and differencesCustomer interaction, problem-solving, and service skills

Client Intake specialists focus on gathering detailed client information, onboarding, and initial assessments, often in professional or healthcare settings. Customer Service Representatives handle ongoing customer interactions, support, and issue resolution across various industries. While both roles involve communication with clients or customers, Client Intake is more specialized in onboarding processes, whereas Customer Service is broader in customer support functions.

What are the key skills and qualifications needed to thrive as a Client Intake Specialist, and why are they important?

To thrive as a Client Intake Specialist, you need strong organizational skills, attention to detail, and a background in customer service or administrative support, often supported by a high school diploma or equivalent. Familiarity with client management systems (CMS), scheduling software, and basic office tools is typically required. Excellent communication, active listening, and problem-solving abilities help you build rapport and accurately assess client needs. These skills ensure efficient, accurate client onboarding and contribute to a positive first impression, supporting overall organizational effectiveness.

What does a typical day look like for someone working in Client Intake, and how does this role interact with other departments?

A typical day in Client Intake involves gathering and verifying client information, conducting initial screenings, and ensuring all necessary documentation is complete and accurate. This role requires frequent communication with clients as well as close collaboration with internal teams such as legal, customer service, or case management to facilitate a smooth onboarding process. Attention to detail and strong organizational skills are essential, as missing or incorrect information can delay services. Client Intake professionals often serve as the first point of contact for clients, setting the tone for their entire experience with the organization.

What is a Client Intake Specialist?

A Client Intake Specialist is a professional responsible for managing the initial interaction between a company and its prospective clients. Their role typically includes gathering essential information, assessing client needs, and ensuring all necessary documentation is completed accurately. They often work in healthcare, legal, or social services environments and serve as the first point of contact for clients. By efficiently handling the intake process, they help streamline services and ensure clients are directed to the appropriate resources.
What are the most commonly searched types of Client Intake jobs in Fort Wayne, IN? The most popular types of Client Intake jobs in Fort Wayne, IN are:
Client Intake jobs near you
Infographic showing various Client Intake job openings in Fort Wayne, IN as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $66,051 per year, or $31.8 per hour.

Evening Receptionist - Administrative Assistant

Iris Family Support Center, Inc.

Fort Wayne, IN

$15.25 - $19/hr

Other

Re-posted yesterday

Job description

The Evening Receptionist serves as the first point of contact for all guests and callers, playing a key role in creating a welcoming, professional, and efficient experience. This position reports to the Intake & Data Manager and collaborates closely with the Intake & Data Team to support agency operations.Key responsibilities include delivering excellent customer service by answering phones, greeting and announcing guests, collecting payments, updating spreadsheets, and completing a variety of clerical and administrative tasks. The ideal candidate is able to work independently, exercise sound judgment, follow directions accurately, and contribute positively as a team member with a strong commitment to customer service and support.

The position is part-time and is scheduled Monday through Friday, 3:30 p.m. to 8:30 p.m., with occasional Saturday hours (9:30 a.m. to 2:30 p.m.) scheduled in advance.

Essential functions:
  • Provides superb customer service to all guests, callers, and employees of Iris Family Support Center, Inc.
  • Receives and directs incoming phone calls to appropriate department and/or individual.
  • Monitor both front lobby doors (client and business sides) for incoming visitors, clients, families, support teams, and deliveries. Monitor interior client lobby door to grant staff re-entry to the building (no keycard swipe on client side).
  • Monitor cameras during visits to help ensure safety. Report any concerns to on-call supervisor immediately.
  • Collects payments and updates payment records.
  • Send faxes and e-mail messages.
  • Closed building at 8:30 p.m. Monday through Friday to turn off all lights, lock Pearl St. entrance, and lock front doors.
  • Receive, timestamp, and distribute mail to the appropriate employee/department.
  • Assemble New Mom Bags for Healthy Families, as needed, to ensure at least ten are available at all times.
  • Prepare all outgoing mail.
  • Timestamp items received in the mail.
  • Monitor Pearl Street entrance and turn alarm off, as needed. Notify leadership immediately if anyone has exited or entered the Pearl Street door that should not have.
  • Assists with scheduling, canceling, and/or moving assigned rooms.
  • Attends regularly scheduled supervision with supervisor.
  • Attends monthly team meetings with Intake & Data Team.
  • Complete other data entry and clerical tasks, as assigned.
Other Duties
  • Performs other duties as assigned.
Qualifications (Core Competencies, Skills and Experience)
  • Ability to use computer software and hardware used by the agency, including Microsoft Word, Excel, PowerPoint, Teams, Outlook, etc.), Case Wind, Dialpad, etc.
  • Ability to communicate professionally with others in the workplace, internal and external clients and visitors.
  • Ability to deal with people who may be upset and/or unruly.
  • Ability to multitask effectively.
  • Ability to meet deadlines.
Physical Demands
  • Largely a sedentary role utilizing a computer for more than 4 hours a day.
  • Requires the ability to lift files, open filing cabinets or bend and stoop as necessary.
  • Requires the ability to occasionally lift office supplies, materials and equipment up to 25 pounds.
  • Must have dependable transportation.
 Expected Hours of Work
  • Expected 25-30 hours for part-time position.
  • Scheduled work hours are: 3:30 p.m. – 8:30 p.m., Monday through Friday.
  • Occasional Saturdays from 9:30 a.m. – 2:30 p.m., as scheduled.

Required Education

  • High School Diploma or equivalent
 Preferred Education and Experience
  • High School Diploma or equivalent
  • Customer service experience
  • Excellent verbal and written communication skills
  • Previous receptionist experience in a fast-paced office environment a plus
EEO Statement
  • Iris Family Support Center, Inc. is an Equal Opportunity, Affirmative Action employer

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