Client Intake Coordinator Jobs in Missouri (NOW HIRING)

Job Description

At Norton Rose Fulbright, people thrive because of a shared commitment to quality, unity and integrity. The highly regarded law firm consistently receives recognition from Great Place to Work and Top Workplaces, two companies that specialize in assessing organizational culture. Teams collaborate across regions, value new ideas and deliver meaningful client solutions, supported by a culture that embraces ambition, development and shared success. With more than 3,000 lawyers and 3,000 business services professionals working together across 50 offices worldwide, this global law firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors.

We are seeking a Practice Specialist with strong organizational, communication and project management skills to assist the leader of our US insurance transactional and regulatory practice. This is a fast-growing practice with a client base that includes some of the largest insurance companies and brokers in the world as well as private equity funds and other insurance sector participants. This position will provide support across a range of areas critical to the success of the practice, including client development, client intake, matter set up and management, pricing and fee arrangements, billing and collections, and key practice group initiatives (including internal and external training sessions).

Working closely with practice leadership, this individual will help drive the growth of the practice and help manage and coordinate key aspects of the business side of the practice. The role will require coordination with attorneys across the firm, clients, and various internal teams, including client accounting, compliance, pricing and others.

Responsibilities include but are not limited to:

• Assist with coordination and scheduling of client meetings/visits

• Take ownership of practice-specific operational processes

• Facilitate coordination across support roles, including Practice Coordinator and Biller, and lead projects that require coordination with multiple internal teams

• Assist with client intake and key client/matter set-up functions, including new client/matter intake processes, preparation and negotiation of engagement letters, and outside counsel guidelines

• Coordinate with pricing team to ensure US and international attorney rates are consistent with client requirements and to support development and implementation of fee arrangements, including alternative fee arrangements (AFAs)

• Track and monitor matter progress, financial performance, and client-specific requirements

• Develop and implement processes to ensure that client invoices are submitted consistent with practice and client requirements

• Manage the full billing cycle, including review and submission of client invoices

• Manage accounts receivable and collections processes, including follow-up on outstanding invoices and resolution of billing inquiries

• Serve as a primary contact for practice leadership on client/matter-related financial and administrative processes

• Lead coordination of internal and external meetings and trainings across domestic and international teams and offices

• Support various client and matter requests requiring coordination across internal functions

• Identify process improvements to enhance efficiency across intake, billing, and collections workflows

• Escalate issues that may impact revenue realization or client experience

Other duties

Please note this job description does not cover or contain all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications and experience:

• Bachelor's degree in Business or a related field

• In lieu of a bachelor's degree, 4 years of professional work experience, preferably at a law firm or other professional services environment.

• Experience in a project management or financial operations role in a professional services environment

• Ability to manage multiple priorities in a fast-paced environment

• Strong organizational, analytical, project management and problem-solving skills

• Excellent communication skills with the ability to work effectively with attorneys, clients and internal teams

• Willingness and ability to learn key firm and client processes and tools, including billing systems/processes, pricing and fee arrangements, matter tracking and management, and collections

Norton Rose Fulbright US LLP is committed to providing employees with a comprehensive and competitive benefits package that supports you, your health, and your family. Benefit packages include access to three medical insurance plans, dental insurance, vision insurance, life insurance, and disability insurance. Employees can also access pre-tax benefits such as health savings and flexible spending accounts. Norton Rose Fulbright helps provide financial security by allowing employees to participate in a 401(k) savings plan and profit-sharing plans if eligible. Full- time employees are eligible to access fertility benefits designed to support fertility and family-forming journeys. Employees may also access commuter benefits where applicable and student loan assistance refinancing options.

In addition to the Firm's health and welfare benefits above, we offer a competitive paid time off plan, which provides a minimum of 20 days off based on your role and tenure with the firm. The firm offers a generouspaid maternity leave and paid paternity leave (parental leave) benefit allowing parents to take a minimum of 14 weeks of paid leave to bond with your newborn or adopted child(ren). Employees may also access child care support through a back-up care program. Employees are also entitled to 11 Firm holidays.

Norton Rose Fulbright US LLP is an Equal Opportunity Employer and complies with all applicable federal laws and their implementing regulations that require the collection and recording of certain data and information. The information we receive will not be used to make any decision regarding employment and will be kept separate from your application. Similarly, self-identification information is kept confidential and used only in accordance with applicable federal laws and regulations. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or accommodation to complete your application, please contact us.hr@nortonrosefulbright.com. Please provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verifyis a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

Equal Employment Opportunity

Norton Rose Fulbright US LLP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the firm, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).