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Client Intake Coordinator Jobs in Massachusetts (NOW HIRING)

Pyramid Healthcare

Intake Coordinator

Concord, MA

$22/hr

Position Summary We are seeking a detail-oriented and client-focused Intake Coordinator to manage the admission and discharge process for individuals entering and completing care at our facility. As ...

Workforce Connections

Intake Coordinator

Boston, MA · On-site

$19.50 - $26.50/hr

Intake Coordinator Location: Brookline, MA (100% Onsite) Schedule: Monday-Friday | 8:30 a.m. - 5:00 ... Assignment Length: 10-12 Weeks Position Summary Our client is a nationally recognized academic ...

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Client Intake Coordinator information

What does a client intake coordinator do?

A Client Intake Coordinator is responsible for managing the initial contact between clients and an organization, such as a healthcare facility, law firm, or social services agency. They gather essential information from new clients, assess their needs, and ensure that all necessary documentation is completed. Their role is crucial in setting the tone for a positive client experience and ensuring that clients are directed to the appropriate services or professionals. They often work closely with other staff members to coordinate appointments and follow-ups, helping streamline the intake process and maintain accurate records.

What skills and qualifications are needed to thrive as a client intake coordinator?

To thrive as a Client Intake Coordinator, you need strong organizational skills, attention to detail, and experience with administrative processes, often supported by a background in customer service or healthcare administration. Familiarity with client management systems, electronic health records (EHR), and scheduling software is typically required. Excellent interpersonal communication, empathy, and problem-solving abilities help you build rapport with clients and coordinate efficiently with team members. These skills ensure accurate data collection, positive client experiences, and smooth onboarding processes essential for organizational success.

How does a client intake coordinator typically collaborate with other departments during the onboarding process?

A Client Intake Coordinator works closely with multiple departments, such as sales, legal, and operations, to ensure a smooth onboarding experience for new clients. This involves gathering essential information, clarifying client needs, and communicating requirements to relevant teams. Coordinators often act as a bridge, relaying updates and resolving any issues that arise during intake. Effective collaboration helps to prevent miscommunication, streamline workflows, and ensure that clients receive consistent, high-quality service from the start.

What cities in Massachusetts are hiring for Client Intake Coordinator jobs?

Cities in Massachusetts with the most Client Intake Coordinator job openings:

Client Intake Coordinator jobs near you
Infographic showing various Client Intake Coordinator job openings in Massachusetts as of August 2026, with employment types broken down into 81% Full Time, 12% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution.

Bilingual Intake Coordinator | St. George Clinic

Gandara Mental Health Center, Inc.

Springfield, MA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits:

  • Retirement Plan 403(b)
  • Health, Dental, Vision, Pet and Life Insurance
  • Paid vacations
  • Paid holidays
  • 8 discretionary days
  • Mileage Reimbursement

Salary:

  • Hourly | $18

Additional Benefits:

  • Career Growth Opportunities
  • Culturally Diverse population
  • Clinical Licensing Support

Job Title: Intake Coordinator

Work Location: Springfield, MA

 

*Bilingual Candidates Encouraged to Apply 

*EOE M/F/D/V

*Union/Non-Union

 

Job Summary:

We’re looking for a candidate for the role of the Intake Coordinator who will report to the Practice Manager and receives weekly supervision. Additionally, the Intake Coordinator will provide formal and informal reports about intake utilization and protocols in order to further improve client access and service quality.

Duties and Responsibilities:

  • Provide courteous and timely customer service.
  • Adhere to Agency and program policies and procedures.
  • Initiate and complete all administrative paperwork included in the Client Intake Packet.
  • Ensure that intake paperwork meets quality assurance standards [as determined by Division Director or designee] and is prepared for entry into the client chart.
  • Respond to all intake calls and voicemails within two business days.
  • Orient client to service availabilities, rights, and responsibilities.
  • Ensure client ID is assigned, documented, and entered into any and all databases and relevant systems.
  • Provide guidance and incidental [“dotted-line”] supervisor to any assigned support staff assisting with intake duties.
  • Communicate in a timely manner with the Practice Manager when additional resources or support is needed.
  • Assist with phone calls and translations as needed.

Minimum Qualifications:

  • High School Diploma or equivalent
  • Knowledge of billing practices and managed care
  • Basic knowledge of scheduling
  • Understanding of the population and information sensitivity

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training