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Client Implementation Support Analyst information

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$32.5K

$97.3K

$170K

How much do client implementation support analyst jobs pay per year?

As of May 31, 2026, the average yearly pay for client implementation support analyst in the United States is $97,293.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $120,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Implementation Support Analyst, and why are they important?

To thrive as a Client Implementation Support Analyst, you need strong analytical skills, attention to detail, and a background in business or information technology, often supported by a relevant bachelor's degree. Familiarity with project management tools, CRM systems, data integration platforms, and sometimes certifications like PMP or ITIL is beneficial. Exceptional communication, problem-solving, and collaboration skills help you manage client relationships and resolve implementation challenges. These skills are crucial for ensuring seamless client onboarding, successful project delivery, and high customer satisfaction.

What are some common challenges faced by Client Implementation Support Analysts during the onboarding process, and how can they be addressed?

Client Implementation Support Analysts often encounter challenges such as managing competing project timelines, adapting to varying client requirements, and resolving unexpected technical issues. Effective communication and proactive planning are key to overcoming these obstacles. Building strong relationships with clients and internal teams helps streamline the onboarding process, while maintaining detailed documentation ensures smoother project tracking and knowledge transfer. Staying adaptable and solution-oriented allows analysts to deliver a positive client experience, even when faced with unforeseen challenges.

What does a Client Implementation Support Analyst do?

A Client Implementation Support Analyst is responsible for assisting new clients in setting up and integrating a company's products or services into their operations. They coordinate with internal teams and clients to ensure that all technical and functional requirements are met during the onboarding process. Their role includes troubleshooting issues, providing training, and ensuring a smooth transition from sales to active service usage. By acting as a liaison, they help ensure client satisfaction and successful implementation.

What is the difference between Client Implementation Support Analyst vs Client Support Specialist?

AspectClient Implementation Support AnalystClient Support Specialist
Required CredentialsBachelor's degree, certifications in client management or technical supportHigh school diploma or equivalent, technical certifications optional
Work EnvironmentProject-based, involves onboarding new clients and technical setupOngoing support, troubleshooting, and client communication
Employer & Industry UsageFinancial services, SaaS, technology companiesCustomer service centers, tech companies, retail

The Client Implementation Support Analyst focuses on onboarding new clients, technical setup, and ensuring smooth implementation. In contrast, the Client Support Specialist handles ongoing client inquiries, troubleshooting, and support after implementation. Both roles require strong communication skills, but the analyst role is more project-oriented, while the support specialist provides continuous support.

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What job categories do people searching Client Implementation Support Analyst jobs look for? The top searched job categories for Client Implementation Support Analyst jobs are:
Client Implementation Support Analyst jobs near you
Infographic showing various Client Implementation Support Analyst job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 43% Full Time, 50% Part Time, and 5% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $97,293 per year, or $46.8 per hour.
Client Implementation & Support Specialist

Client Implementation & Support Specialist

Factset

Norwalk, CT

$80K - $100K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 2 hours ago

Job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access

to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

The Dealmakers and Wealth Implementation and Professional Services team is seeking an experienced professional with expertise in implementation and support to join our newly constructed and innovative team. Membersin thisposition willplaya keyrolein helpingFactSet monetize its multi-year investment inourDeep Sectorstrategy.This isanexcitingand uniquegrowthopportunitytodevelopexpertiseinahighly specializedcontentarea.

Youwillworkcloselywithour variousData SolutionsteamstohelpourclientsuseFactSet'sDeep SectorandIndustry-specificFundamentalsdatain their day-to-day workflows, win market share againstcompetitorsand further ensurethatFactSet is the provider of choice forIndustry-specific analysis.

Responsibilities:

-Review and convert client Financial Excel modelsusingFactSet'sDeep Sector data
-Partner with strategic clients and prospects to become a trusted resource during trials, implementations, and other strategic engagements
-Own the end-to-end workflow conversion process across Deep Sector-relatedengagements andopportunities.
-Contribute tothedevelopment of our Deep Sector offering byrelayinggranularproduct-specific feedback, feature requests and opportunities for differentiationthat isgrounded in real client experience.

Qualifications:

-2+yearsof hands-onexperiencewithclient-facing teams within financial services

-Bachelor's Degreeorequivalent combination of education and experience

-DeepexperiencewithFactSet'sproduct offeringsand Microsoft Excel

-Strongcommunication,analytical and reasoning skills

Job location: Boston, New York, and Norwalk

Working Environment: Hybrid

For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

What's In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

  • The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

  • Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.

  • Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.

  • A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.

  • Career progression planning with dedicated time each month for learning and development.

  • Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn more about our benefits here.

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

The budgeted amount range for this position in Norwalk and New York City is $80,000 -$100,000

Please note: the salary range may differ in other locations or countries

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more atwww.factset.comand follow us onXandLinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify

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