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Client Implementation Project Manager Jobs in Vancouver, BC

As a Project Manager, you'll lead software implementation projects that help pharmacies streamline operations through automation. You'll work closely with clients, engineers, and internal ...

As a Project Manager, you'll lead software implementation projects that help pharmacies streamline operations through automation. You'll work closely with clients, engineers, and internal ...

Manage implementation projects and client onboarding from start to finish * Lead implementation activities, including kickoff, discovery, configuration, testing, and training * Communicate progress ...

... client. Specific Role Responsibilities Delivery Management * Manage the delivery of the project through the full project lifecycle, from initiation through to implementation. * Ensure the project ...

Independently manage and execute complex client implementations and assigned internal projects, including proactive risk management and scope control. * Act as the Primary Relationship Owner for high ...

Independently manage and execute complex client implementations and assigned internal projects, including proactive risk management and scope control. * Act as the Primary Relationship Owner for high ...

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Client Implementation Project Manager information

What are the key skills and qualifications needed to thrive as a client implementation project manager?

To thrive as a Client Implementation Project Manager, you need strong project management skills, a solid understanding of implementation processes, and typically a bachelor’s degree in business, IT, or a related field. Familiarity with project management software (like Jira, Asana, or MS Project), CRM systems, and certifications such as PMP or PRINCE2 are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These skills ensure smooth client onboarding, timely delivery, and high client satisfaction throughout complex implementation projects.

What does a client implementation project manager do?

A client implementation project manager oversees the process of deploying products or services to clients, coordinating between internal teams and clients to ensure timely and successful delivery. They manage project timelines, scope, and resources, often using project management tools, and communicate progress to stakeholders. Their role ensures that client requirements are met and that the implementation aligns with contractual agreements.

What is a client implementation project manager?

A Client Implementation Project Manager is responsible for overseeing the onboarding and integration process for new clients within a company. They coordinate cross-functional teams, manage timelines, and ensure that client requirements are met efficiently and effectively. Their main goal is to deliver a seamless transition for the client, from initial engagement through to the full deployment of products or services. This role requires strong project management, communication, and problem-solving skills, as well as the ability to handle multiple projects simultaneously.

What is the difference between Client Implementation Project Manager vs Customer Success Manager?

AspectClient Implementation Project ManagerCustomer Success Manager
Primary FocusImplementing products/services for clients, ensuring project deliveryMaintaining client relationships, ensuring ongoing satisfaction
Work EnvironmentProject-based, cross-functional teams, deadlines-drivenRelationship management, account growth, support
Required SkillsProject management, technical knowledge, communicationCustomer service, communication, problem-solving

The Client Implementation Project Manager primarily focuses on executing and delivering projects to clients, ensuring timely and successful implementation. In contrast, the Customer Success Manager concentrates on building long-term relationships, ensuring client satisfaction, and fostering account growth. While both roles require strong communication skills, the implementation manager is more project-oriented, whereas the success manager emphasizes ongoing client engagement.

What are some common challenges faced by client implementation project managers during the onboarding process?

Client Implementation Project Managers often encounter challenges such as managing complex client expectations, aligning internal resources, and meeting tight deadlines. Coordinating cross-functional teams—including sales, IT, and customer support—requires clear communication and proactive problem-solving. Navigating differences in client workflows or technical requirements can also be demanding, but successful project managers rely on solid planning and adaptability to ensure smooth implementation and client satisfaction.

How much does a client implementation project manager make in the US?

A client implementation project manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries may also include bonuses and benefits, and roles often require strong project management skills and familiarity with tools like MS Project or Jira.
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Infographic showing various Client Implementation Project Manager job openings in Vancouver, BC as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 30% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Project Manager, Implementation and Adoption

Community Living BC

Vancouver, BC • On-site

$73K - $92K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 13 days ago


Job description

We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Term/Status: Regular/Full-time 70 hours bi-weekly
Classification/Salary:
Excluded Band 2 - under review for exclusion
Team:
Head Office - Project Portfolio Management
Location:
Vancouver (Hybrid - 1 day per week in office and as required to meet business needs - after passing a 6-month probation)

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBCPeopleServices@gov.bc.ca at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Role:

Reporting to Manager, Project Portfolio Management, this role is responsible for leading the implementation and adoption activities that support successful delivery of projects within the Project Portfolio Management Office (PPMO).

The Project Implementation & Adoption Lead plays a key role in ensuring that new initiatives, processes, and technologies are effectively integrated into the organization and the sector and embraced by impacted teams (internal and external interest holders). This role combines strong change management expertise with practical project management experience to support smooth transitions and maximize the realization of project benefits.

Key responsibilities:

  • Leads the planning and execution of implementation and adoption activities to support successful project delivery and organizational and sector readiness and sustained adoption by internal and eternal interest holders.
  • Conducts impact assessments to identify affected internal and external groups, anticipated challenges, readiness needs and required supports.
  • Develops adoption roadmaps, communication plans, and transition strategies aligned with project objectives
  • Builds strong relationships with project sponsors, leaders, and internal and external interest holders to support engagement and alignment throughout the change process to support the Project and Program Managers.
  • Applies an understanding of CLBC's operating environment, including individuals and families, service providers, community partners, government, and other internal and external interest holders, to inform engagement, communication and change management approaches.
  • Translates complex project impacts, technical information, and process changes into clear, practical and accessible messages tailored for internal teams, external partners, service providers, individuals and families, and other impacted groups.
  • Partners with Project and Program Managers to integrate adoption and implementation activities into overall project plans, timelines, and deliverables
  • Documents project risk and issue tracking by identifying people‑related risks and recommending strategies to address them.
  • Develops project documentation - including charters, plans, status updates, and dashboards - where needed.
  • Collaborates with the Project Portfolio Management Office (PPMO) to ensure alignment of adoption practices across the portfolio.
  • Contributes to the development, refinement, and standardization of tools, templates, and processes related to implementation and adoption.
  • Tracks lessons learned and emerging challenges to support continuous improvement in change and implementation practices.

What you will bring:

  • Diploma or bachelor's degree in business administration, communications, project management, or related field
  • Minimum of 3 years' direct experience in project implementation, adoption support, organizational transitions, or related project delivery roles
  • Direct experience in Change Management implementation, communication, or engagement activities involving internal and external interest holders
  • Project Management or Change Management designation is an asset
  • Experience in a public sector organization is an asset
  • Training or certification in facilitation, project management, communication, or organizational development is an asset

We are also looking for:

  • Knowledge of project management and implementation practices
  • Understanding of project delivery frameworks
  • Knowledge of organizational operations and workflows
  • Ability to coordinate and execute implementation and adoption activities
  • Ability to build relationships and collaborate effectively
  • Ability to analyze project impacts and translate them into practical readiness or adoption requirements for a variety of interest holders
  • Strong conflict resolution, consensus building, and relationship management skills
  • Demonstrated critical thinking, emotional intelligence, and adaptive problem-solving skills
  • Strong presentation and reporting skills, including the ability to prepare dashboards, status updates, and executive-level materials.

Benefits: A rewarding career at CLBC comes with great benefits, including:

  • Employer-paid extended health and dental plan
  • A BC Public Service Pension plan with employer contributions
  • Generous vacation plus additional personal days
  • Paid maternity/parental/adoption leave
  • Life insurance, paid sick days, and, if needed, long-term disability
  • Wellness supports, including an Employee and Family Assistance Program
  • Professional development funds and resources to encourage continuous learning and skill development
  • Access to government discounts on travel, cell phones, and more!

Additional Info

  • Occasional travel across the province may be required
  • Possession of a Class 5 driver's license and a clean driver's abstract is required
  • Successful applicants are subject to a Criminal Record Check
  • An eligibility list for internal candidates may be established

If your application is shortlisted, you'll be invited to an interview where you'll have the opportunity to share more about your experience. Please note that only those selected for an interview will be contacted.

This opportunity is open to applicants who are legally entitled to work in Canada.