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Client Facing Jobs in Florida (NOW HIRING)

Self Bill Pro

Client Service Manager

Clermont, FL · On-site +1

$80K - $90K/yr

This is a client-facing role: fielding inbound inquiries, running proactive touchpoints across the client lifecycle, and owning the overall health of each relationship. This is a remote position. Key ...

Andor Health

Client Solutions Architect

Orlando, FL · Remote

$75K - $110K/yr

This is a high-impact, client-facing role ideal for someone passionate about healthcare transformation, workflow design, and applying AI to real-world challenges. Key Responsibilities · Analyze ...

Andor Health

Client Solutions Architect

Orlando, FL · On-site

$75K - $110K/yr

This is a high-impact, client-facing role ideal for someone passionate about healthcare transformation, workflow design, and applying AI to real-world challenges. Key Responsibilities • Analyze ...

Andor Health

Client Solutions Architect

Orlando, FL · Remote

$75K - $110K/yr

This is a high-impact, client-facing role ideal for someone passionate about healthcare transformation, workflow design, and applying AI to real-world challenges. Key Responsibilities · Analyze ...

AppWork

Client Support Specialist

Saint Petersburg, FL · On-site

$17 - $23/hr

Manage parallel ticket workflows for client-facing support and internal engineering bugs, following up on both until resolved. * Track open tickets on behalf of CSMs to ensure nothing falls through ...

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All JobsClient Facing JobsClient Facing Jobs in Florida

Client Facing information

What is a client facing?

A client-facing job is a role that involves direct interaction with customers, clients, or stakeholders. Professionals in these positions serve as the primary point of contact, addressing client needs, providing support, and ensuring a positive experience. Common client-facing roles include customer service representatives, account managers, consultants, and sales professionals. Strong communication, problem-solving, and interpersonal skills are essential for success in these jobs.

What are the key skills and qualifications needed to thrive in a client facing role?

To thrive in a client-facing role, you need excellent communication, problem-solving abilities, and a solid understanding of the products or services your company offers, often supported by a bachelor’s degree or relevant industry experience. Familiarity with CRM software, virtual meeting platforms, and sometimes industry-specific certifications can be important technical assets. Outstanding interpersonal skills, adaptability, and the ability to build rapport distinguish top performers in these positions. These competencies are critical for effectively addressing client needs, resolving issues, and maintaining positive long-term business relationships.

What types of challenges do professionals in client facing roles commonly encounter?

Professionals in client-facing roles often encounter challenges such as managing diverse client expectations, resolving conflicts quickly, and juggling multiple projects or inquiries at once. It can be demanding to balance the needs of different clients while adhering to company guidelines and ensuring timely delivery of solutions or services. Successful client-facing professionals develop strong organizational skills and resilience, using clear communication and proactive problem-solving to turn challenges into opportunities for building trust and satisfaction. These aspects make the role dynamic and rewarding for those who enjoy variety and relationship-building in their work.

What are some customer facing jobs?

Customer facing jobs involve direct interaction with clients or customers, such as sales representatives, customer service agents, receptionists, and account managers. These roles require strong communication skills, problem-solving abilities, and often involve working in retail, hospitality, or service industries.

What is an example of a client facing job?

A client facing job involves direct interaction with clients or customers, such as sales representatives, account managers, customer service agents, or consultants. These roles require strong communication skills, problem-solving abilities, and often involve using tools like CRM software to manage client relationships.

What are popular job titles related to Client Facing jobs in Florida?

For Client Facing jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Client Facing jobs in Florida look for?

The top searched job categories for Client Facing jobs in Florida are:

Client Facing jobs near you
Infographic showing various Client Facing job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 70% Physical, 4% Hybrid, and 26% Remote job distribution.

Client Service Manager

Self Bill Pro

Clermont, FL • On-site, Remote

$80K - $90K/yr

Full-time

Posted 9 days ago

Job description

About Self Bill Pro:
Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.
About the Role: $80,000 - $90,000
We are seeking a Client Service Manager (CSM) with employee benefits experience to be the primary point of contact and relationship owner for a dedicated portfolio of clients. This is an individual contributor role reporting to the Manager of Client Services, not a people-leadership position. This is a client-facing role: fielding inbound inquiries, running proactive touchpoints across the client lifecycle, and owning the overall health of each relationship. This is a remote position.
Key Responsibilities:
Relationship Ownership & Client Success
  • Serve as the main point of contact and relationship owner for a portfolio of clients.
  • Build and maintain relationships with key client stakeholders, benefit administrators, brokers, and benefit carriers.
  • Run proactive touchpoints across the client lifecycle (post-onboarding check-ins, periodic health checks, pre-renewal outreach), adapting cadence and communication style (call vs. email) to each client.
  • Keep brokers looped into client communications and maintain the broker relationship directly.
  • Own the controllable retention rate for your book of business.

Client-Facing Support & Advocacy
  • Own inbound client inquiries end-to-end - billing questions, benefit invoice issues, and general account concerns - through to full resolution.
  • Explain how benefit changes and data flow into billing so clients understand the invoice, not just the answer.
  • Partner with cross-functional internal teams to resolve billing and benefit-related issues.
  • Interface directly with reps from benefit administration platforms and insurance carriers to execute data or account updates.
  • When an issue can't be solved directly, guide the client to the right resource and follow up to confirm resolution.

Invoicing Accuracy & Data Auditing
  • Create and deliver precise, on-time benefit invoices every month through meticulous preparation and rigorous review.
  • Coordinate daily with Client Services Administrative Specialists (CSAS) who assist with invoice creation, ensuring they understand each account and are meeting expectations on every invoice.
  • Regularly audit data between systems (e.g., carrier, payroll/HRIS, and billing platforms) to confirm accuracy and consistency.
  • Identify and find the root cause of enrollment, date, premium, and coverage discrepancies.
  • Correct discrepancies and follow up with the relevant system or party to prevent recurrence.
  • Provide training and guidance to clients on billing procedures and benefit plan details as needed.

Renewal & Account Management
  • Lead clients through the annual renewal process, managing billing changes and the transition.
  • Monitor account health and flag early warning signs - slow responses, unresolved questions, disengaged brokers or carriers.
  • Identify and surface opportunities for process improvements in billing and account management.

Requirements and Qualifications:
  • Bachelor's degree and 3+ years of experience in employee benefits account management, client success, or a client-facing relationship management role, or 7+ years of relevant experience.
  • Customer-centric mindset with strong relationship-building and interpersonal skills.
  • Comfortable initiating proactive outreach and scheduling calls rather than defaulting to email.
  • Ability to manage a portfolio of complex client accounts, including hands-on billing issue resolution.
  • Familiarity with 834 and LDEx EDI files.
  • Strong analytical acumen; comfort with data analysis and manipulation, particularly in Microsoft Excel.
  • Excellent verbal and written communication skills.
  • Proficient with Microsoft Office Suite, project management tools, and CRM systems.
  • Strong organizational skills and attention to detail; able to work independently and collaboratively in a fast-paced startup environment.

Why Join Self Bill Pro:
At Self Bill Pro, you'll join a collaborative, ambitious team using smart, scalable technology to modernize benefits billing. We encourage motivated relationship-builders to apply!
Work Model:
Remote
Employment Type:
Full-Time, Permanent
Category:
Information Technology
Required Education:
Bachelors Degree
Required Experience:
Experienced

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