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Client Experience Strategist Jobs (NOW HIRING)

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from ... Provide individualized strategic guidance and proactive, data-driven support to clients to drive ...

Madison Logic

Client Experience Manager

New York, NY · On-site

$80K - $95K/yr

By combining data-rich strategy with multi-channel activation, we show B2B marketers and their ... The Client Experience Manager (CXM) is responsible for overseeing the client relationship from ...

Known

Manager, Client Experience

New York, NY · On-site

As a Client Experience Manager, you will be a key contributor to the team's executional efforts ... This requires close collaboration with creative, strategy, and execution teams. * Cross-Functional ...

OCV LLC

Client Experience Intern

Opelika, AL · On-site

Exposure to client experience strategy and support operations. * Hands-on experience with app and website quality assurance as well as practical use of CRM tools and client data. Primary Job ...

T Rowe Price

Client Experience Manager

Baltimore, MD · Hybrid

This is an opportunity to influence product strategy and roadmap development through user feedback ... client experience. * Leverage data, analytics, user feedback, and research to identify ...

Apple Inc.

Retail Experience Strategist, Agent-to-Agent Commerce Austin, Texas, United States Corporate Functions Imagine what you could do here! The people here at Apple don't just create products -- they ...

Visual Edge IT

Client Experience Advocate

$92K - $96K/yr

... strategies that give our clients the edge in an ever-changing business landscape. Our nationwide ... We're looking for a Client Experience Advocate who is passionate about building trusted ...

Expert Institute

Client Experience Specialist

Milwaukee, WI · On-site

$17.50 - $22/hr

Client Experience Specialist Expert Institute is #1 technology platform connecting litigation ... A strategic thinker capable of analyzing client usage trends and translating those insights into ...

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How much do client experience strategist jobs pay per year?

As of Sep 13, 2026, the average yearly pay for client experience strategist in the United States is $82,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $98,500.00 per year, depending on experience, location, and employer.

Do client experience strategists make good money?

Client experience strategists typically earn a competitive salary that varies based on experience, location, and industry. According to industry reports, median salaries range from $60,000 to $100,000 annually, with higher earnings possible for those with specialized skills or leadership roles.

What does a client experience strategist do?

A client experience strategist develops and implements strategies to improve how clients interact with a company's products or services, focusing on enhancing satisfaction and loyalty. They analyze customer feedback, identify pain points, and collaborate with teams to create positive, consistent experiences across touchpoints, often using data analysis and customer journey mapping tools.

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Client Experience Manager

New York, NY • On-site

Madison Logic
Marketing • 201 - 500 employees
Learn more about Madison Logicexternal

$80K - $95K/yr

Full-time

Re-posted 23 days ago

Job description

The Client Experience Manager (CXM) is responsible for overseeing the client relationship from initial onboarding through renewal and expansion opportunities. This will involve managing a book of accounts and working in close collaboration with sales and operations counterparts to support each account effectively, helping to drive them to overall program success in their partnership with Madison Logic (ML). The CXM is an expert in both ML solutions and ABM and serves as the primary point of contact for clients post-sale.

Driven to Deliver (What You'll Do)

  • Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales
  • Create and maintain success plans to track progress against client goals
  • Provide individualized strategic guidance and proactive, data-driven support to clients to drive progress with ML
  • Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices.
  • Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor
  • Manage process delivery support from ML, including the engagement of other teams and resources as necessary
  • Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on time
  • Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization.
  • In collaboration with Sales, identify and nurture opportunities for account expansion into additional ML products and services that align with client needs and objectives
  • Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally

Equipped to Excel (Qualifications)

  • 5 + years' experience in Customer Success, Account Management, Digital Advertising, or related disciplines
  • Proven understanding of digital marketing or Account-Based Marketing
  • A successful track-record in client-facing roles, supporting external customers in a highly professional manner
  • Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance
  • Familiarity with marketing and sales tools such as CRMs, Marketing Automation Systems
  • Analysis, problem solving, and troubleshooting expertise
  • Highly detail-oriented, with strong organizational skills and a commitment to accountability
  • Ability to multi-task and perform effectively
  • Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders

Salary Range

    • Base Salary: $80,000 - $95,000 per year
    • Annual Bonus: $5,000 per year

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