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Client Experience Manager Jobs in Saco, ME (NOW HIRING)

Unum Group

Client Consultant

Portland, ME · On-site

... experience, and overall fit. This role is the primary service point for client and broker matters ... Ability to manage competing accountabilities and prioritize client requests through the timely ...

Unum UK

Client Consultant

Portland, ME · Remote

... experience, and overall fit. This role is the primary service point for client and broker matters ... Ability to manage competing accountabilities and prioritize client requests through the timely ...

CMS-ME LLC

Client Relations Coordinator

Windham, ME · On-site

This role is responsible for creating an outstanding client experience by managing front desk operations, coordinating patient communications, and supporting providers with functional medicine ...

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Showing results 1-20

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Saco, ME

Client Experience Manager information

See Saco, ME salary details

$29.3K

$60.9K

$109.9K

How much do client experience manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for client experience manager in Saco, ME is $60,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,600.00 and $64,400.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Saco, ME look for?

The top searched job categories for Client Experience Manager jobs in Saco, ME are:

What cities near Saco, ME are hiring for Client Experience Manager jobs?

Cities near Saco, ME with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Saco, ME as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $60,871 per year, or $29.3 per hour.

Client Experience & Administrative Coordinator

Nova Analytic Labs

Portland, ME • On-site

$40 - $60K/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Client Experience & Administrative Coordinator

Client Experience & Administrative Coordinator Location: Portland, Maine Job Type: Full-Time | On-Site Industry: Cannabis & Environmental Testing (PFAS) Compensation: $40 - $60,000

About Nova Analytic Labs Nova Analytic Labs is a science-driven startup operating at the intersection of cannabis compliance and PFAS testing innovation. We are building a culture of excellence, accountability, and client-focused service. As we scale operations, we're seeking a sharp, capable, and tech-savvy Client Experience & Administrative Coordinator to help lead our front office operations and client interfacing systems. This is not a traditional receptionist or entry-level admin role. You'll play a key role in ensuring that our clients—ranging from cultivators to municipal agencies—receive timely, accurate service, and that our internal systems are streamlined, documented, and optimized. The ideal candidate is organized, responsive, and capable of working across multiple platforms to support operations and manage client engagement.

Key Responsibilities

  • Client Experience & Communication
    • Serve as the first point of contact for client inquiries (phone, email, chat, walk-ins).
    • Coordinate onboarding of new clients, including intake forms, SOP sharing, and CRM profile setup.
    • Follow up with clients regarding sample submissions, testing status, or invoicing.
    • Manage inbound messages and route to the appropriate internal team members.
    • Track and resolve customer issues promptly, documenting all communications in the CRM.
  • Administrative & Operational Coordination
    • Own scheduling logistics for field samplers, lab pickups, and technician support.
    • Maintain and organize internal documentation, compliance records, and audit materials.
    • Assist with customer invoicing and follow-ups related to payments or lab credits.
    • Support the Laboratory Director and QA Officer with recordkeeping, scheduling, and reporting tasks.
    • Monitor key operations dashboards and maintain status reports for leadership.
  • Technology & Systems Administration
    • Manage CRM and client portals (preferably in Zoho CRM, Zoho Desk, Zoho Creator or similar platforms).
    • Configure, troubleshoot, and optimize SaaS platforms, forms, and workflows as a super admin.
    • Collaborate with IT or external vendors to maintain system integrity and user access controls.
    • Build automations, custom views, or reports within CRM and ticketing systems.
    • Administer internal apps or dashboards—no coding required, but ability to understand, test, and manage configurations is essential.

Qualifications Required:

  • 2–4 years in a client services, operations, or administrative coordinator role
  • Demonstrated experience with CRM tools, preferably Zoho suite or similar (Salesforce, HubSpot, Monday.com)
  • Strong Excel/Google Sheets skills (filters, pivot tables, lookups, conditional logic)
  • Proven comfort managing web-based systems and working across multiple tabs and apps daily
  • Excellent verbal and written communication; confident on the phone and via email
  • Ability to troubleshoot and configure software, build templates/forms, and manage user roles

Preferred:

  • Familiarity with the cannabis industry, environmental consulting, or regulatory compliance
  • Experience with Zoho Creator, Flow, Forms, Books, or other low-code/no-code platforms
  • Exposure to lab operations, sample chain of custody, or scientific testing environments
  • Bonus if you've coded or used Zapier, Make (Integromat), or other automation platforms

What You'll Get

  • A front-row seat in a high-growth testing lab
  • Autonomy, responsibility, and clear paths for advancement
  • Cross-training in both cannabis and environmental testing sectors
  • Opportunity to shape client workflows, operational systems, and digital infrastructure from the ground up

Requirements

  • Advanced computer skills and ability to configure and program various SaaS software platforms used in day-to-day management of tasks, communication, finances, CRM etc.
  • Experience with Zoho platform is a plus.
  • Bachelor degree with management experience preferred
  • 2 years college coursework or high school diploma
  • 1-3 years of administrative experience, supervisory role preferred
  • Preferred experience in the cannabis testing, food testing or environmental testing field

Benefits

  • Health, dental and vision plans available
  • Profit sharing plan
  • 3-5 weeks PTO
  • 401k

Apply