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Client Experience Manager Jobs in Rohnert Park, CA

Endsight

Client Strategy Associate

Napa, CA · Remote

For experienced CSAs, managing a small portfolio of clients to ensure they realize value from ... Client success, account coordination, or service delivery roles * MSP, SaaS, or professional ...

Endsight

Client Strategy Associate

Napa, CA · On-site

$65K - $80K/yr

For experienced CSAs, managing a small portfolio of clients to ensure they realize value from ... Client success, account coordination, or service delivery roles * MSP, SaaS, or professional ...

Endsight

Client Strategy Associate

Napa, CA · Remote

$65K - $80K/yr

For experienced CSAs, managing a small portfolio of clients to ensure they realize value from ... Client success, account coordination, or service delivery roles * MSP, SaaS, or professional ...

H&R Block

Multi-Office Leader

Santa Rosa, CA · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

H&R Block

Multi-Office Leader

Petaluma, CA · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

XCUTIVES INC.

Client Partner_Hitech

Sonoma, CA · On-site

Experience managing C-level relationships and strategic client engagements. * Strong understanding of IT Services, Digital Engineering, Cloud, Data/AI, and Product Engineering. * Should have ...

XCUTIVES INC.

Client Partner_Hitech

Santa Rosa, CA · On-site

Experience managing C-level relationships and strategic client engagements. * Strong understanding of IT Services, Digital Engineering, Cloud, Data/AI, and Product Engineering. * Should have ...

Stretch Zone - 1116

Assistant Studio Manager

Petaluma, CA · On-site

$55 - $75/hr

We are seeking a dynamic, detail-oriented Studio Manager with strong sales experience and leadership skills to drive studio success and deliver an exceptional client experience. What You'll Do As a ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Rohnert Park, CA

Client Experience Manager information

See Rohnert Park, CA salary details

$31K

$64.4K

$116.3K

How much do client experience manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client experience manager in Rohnert Park, CA is $64,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,800.00 and $68,100.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What job categories do people searching Client Experience Manager jobs in Rohnert Park, CA look for?

The top searched job categories for Client Experience Manager jobs in Rohnert Park, CA are:

What cities near Rohnert Park, CA are hiring for Client Experience Manager jobs?

Cities near Rohnert Park, CA with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Rohnert Park, CA as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $64,399 per year, or $31 per hour.

Client Strategy Associate

Endsight

Napa, CA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Location: Remote, Must be local to the Napa, CA Area

You're the kind of person who brings clarity to complexity.
You notice the details that keep things running smoothly-and the patterns that help people make better decisions. When priorities collide or information gets messy, you're the one who brings order, calm, and forward motion.
You care about client experience. You like connecting dots across teams, translating data into insight, and making sure nothing important slips through the cracks. And you want your work to matter-to clients, to teammates, and to the business.
That's where Endsight comes in.
Who We Are:
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.

We partner with small and mid-sized organizations-including nonprofits-to ensure their technology delivers real business value. Our teams collaborate across strategy, service delivery, finance, and operations to create thoughtful, high-impact client experiences.
Working at Endsight feels a bit like being part of a great university-you'll learn fast, build strong relationships, and grow alongside people who care deeply about doing great work.
Benefits:
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing
As a Client Strategy Associate (CSA), you'll support our Pods' Client Strategy teams by helping ensure client strategy processes are executed consistently and effectively. You'll work closely with General Managers, Technical Account Managers, and cross-functional teams to improve client health, retention, and satisfaction.
Your work will include:
  • Supporting executive business reviews (EBRs) and client check-ins through scheduling, preparation, data analysis, and follow-up
  • Monitoring client health trends and surfacing risks or opportunities using dashboards and reports
  • Helping drive resolution for client issues, disputes, and escalations across teams
  • Supporting onboarding, renewals, invoicing, and client communications using Endsight best practices
  • Collaborating with Finance, Professional Services, Support, and Sales to ensure a cohesive client experience
  • For experienced CSAs, managing a small portfolio of clients to ensure they realize value from Endsight's solutions
You'll do well in this role if you:
  • Take pride in helping clients and teammates succeed
  • Enjoy organizing information, managing follow-through, and improving processes
  • Communicate clearly, calmly, and professionally-especially when stakes are high
  • Are comfortable working with data, systems, and structured workflows
  • Like collaborating across teams and building trusted relationships
  • Want to grow your career in client strategy, customer success, or account leadership

Experience & Skills
We're looking for someone with 3-5 years of relevant experience, such as:
  • Client success, account coordination, or service delivery roles
  • MSP, SaaS, or professional services environments
  • Cross-functional, client-facing work involving operations, finance, or support

You'll be successful if you bring:
  • Strong organizational and follow-up skills
  • Experience working in CRM and/or PSA tools
  • Confidence managing recurring workflows (reporting, scheduling, invoicing support, escalations)
  • Excellent written and verbal communication skills
  • A service-oriented mindset and steady approach under pressure
  • Work with a collaborative, purpose-driven team
  • Build skills in client strategy, analytics, and cross-functional leadership
  • Make a direct impact on client retention and satisfaction
  • Grow in a company that invests in learning, career paths, and doing the right thing

Join a Team That's All-In on Helping You Thrive

If you're ready to grow your impact, sharpen your client strategy skills, and help organizations thrive through thoughtful execution and collaboration-we'd love to meet you.
Apply today and let's build something excellent together.


Apply