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Client Experience Manager Jobs in Miami, FL (NOW HIRING)

PNC Bank

Client Experience Associate

Miami, FL · On-site

$12.75 - $17.75/hr

As a Client Experience Associate (Bilingual in Spanish preferred) within PNC's Retail Banking ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

PNC Bank

Client Experience Associate

Miami, FL · On-site

$13.75 - $19.25/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

PNC

Client Experience Associate

Miami Beach, FL

$14.25 - $19.75/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in Miami ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

PNC

Client Experience Associate

Doral, FL

$13.75 - $19.25/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in Doral ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

PNC

Client Experience Associate

Surfside, FL

$14.25 - $19.75/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

PNC

Client Experience Associate

North Miami Beach, FL

$13.75 - $19.25/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in North ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

PNC

Client Experience Associate

Miami, FL · On-site

$12.75 - $17.75/hr

As a Client Experience Associate (Bilingual in Spanish preferred) within PNC's Retail Banking ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

PNC Bank

Client Experience Associate

Miami Beach, FL

$14.25 - $19.75/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in Miami ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

PNC Bank

Client Experience Associate

Miami, FL

$13.75 - $19.25/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in South ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

PNC Bank

Client Experience Associate

Miami Beach, FL

$14.25 - $19.75/hr

As a Client Experience Associate within PNC's Retail Bank organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to understand workplace ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Miami, FL

Client Experience Manager information

See Miami, FL salary details

$26.8K

$55.6K

$100.4K

How much do client experience manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client experience manager in Miami, FL is $55,604.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $58,800.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Miami, FL?

The most popular types of Client Experience jobs in Miami, FL are:

What are popular job titles related to Client Experience Manager jobs in Miami, FL?

For Client Experience Manager jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Miami, FL look for?

The top searched job categories for Client Experience Manager jobs in Miami, FL are:

What cities near Miami, FL are hiring for Client Experience Manager jobs?

Cities near Miami, FL with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $55,604 per year, or $26.7 per hour.

Client Experience Associate

PNC Bank

Miami, FL • On-site

$12.75 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

PNC Bank rating

7.8

Company rating: 7.8 out of 10

Based on 347 frontline employees who took The Breakroom Quiz

89th of 174 rated banks

Job description

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Experience Associate (Bilingual in Spanish preferred) within PNC's Retail Banking organization, you will be based at PNC's Sunset & 157th Branch, 15700 SW 72nd Street, Miami, Fl 33193. Bilingual in Spanish preferred.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description
  • Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
  • Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
  • Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Applies product and procedural knowledge to solve customer's problems.
  • Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
  • Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
  • Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAccountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive SalesCompetenciesAccuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer NeedsWork ExperienceRoles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s) and experience (including military service) may be considered.EducationNo DegreeCertificationsNo Required Certification(s)LicensesNo Required License(s)BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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