Client Experience Manager Jobs in Maple Grove, MN

TheTreasury and Payments Solutions(TPS)Client AdvocacyandEventsManagerleadsclient advisoryengagement, Voice of Customer (VOC) insight,and TPS industry eventstrategy.This role ensuresclient feedbackand external market engagementinformstrategic decisions, product evolution,clientexperience priorities, and industry presence. Therole partnerswithTPSleadership,Product Management andStrategy,Sales, Marketing, andPaymentspartnersto translateclient sentiment, market themes, and event opportunitiesintoactionabledirectionfor senior and executive leadership.

The role ownsstrategic Client Advisory Groups,aligns VOC findings to business priorities, andguidesevent participationdecisionsacross TPS productandsales partners.This includes recommendinginvestment levels based on budget,participation goals, audience relevance, strategicfit, and appropriate bank attendees.Whilenotarevenue or product deliveryrole, itenableslongtermvalueby strengthening client trust, improving decisionmaking,andelevating TPS visibilityin priority industry forums.

Key Responsibilities

Client AdvocacyGroupsand Feedback Forums Leadership

• Partnerwith TPS leaders andProduct Management and Strategy teams to identify priorityfeedbackareasaligned to strategic business objectives.

• Collaborate across productand relationshippartnersto ensureVOCinsights reflect enterprisewide client needs and opportunities.

• Designand execute strategic Client Advisory Groupsandfeedback forums,virtually and inperson, whileconnectingadvocacy prioritiestorelevant industry events.

• Structureforumsby industry, client processtheme,orgeographyto capturediverse client perspectives.

• Serveas a trusted client advocacy voicein strategic discussions and decision forums.

Industry Event Strategy & Participation Planning

• DriveTPS industry eventstrategyacross product, sales, marketing, and leadership partners,alignedto business prioritiesandclient engagement goals.

• Evaluateevent opportunities and recommend participation levels based onbudget, strategic relevance, clientconcentration,visibility,and expected business value.

• Determineappropriate bank attendeesbybalancing executive presence, product expertise, sales coverage,andrelationship priorities.

• Defineevent goals, key messages, target clients or prospects, meeting priorities, andfollowup expectationswith TPS partners.

• Maintain a disciplinedTPSevent portfolio,helping leadership prioritize wheretoinvest,speak, sponsor, attend, or decline.

Insight Synthesis, Analytics & Storytelling

• Analyzefeedbackfromadvisory groups, VOC channels, relationship engagement, and priority industry events.

• Synthesizeinput intothemes, trends, risks,market signals,andopportunities.

• Produce dashboards, executive summaries, and narrative insights that translate client sentiment into leadershipready materials.

• Elevate findings to seniorleaders with clearimplications for strategy, products, and experience design.

ClosedLoop FollowUp & Progress Visibility

• Monitor progressonactions informed by client feedback, in partnership withbusiness and product teams.

• Trackkey themes, action status, and outcomeswithout owning execution.

• Communicateprogressinternally and externallyto reinforcethat feedback leads to action.

• Capture postevent insights and follow-up commitments as visible next steps.

Measurement & Impact

Impactwill bemeasuredthroughstronger client engagement, leadership adoption of client and market insights, disciplined event investment decisions, andlongterm value creationamongengaged client segments.

• Engagement and retention of participating clients

• Leadership adoption and use of client insights

• Evidence of client feedback influencing strategic priorities and product evolution

• Qualityofevent investment recommendations, including alignment to budget,priorities,engagement goals, andattendee participation

• Evidence that feedback and event insights influence strategic actions and longterm value creation

Success Profile

• Trusted partnership with TPS leadership, Product and Strategy teams, and Payments partners

• Highquality, consistent Client Advisory Groups with strong client participation

• Executive leaders regularly reference VOC insights in decisionmaking

• Clear, disciplined closedloop tracking and communication

• Clearlinkage between client feedback,event insights,strategic actions, and longterm value creation

• 10+ yearsinclient experience,insights, strategy, consulting, program management,industryevents,or related fields

• Proven ability to influence senior and executive leaders without direct authority

• Strong analytical and synthesis skills; able to translate complex feedback into clear insights

• Executivelevel communication and presentationskills

• Experience designing and facilitating seniorlevel client forums or advisory groups

• Experience developingevent participation strategies, evaluatinginvestments, and coordinatingattendee planning

• Comfort operating in a matrixed, multiLOB environment

• Financial services or complex B2B client experience

• Experiencewithindustry conferences, sponsorships, trade associations, client forums, or executive events

• Experience partnering with strategy, analytics, or insights functions

• Familiarity with Voice of Customer methodologies and client listening tools