Client Experience Coor Jobs (NOW HIRING)

Mortgage Disclosure Desk Coor
Job Locations
US-IN-Evansville | US-IL-Palos Heights | US-MN-Lake Elmo | US-TN-Nashville
Category/Function
Mortgage Services
Position Type
Regular Full-Time
Requisition ID
2026-20581
Workplace Type
On Site
Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The Mortgage Disclosure Desk Coordinator position is responsible for ensuring that all Initial and Re-Disclosure Loan Disclosure packets are completed and delivered to the applicants in accordance with all regulatory and secondary market requirements and within Service Level Agreements. The Mortgage Disclosure Desk Coordinator works closely with various members of the Mortgage Team to verify accuracy of data and resolve any issues/discrepancies to prevent non-compliance with Federal and State Regulations and avoid tolerance cures.

Key Accountabilities

Review initial loan submission from the Mortgage Loan Originators for accuracy. Make any necessary changes to avoid tolerance cures or other regulatory violations. Prepare and deliver a final Loan Estimate along with all other required documentations to the applicant(s)
• Work with Mortgage Loan Originators, Processor and Underwriters to review any change circumstances that are presented. Once a valid changed circumstance is identified, the Disclosure Desk Coordinator will prepare a revised Loan Estimate and deliver this to the applicants in a timely manner to avoid delays in closing dates or any tolerance cures.
• Review all documents included in an initial disclosure and re-disclosure package to ensure accurate completion.
• Track all new applications within the loan processing system to ensure timely delivery of all disclosures.
• Track all existing applications within the loan processing system and provide timely re-disclosure through identification of loan changes within the pipeline.
• Assist with answering questions regarding initial or re-disclosures
• Participate in any compliance related projects pertaining to regulatory disclosures
• Assist in any disclosure compliance related training for mortgage associates
• Ensure accuracy of all HMDA related information pertaining to information collected from the initial application and disclosures

Salary Range

The salary range for this position is $17.50/hr. - $28.00/hr.. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key Competencies for Position

Operational Knowledge and Organizational Skills

• Demonstrates a sound understanding of applicable Federal and State Regulations, including TRID, RESPA, HMDA, ECOA, etc; and the ability to apply this knowledge to individual situations.
• Ability to accurately identify valid changed circumstances
• Great attention to detail, ability to prioritize and function accurately under the pressure of deadlines.
• Working knowledge of all loan types/loan programs offered by Old National Bank, including FHA, VA, USDA, and Construction-to-Permanent loans.

Communication Skills

• Ability to clearly communicate information to Mortgage Loan Originators, Sales Managers, Processors, and Closers
• Promptly respond to questions from other departments
• Effectively work as part of a team

Qualifications and Education Requirements

• High School graduate or equivalent.
• 5+ years of previous mortgage experience including an in-depth knowledge of regulatory requirements for loan disclosures
• Experience with Ellie Mae Encompass preferred

Key Measures of Success/Key Deliverables:

• Disclosures delivered within regulatory requirements and Service Level Agreements
• Minimize losses to the bank by accurately completing required disclosures and properly analyzing valid change circumstances

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.

Join our team!