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Client Engagement Associate Jobs in Norwich, CT (NOW HIRING)

RCN Capital LLC

CL Account Manager

South Windsor, CT · On-site

Maintain detailed records of onboarding progress and client engagement using CRM tools * Act as the ... Associate's degree (required) or Bachelor's degree (preferred) in Business, Communication or ...

TicketNetwork

CL Account Manager

South Windsor, CT · On-site

Maintain detailed records of onboarding progress and client engagement using CRM tools * Act as the ... Associate's degree (required) or Bachelor's degree (preferred) in Business, Communication or ...

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All JobsClient Engagement Associate JobsClient Engagement Associate Jobs in Norwich, CT

Client Engagement Associate information

See Norwich, CT salary details

$23K

$47K

$72.6K

How much do client engagement associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client engagement associate in Norwich, CT is $47,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $55,600.00 per year, depending on experience, location, and employer.

What is a client engagement associate?

A Client Engagement Associate is a professional responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. They act as the primary point of contact, addressing client needs, resolving concerns, and supporting account management activities. Their role often includes onboarding new clients, providing updates on products or services, and coordinating with internal teams to deliver exceptional client experiences.

What are the key skills and qualifications needed to thrive as a client engagement associate?

To thrive as a Client Engagement Associate, you need strong communication, relationship-building, and problem-solving skills, typically supported by a bachelor's degree in business, marketing, or a related field. Familiarity with CRM software, project management tools, and customer analytics platforms is often important. Exceptional interpersonal skills, adaptability, and a proactive attitude help you stand out in client interactions. These competencies are crucial for fostering client satisfaction, building long-term partnerships, and driving business growth.

What are some common challenges a client engagement associate may face when managing multiple client accounts?

Client Engagement Associates often juggle several client accounts simultaneously, which can present challenges such as prioritizing tasks, maintaining clear communication, and ensuring timely follow-ups. Balancing client expectations while meeting internal deadlines requires strong organizational skills and adaptability. It's important to develop effective time management strategies and leverage CRM tools to stay organized and responsive. Additionally, proactively addressing client concerns can help build trust and foster long-term relationships.

What is the difference between Client Engagement Associate vs Customer Service Representative?

AspectClient Engagement AssociateCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice setting, client meetings, account managementCall centers, retail, or online support platforms
Employer & Industry UsageFinancial services, consulting, corporate sectorsRetail, telecommunications, hospitality
Common Search & ComparisonFocuses on building long-term client relationships and engagement strategiesPrimarily addresses customer inquiries and resolves issues

The main difference is that a Client Engagement Associate concentrates on fostering ongoing relationships and strategic engagement with clients, often in a professional or corporate setting. In contrast, a Customer Service Representative handles immediate customer inquiries and support, typically in retail or call center environments. Both roles require strong communication skills but serve different purposes within their industries.

What cities near Norwich, CT are hiring for Client Engagement Associate jobs?

Cities near Norwich, CT with the most Client Engagement Associate job openings:

Client Engagement Associate jobs near you
Infographic showing various Client Engagement Associate job openings in Norwich, CT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, and 6% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $47,036 per year, or $22.6 per hour.

Associate, Marketing Strategy & Engagement

Big Fish Marketing Collective

Glastonbury, CT • On-site

$55K - $60K/yr

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

Associate, Marketing Strategy & Engagement
Reports to: Senior Manager
Type: Full-time
Location: In-person; Glastonbury, CT


Role Overview

Big Fish Marketing Collective is seeking a motivated, personable Associate to join our Marketing Strategy & Engagement team. This entry-level role offers hands-on experience in outreach, event marketing, project management, and audience strategy while supporting client programs. You will play a central role in identifying and securing event locations that connect brands directly with their target audiences, then helping manage those events from initial outreach through execution.

High performers will have opportunities to take on more client-facing responsibilities, contribute to strategy and process improvements, and grow toward more senior roles over time.

Key Responsibilities

  • Manage events from initial outreach through execution, including comprehensive planning documents, timelines, staffing, and internal resource coordination
  • Research and identify event locations that align with client goals and target audiences
  • Manage a high volume of phone and email outreach to secure event participation and build strong relationships with location contacts
  • Track outreach activity, responses, bookings, and event details using Monday.com
  • Gather and communicate key event details, including guidelines, permits, and activation requirements
  • Schedule confirmed events and maintain an organized event calendar to ensure program goals are met
  • Participate in project planning with internal teams, external partners, and clients
  • Manage project progress and adapt plans to shifting client priorities
  • Maintain clear notes, recaps, and reporting to support team and client alignment
  • Provide detailed post-project analysis and review
  • Contribute ideas to improve outreach, planning, processes, and targeting strategies
  • Remain flexible during downtime to support additional company projects and needs


Who You Are

  • Personable, confident, and comfortable speaking on the phone
  • Goal-oriented and motivated by measurable outcomes
  • Highly organized and detail-oriented, with the ability to manage multiple events, deadlines, and priorities with accuracy
  • Proactive and able to anticipate needs, follow up on outstanding items, and keep projects moving forward
  • Strong verbal and written communicator who can provide clear updates and maintain accurate project information
  • Collaborative team player who can also work independently and take ownership of assigned work
  • Adaptable in a fast-paced, deadline-driven environment
  • Strong problem-solving skills with a client-focused, solutions-oriented approach
  • Strategic thinker who is eager to understand how day-to-day work connects to broader client objectives
  • Willing to pitch in and support other teams when additional needs arise


What Success Looks Like

  • Consistently meeting or exceeding event booking goals
  • Owning assigned events from initial outreach through execution, ensuring details, deadlines, and logistics are accurate and finalized on time
  • Staying organized and ahead of needs, proactively following up on outstanding items and managing multiple events without details falling through the cracks
  • Communicating clearly and proactively with internal teams, partners, and clients
  • Taking initiative to adjust outreach approaches and identify opportunities to improve outreach, planning, and reporting
  • Demonstrating readiness for expanded client-facing responsibilities


Qualifications

  • Bachelor's degree preferred
  • 1-2 years of experience in sales, marketing, communications, events, outreach, or other customer-facing roles preferred
  • Ability to be in Glastonbury, CT office 5 days a week
  • Strong verbal communication and interpersonal skills
  • Proficient in Microsoft Office and Monday.com (willing to learn Monday.com if not trained)
  • Strong organizational skills and attention to detail


What We Offer

  • Paid, structured training with hands-on learning to develop outreach and event marketing skills
  • Exposure to marketing, event campaigns, and strategic client programs
  • Supportive team culture with opportunities for professional development
  • Performance-based incentives
  • Opportunities to work on nationally recognized client programs
  • A fast-paced and high-energy experiential marketing work environment


Compensation & Benefits

  • Salary range: $55,000-$60,000 plus bonus opportunity
  • Paid time off
  • Health insurance
  • 401k